I ordered a cylinder head for a 87 Escort, not easy to find but they could get it for cheaper than Rockauto where i normally order from. I received an email after the order that said my account would not be charged until i received tracking information, my account was immediately charged with no tracking info provided. I was concerned so i contacted them, they assured me everything was good to go and continued to stay in contact until i received my part. It was the correct cylinder head and it has worked just fine since installed.