PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick and easy. Order arrived ahead of schedule. Have ordered from PartsVu before and have never had a problem. Very pleased with their service.
Been trying to get some technical support but no response so far. Parts came in but need rigging cables for my tachometer and I'm not sure what one to order
I ordered a 100 hour maintenance kit with cooling for a Yamaha F115, instead I got a motor oil and gear oil change kit for a twin Yamaha f150( but the invoice included in the shipping box was for my original order), I had to send them photographs of the wrong order, Partsvu did send me the right order relatively quickly and a return shipping label to send back the wrong order they sent me - it delayed me a week in getting the boat ready
Fast and efficient. Parts were easy to find and easy to order.
First time shopper. We'll see. So far so good. Will buy again. Thanks
Great website. Fast and easy to navigate. Always super service.
Easy operation and great pricing but so far customer service for returning for a larger size has been incomplete
I had part numbers for parts that I needed for a four wheeler. Parts VU had them price less expensively than other websites and four wheeler parts outfits. Parts arrived in good packaging, good order n quickly.
Part was delivered as advertised with no issues. Thank you.
Web site is easy to maneuver and find what you need. And the most impossible you can't beat the prices
Delivered on time as ordered no problems. Disappointed that they did not have original yamaha water separator filters
Website made it easy to find correct parts needed for my outboard which all arrived as expected, it was not clear however what parts were readily available, backordered, etc. but all parts including one backordered arrived within 10 days. Overall, I was very satisfied with the purchase experience.
It was an overall good experience from placing the order to receiving the requested items.
Thank you
The orders always come in a quick manner. Makes it extremely easy since they have it in kits instead of having to order everything individually.
Shipping fast and great prices, easy site to navigate and great selection. Will definitely use again!
Its really easy to navigate the website and find what you need for your boat.
I did receive my order,thank you.
However the fuel filter paper element came damaged it has a small torn section about 1/4". A replacement fuel filter would greatly appreciated.
Hello Raymond,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I am sorry to hear your order arrived with damage to the filter. I will have that shipped out to you. I apologize for the inconvenience. If you have questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com.
We thank you again for your feedback. Have a great Day!
Kindest regards!
Perfect fast and easy just like advertised fits great
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kelly,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I do see that you have been corresponding with an agent who provided you with the part numbers as well as the rigging diagram needed. If you have any questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We thank you again for your feedback!
Kind regards!