PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quick easy painless, excellent service. Thank you so much.
Ordering parts was simple and easy. Good prices too. Delivered within a week.
Excellent product, good price, quick shipping, promptly answer any questions.
Awesome pricing and really quick shipping! Will do business again.
Parts look good. Some gaskets where not in OEM packaging and cotter pins nearly fell out of the box. But overall pretty good service. My main issue was that they sent me an email stating they ship same day if ordered before 11 am. I ordered on Tue after 5pm and expected the order to go out the next day. It did not depart until Friday night. When contacted PartsVu said their standard of shipping is "24 to 48 business hours". That is the weirdest unit of measure used for shipping. I have no idea how many business hours are in a work day in their case. Also not really clear what is in stock when you order.
Easy ordering process. Delivered the part I needed.
All in one packages. Very competitive prices. Would highly recommend.
Excellent assortment of parts. Thank you for a great website.
Very easy to do business with. Everything arrived on time and as promised
Love the way they look, love the options you get for colors and layout. Shipped within days,
Biggest problem I have with these gauges is. That you don't get a wire diagram for what each color wire does. And on a complete rewire. That don't help much. One gauge has 8 wires coming out. 3 of which are grounds.
These quick connect flush caps saved me so much time and frustration that I had dealing with the OEM caps provided by Mercury. Wish these were standard on all Mercury Engines.
I ordered my purchase at the wrong time because the company was moving there warehouse to another state at the time of the order and it took a while to receive it.
Received exactly what I ordered and quick shipment.
Hello Robert,
Thank you for your purchase and more so for your review. Your feedback is welcomed and appreciated. I am delighted to hear you are satisfied with our service. We appreciate your business and loyalty. Customers like you are the reason we love this job! If you have any questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We thank you again for your feedback!
Kind regards!
Quick and easy, very pleased, item was back ordered but shipped on promise date.
Thank you
Very late shipping. Poor communication.
Will not use the site again.
Hello Brent,
Thank you for your purchase and more so for your review. Your feedback is valued and appreciated. Given Peak boating season call volume as well as emails have drastically increased. Hold times were greatly affected. I do understand your frustration as we dropped the ball on your order. I sincerely apologize for the unsavory experience, as that is not our intention whatsoever. I thank you again for your time in leaving your feedback. It is well received and we hope to use your review as a learning experience.
Have a great day.
Kind regards,
Jessica
Creating a new account was a bit confusing as I was trying to set up a default shipping address different from my default billing address. The input screen kept overriding my data. The young lady that took my phone call was helpful and knowledgeable regarding why the 100 hour basic service kit was different from the service kit with cooling options. And which kit was best for me. She also walked me through setting up my new account. Hurray for knowledgeable customer service reps.
Easy site to buy. And all came on time, nothing was damaged
The kit was delivered fast but the fuel filter did not fit
Parts order went so well, I placed a second order.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marsh,
Thank you for your purchase and for taking the time to leave feedback. We appreciate it. I do apologize for any inconvenience confusion delay or frustration. That is not our intention as we always strive for a seamless transaction. While our warehouse is in Naples and has never relocated, the part you purchased was allocated from Mercury. Mercury does have a delay from their Fondulac location as they are Moving from Wisconsin to Indiana. We are so sorry that this affected your order. If you have any questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We thank you again for your feedback!
Kind regards!