PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Overall experience was great. It was unfortunate that my trim pump motor was on back order, but they had the hardware i ordered in stock. Well, when my motor finally came in, the hardware was then on back order. So they gave my hardware to someone else while waiting for my motor to come in. I didnt appreciate that. I cancelled the hardware and ordered it from another supplier that had it in stock, and had Parts VU send my motor asap rather than waiting for them to procure the hardware i ordered through them.
Order received in a timely manner and complete. Website is easy to use with no problems
This was the first time I used PartsVu. Convenient and affordable way to buy items for my Mercury outboard. I will continue using them. Thank you PartsVu for the prompt delivery.
Fast delivery, great price easy to work with wed site
Only company I could find that had my steering cables I needed. Prompt shipping and a fair price. They went right in and worked great.
Thank You.
I have purchased from this company in the past with little to no issues. This time I ordered some decals. I received the item opened it and realized they were incorrect. This was my fault in entering the wrong number. I called 4-5 times to speak to someone about an exchange. No one ever answered. I finally left a message and 2 days later receive a call. The women (who was very polite) explained that they would need proof that the item wasn't damaged or used. She sent me an email and I replied with the requested photos. After 2 days of not hearing anything I called again, left a message. This time I receive an email stating because I opened the package they would not accept the return or exchange. I explained that in order to view the decals the plastic wrapper needed to be opened. They would not accept it. They should have had a disclaimer stating all sales final. This was very poor customer service and not how I would expect a buisness to be run. All I wanted was to exchange the item for the correct one and I was willing to pay for shipping. Now I am stuck and have to eat the cost of this item.
Great web site, excellent customer service,fast shipping,contacted several times with questions,all answered very quickly,thanks for super service!
I just perfect this year got the right size, gas filters and everything. Thank you.
Had very nice experience they stayed in touch the entire time and my parts arrived perfectly
Pleasant experience.
Great prices. Will definitely use these guys on all my next purchases.
Excellence kit. All parts needed to service outboard mercury 115 CT motor
Arrived on time. Convenient package of everything I needed.
This is my first time ordering maintenance supplies for my Yamaha sho 250 hp. It was nice to see that everything came as a whole kit. All the parts fit exactly made it painless to do the service.
Exact part as described, delivered in 3-4 days. Good material.
Got wrong hub for the 25 hp Merury
It must be aftermarket stainless prop. I left message for a return call for Monday. Please call my husband at *******270 Keith Rowell.
Thank you
Charlanne Turlington
*******815
Got the part but it was lost in the mail for a long time.
Hello Tim,
Thank you for your purchase and your review. Your feedback is welcomed and appreciated. I apologize for any inconvenience. I see your order shipped on the 5th and arrived to a parcel locker on the 8th. That is typically the correct timeframe from Florida to your location. I do hope that it was not to much of an inconvenience as that is not our intention. If you have questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com.
We thank you again for your feedback. Have a great Day!
Kindest regards,
Jessica
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ren,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We do sincerely apologize for any inconvenience or confusion or frustration. As a company, we are to adhere to policies and procedures in place. The website does specify that unopened items are ineligible for return. There are several ways to ensure you are purchasing the correct part including but not limited to using our Mercury schematics, contacting Mercury customer service, or contacting us prior to purchase. We can not be responsible for orders placed incorrectly. I again apologize for the inconvenience. If you have questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com.
We thank you again for your feedback. Have a great Day!
Kindest regards,