PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Very easy parts look up and easy checkout. Will be back to purchase additional items when necessary.
They sent me half the number of rope hangers that I paid for, I called them, I received the balance in two days. I would definitely order from them again. Good customer service!
I did not receive the correct lower unit pump in the Yamaha 150 20 hour service kit. I contacted customer service and they indicated they would send the correct pump. I was able to borrow a pump and complete the service. Other than the incorrect pump everything else was good.
Ordering was easy and was accurate. Received it quickly.
Easy navigation and check out process. Competitive prices.
Fast shipping and great price for my twin 250 Yamaha Engines.
Item description wasn't correct, item has been shiped for return witch is not a consumer friendly process,
Got the correct parts the first time. Thanks a bunch.
Very pleased with your service. Even though my order was back ordered twice I still received word from you that this was happening. Thanks for the updates! I finally received my order and was very pleased!
They have everything I need.
I have bought from them before. Outstanding
Very easy and simple would buy from again very fast shipping also
The people there were very nice and helpful.
I would not say the shipping it out was all that great. It took a few days for them to even ship it, then it came via slow USPS which is a hit and miss way to ship anything from them.
Good experience. Based on conversations with fishing community I expected a longer lead time. Item was delivered in good order and better than expected time-frame. Email updated were provided timely and accurately.
Overall is great. Great product, fast shipping
Ready for summer
Always an excellent experience. All waivers receive my parts and supplies on time and the order is always correct. I would recommend parts vu you to anyone.
Parts Vu has great pricing and easy to find all your parts.
Fast shipment and the correct parts were sent. Thank you!
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It was good at least it was in stock. I ordered another part that I have never received yet. I'm still waiting on that so we'll see.
Parts fit as advertised. No problems. May need to include impeller retainer in kit.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Harold,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We apologize for any inconvenience or confusion. After consulting with Mercury we were able to confirm the description is accurate. We provided you with a return authorization to receive the incorrect propeller for a refund. I do see that the 20% restocking fee was waived as well. While it may be inconvenient we require the part to be returned to refund the order. I am pleased to see this issue has been resolved. I will also inform the team of your concerns and disappointment and hope to learn from the experience to make the transaction more seamless and convenient. Thank you again for taking the time to leave us your feedback. If you have any questions or concerns regarding this or any order please call us at 888-625-5460, or email us at partsvu@partsvu.com. We thank you again for your feedback!
Kind regards!