PartsTrain

I ordered a cylinder head for a 87 Escort, not easy to find but they could get it for cheaper than Rockauto where i normally order from. I received an email after the order that said my account would not be charged until i received tracking information, my account was immediately charged with no tracking info provided. I was concerned so i contacted them, they assured me everything was good to go and continued to stay in contact until i received my part. It was the correct cylinder head and it has worked just fine since installed.

Was gone to lunch today and upon return, I found an Order Confirmation in my inbox. I did NOT order anything from these guys, yet they had all my info correct, except my Credit Card # (may have been an old cc # not sure as all they could tell me was the last 4 digits. I did call and canceled the order but reviews leave me worried that I may be charged anyway.

Oct 2015: I was able to cancel the order and my cred cd was not charged. Still not sure how it happened but Parts Train did help me fix the error. Also changes my rating of them from 1 to 3 since they were helpful.

I bought a Rear driveshaft for my 2005 Volkswagen Touareg. Everywhere I went said this repair would cost nearly 1000 dollars. The part alone costing 400-500$. I got my replacement driveshaft for $257.00 from parts train. After buying I was skeptical because the price was so cheap and I kept seeing all the negative reviews on this site. But I received my part fast and in excellent condition. I ordered this part on thursday evening and received it Monday. My car is driving great! I am so happy with the results..

We ordered from this site because they said they had the item in stock and promised shipping in less than a week. We waited two weeks and called them. I waited 20 minutes on the phone then was told that the item had shipped that day. We asked for a tracking number but they said that we would have to call in a day or two for that and they didn't know who the carrier would be. A week later they called and said that the item was out of stock which meant that we couldn't take the bikes on vacation. The only good thing that I can say is that they did credit our Paypal account quickly after they told us that it wouldn't be coming to us.

After placing an order for a fender, i decided to look up reviews and based on how many negative reviews this website had, i spoke with an online agent who seemed to be very convincing in having the exact part shipped and delivered to me in the specific time frame it claimed to be, specifically, Christian Joash Berdon. But these reviews told me to not trust it regardless, even with his convincing words. I decided to have the order cancelled because my gut feeling told me to not make it official. I just hope this website is not as bad as these people make it to be.

If you could give it a minus 10 that might be sufficient.

I ordered a part from their website using their parts finder by entering my vehicle info. Received part about a week later - wrong part.

Called was on the phone for about 40 minutes going around and around with their staff who would not admit that their website was incorrect - somehow it was my fault they listed and I chose the wrong part.

Finally I get a shipping label and instructions. The instructions of DON'Ts is 2 pages long. You cannot write on the shipping box you must use a different box and you must write in black pen... and on and on.

REALLY!

Now I have to wait up to four weeks to receive a refund for a part that was incorrect because of their error not mine!

I certainly hope you don't stay in business very long which would only allow you to inflict your stupidity upon others.

Stay far far away from this company, they are not capable of good customer service!

Ordered replacement parts for my Jeep awhile back, heres my one experience with them. They messed up multiple items in my order, from wrong brakes to timing chain and gears. They did accept a return on the brakes cause I caught that in time but I didnt realize the timing chain was wrong til after their return policy expired. Frustrating to be denied return on an error on their part but thats what you may get with this company. Be sure to double check everything they send you asap.

Don't purchase from this company, they are just out to take your money. I purchased a replacement antenna for my 99 mercury cougar. The part they sent me is a fake. The cord is far too short and they are completely aware of the problem. However, they still sell it specifically advertised as a 1999 mercury cougar replacement antenna. Partstrain won't reimburse me until I ship it back - that's just fine, but they won't reimburse my original shipping or pay the shipping costs for me ship their mistake back to them. Their customer service reps are also in another country and hardly understandable. Do yourself a favor and buy from a different company

If you need a part within a reasonable amount of time, don't use partstrain.com. The webpage indicated that the power steering pump that I needed required a 1-2 day lead time. I could live with that but what it did not indicate is that it was coming out of Illinois! So it is going to take 6 days for the item to get to California! It was my fault for not checking locally because I found an Autozone around the corner who could get me the part in 1 day and at a cheaper price.

If I could give this site negative stars, I would! I ordered an alternator for my wifes car on a Monday. By Wednesday I still had not received a tracking number or a shipping confirmation. On contacting the company I was told that it was still processing and that I needed to wait 24-48 hours more. I thought that was ridiculous, as I have ordered from Rock Auto in the past and received the parts within 3-4 days. I told them I wanted to cancel and was also told that they would "try"... In the words of Yoda, try not... do... or do not... there is no try! I am left extremely disappointed by their service and the speed at which they operate. I can only expect that my order has been cancelled due to the fact that the charge has fallen off my checking account... Keeping my fingers crossed! Never ordering from this company again!

This site came up in a Google search when I needed to see if a part that was stolen off my car was available. Using their live chat, I got my questions answered to my satisfaction, so I ordered the part. I guess the price was reasonable (not comparing other parts sights for a price), enough that I could afford it. It arrived in a very timely manor and yes, I was able to put the part on myself (as I was told). Now my car is whole again. #very pleased #veryhappy. Do check this site out to look for parts for your automobile.

Their sales representative told me that the soft top to my convertible would be sent with the back glass. When the top came without the back glass, I called to see how long it would take for the glass to take to then find out their sales representative misinformed me. So I ordered a back piece to my convertible asking for it to be black (same color as my top) and when it got delivered, it was beige. I ordered through them two times and both times they messed up on my order! Never again!

The customer service people are obviously in a call center in India. The order I placed was for catalytic converters. One arrived in a timely manner - the second one has not shipped. I believe it is out of stock and they do not want to be honest and tell me. I finally cancelled the order but was told that it might still ship anyway and I would get charged for it. Do not shop with Parts Train. They are horrible - timely shipment of your order will not happen and the customer service people are not helpful at all and will do nothing to fix your problem.