PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
All item I ordered are correct. I've been using Partsvue for a couple years now. Good brand parts and for less than the usual marine outlets. Reason I didn't give a 5 star is the shipping is a bit slow.
Great experience with this site would highly recommend
This 300 hour service kit was perfect for the job. All the parts were delivered on time and packed carefully. Everything you need is included in this kit.
First time using PartsVu. I'm happy with my purchase. The price was reasonable and the ability to search for the parts I needed was easy. They didn't have all of the parts I needed but nobody did. They were 1 of 3 sites I used to get all of the parts that I needed.
Shipping took longer than I had hoped and the wooden paddles I ordered had a logo on them which was not visible on the website listing.
Delivery of order was somewhat slower than I expected.
I needed a resource to find parts I can't get locally, excellent service! Thanks!
Great products and great price will be buying from these folks again
Took 10 days to get from Buford to Townville, only 80 miles. Missed my opportunity to install.
Haven't opened the box yet to se if everything ordered was in it
Hello Greg,
Thank you for your purchase and for your review. Your feedback is important to us. We sincerely apologize for the inconvenience and delay with your order. While it was not our intention, due to peak boating season and staffing issues at that time we regrettably did not get your order out in the normal timeframe. We understand that when it comes to boating, even a day delay is keeping you out of the water. Regarding the location, we are not in Buford nor do we ship from there. We are located in Naples Florida. We apologize for the confusion.
If you have any questions or concerns please email us at partsvu@partsvu.com, or call us at 888-625-5460.
Kind regards,
Jessica
Satisfying satisfying satisfying satisfying satisfying satisfying
Arrived on time and pricing was reasonable. Will use them again
Great experience, parts were as ordered and matched description, would order again.
Easy, but could there be more specific systems for choosing parts and oil change kits?
Easy to use, fast shipping, and great pricing! Can't beat that
Took Al ost three days to ship out. It clearly says on website that ship same or next business day.
Hello Gus,
Thank you for your purchase and for your review. Your feedback is important to us. We sincerely apologize for the inconvenience and delay with your order. While it was not our intention, due to peak boating season and staffing issues at that time we regrettably did not get your order out in the normal timeframe. We understand that when it comes to boating, even a day delay is keeping you out of the water. We again sincerely apologize. We thank you again for your feedback.
If you have any questions or concerns please email us at partsvu@partsvu.com, or call us at 888-625-5460.
Kind regards,
Jessica
First time I have used this service. Completely satisfied, will be using it in the future.
I'll find somewhere else next time, this isn't worth the time or money.
Hello Alain,
Thank you for your purchase and for your review. Your feedback is important to us. We sincerely apologize for the inconvenience and delay with your order. While it was not our intention, due to peak boating season and staffing issues at that time we regrettably did not get your order out in the normal timeframe. We understand that when it comes to boating in certain states, even a day delay is keeping you out of the water. We again sincerely apologize. We thank you again for your feedback.
If you have any questions or concerns please email us at partsvu@partsvu.com, or call us at 888-625-5460.
Kind regards,
Jessica
Received everything needed for a complete oil change and lower gear unit change.
Nice that they have maintenance packages already put together. Shipping communication could use some work.
Nice fit very well made I would order this item again.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nathan,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. We do sincerely apologize for any inconvenience or confusion. We do try and are moving toward getting all items photographed and accurately detailed. We have hundreds of thousands of SKUs. And unfortunately in some cases, items that we do not house or often sell, such as those you purchased, have yet to obtain non-generic photographs and full descriptions. I assure you we are working on it and your feedback gives us a further boost to want to get this done as soon as possible. If at any time you want or need more information than we offer on the website feel free to reach out to us by phone at 888-625-5460, or by email at PartsVu@partsvu.com. We thank you again for your feedback as it helps us help customers like you!
Kindest regards,
Jessica