PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The first order was shorted by one part. When I called to Express my concern the order for the missing part was placed after 3 days I never received a confirmation email so I called and my new order was never processed.
After I sent an email about not getting my full order, the missing parts were promptly sent and recieved. Thank you Partsvu
For some plastic pieces $75 is about $35 to much, and it took way to long to receive it for being in the same state.
Hello John,
Thank you for your purchase and for your review. Your feedback helps us help boaters like you. We apologize for any inconvenience or confusion. I am sorry you are not happy regarding the price. This is MSRP for the part. This part is durable and extremely helpful in protecting your engine from thousands of dollars worth of potential damage while making flushing your engine more efficient and easy.
We apologize for the delay in shipping. With boating season in full swing, our volume has greatly increased and the warehouse is doing their best to get every package out as soon as possible. We hope to resume normal shipping times (24 hours or less) here shortly. We thank you again for your feedback.
Kind regards,
Jessica
I'm happy so far! Haven't installed anything yet. Hopefully it will all fit and go smoothly.
If shipper is in florida and delivery address is in florida, items shipped ground via ups normally arrive NBD once shipped. I specifically requested the items ship via UPS and I was on phone with sales rep specifically for this purpose. She assured me it would ship UPS. They shipped it via US mail and it took over a week to get to me. This seller being in Florida was the reason I chose them. But now I know better and should just choose who has the best price cause shipping times would be the same. So know that whatever they say on phone is not true.
Hello Dan,
Thank you for your purchase and for your review. I apologize for any and all inconvenience regarding your order as that was not the intention. I do see that you requested UPS prior to shipment, however, the warehouse had already packed the order and the agent was unaware of that. While we try to be as accurate and accommodating as possible, the warehouse has procedures that they follow and at times even upon request, they are unable to deviate from the task at hand. We understand the frustration and confusion. We again apologize. We thank you again for your feedback.
Kind regards,
Jessica
Parts came in a timely matter and just as described
Great place to order from with a wide selection to choose from.
The first shipment of parts was wrong. Part Vu correct the issue and the second shipment was quickly received and correct. This is the first time I ever had a problem with Part Vu shipping.
Everything was easy but I never received anything that my order finally shipped. It just showed up. Other than that it was easy.
I have purchased more than a half dozen times and each and every time the orders have been perfect and the communications during the shipment have been quick And accurate.
I would not hesitate to place an order with them. Thanks
Easy order received the correct product we ordered
Excellent experience. Part was initially out of stock, but came available much sooner than expected.
I have ordered many things over the years and always am satisfied.
Everything to complete the 100 hr maintenance was included in 1st delivery. Waiting to receive backorder part to complete the whole order.
I called and waited and waited and never got a person. Missing 2 parts from my order.
I ordered a tuneup kit for my outboard engine and it arrived in a very timely fashion and the parts were exactly what I needed. Very happy and would recommend using Parts Vu.
Always have the parts i need for tune up on the boat motor
Took a little bit to get here, and both fuel filters are different than my boat takes. And my motor calls for 5 30w and this kit came with 20 40w
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gary,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I am truly sorry for the inconvenience. I see that there was miscommunication and our agents understood that you wanted to cancel the part that was missing, and they did so. We now see that you did want the part and replaced the order for it. We did give you free shipping so as to not further inconvenience you. We hope this experience did not detour you from returning. We appreciate your feedback, and we apologize again.
Kindest regards,
Jessica