PartsTrainReviews 75

I ordered a alternator and put a overnight shipping for it never came the next day called customer service there telling me that they could not get in contact with the warehouse like really what type of business are you running so I put in a request for cancellation and now they sent me a email finally saying that the part I ordered is ready to be shipped now I have to send it right back in order to get my refund I should've stuck it out with Rockauto. Com I guess being cheap isn't always good I advise anyone never to use parts train to order your car parts they SUCK

Worst experience EVER!. I ordered a set of exhaust manifolds. I got the first one with no issue. The second never showed up. After four phone calls I get told its on a 6 week back order. I asked for a refund... I'm told no problem. Two days later they email me and say they are shipping me a replacement for the part I ALREADY have!. Two more phone calls and I'm still waiting on my refund! Lloyd at customer service Refused to give the supervisors name and number!

Placed an order on Monday and the same day a hold was placed on my account, and I never received a confirmation email. Four days later the charge disappeared and they never fulfilled the order. Talked to a rep and they said the order was never placed. How does a company put it on hold and never place nor have any information on it?!

Their sales representative told me that the soft top to my convertible would be sent with the back glass. When the top came without the back glass, I called to see how long it would take for the glass to take to then find out their sales representative misinformed me. So I ordered a back piece to my convertible asking for it to be black (same color as my top) and when it got delivered, it was beige. I ordered through them two times and both times they messed up on my order! Never again!

I was really excited to find this website and see that the prices were much cheaper than the local parts store. I ordered a rear brake kit for my truck and they sent a front brake kit. I have waited over a week for my order to arrive, and now it's the wrong part. The worst part is that I called customer service (which was in Korea) and got the run around how they could either return the part and give me my money back or send a new part once they receive the wrong one. Keep in my my truck has been ripped apart for days awaiting this part, and with that runaround it would be at least another 1-2 weeks before I get it fixed. I suggested that they overnight me the correct part so I could use the truck by Friday and they refused. They said they could only send a new part with the original shipping choice at checkout. I asked to speak to a supervisor and he said that he couldn't overnight it because of the weight of the package. I bet it weighs at least 50 lbs... it's heavy. He was no help at all, even after I explained that this error is NOT on our part because we were shipped an incorrect part and I would be writing a review of the company. I am going to send this part back at their cost, but I will have to eat the original shipping I paid. Best part is... I checked Fedex and to overnight it, the shipping weight has to be less than 150lbs. So not only am I out a part, lost money for shipping, but I also got lied to. STAY AWAY from this company. I am so displeased!

Ordered a Dee Zee grill guard. Went on vacation for a few days. When we got back a few days later we check the e-mail and it wasn't the part we ordered. I immediately called to cancel the order as we hadn't gotten an e-mail that it had shipped yet. I was told it would be up to the warehouse whether to cancel it or not. Two days later the grill guard arrived. The day after that we received an e-mail that the product was ready to ship and we should get it soon. When I called to return the item, I was told it would be $160 if we wanted to use their freight carrier to return it. We ordered the correct product but their system messed it up but we have to pay for shipping! STAY AWAYYY!

We ordered from this site because they said they had the item in stock and promised shipping in less than a week. We waited two weeks and called them. I waited 20 minutes on the phone then was told that the item had shipped that day. We asked for a tracking number but they said that we would have to call in a day or two for that and they didn't know who the carrier would be. A week later they called and said that the item was out of stock which meant that we couldn't take the bikes on vacation. The only good thing that I can say is that they did credit our Paypal account quickly after they told us that it wouldn't be coming to us.

Probably my worst online retail experiences ever.

Ordered replacement headlight WITH bulbs. Headlights arrived very quickly, but without bulbs. Called customer service and was offered $10 refund and asked to buy the bulbs locally. Bulbs cost 13.95 each on Parts Train website. Declined this ludicrous offer and asked them to just send me the missing bulbs. Was given a long story about how hard that was to do.

Received an email a few days later asking me to verify what I ordered. Why don't they have record of what I ordered? Verified that I did indeed order (and pay for) the part number that includes bulbs.

Got tired of waiting and bought bulbs locally ($40.00) and installed headlights.

Received multiple emails days later saying my return had been approved and replacement headlights were being shipped. Didn't ask for this, don't want this, willing to eat the cost of the bulbs to never have to deal with Parts Train again.

Ordered upper and lower ball joints for a 1995 Dodge Dakota. Discussed the order with them in their chat now function, where they stated the Mevotech brand was made in the USA. The 4 ball joints arrived in a box without any invoice, and were a mixed batch of manufacturers, mostly made in China. There was no refund of the difference in price from the name brand ordered vs the random stuff that arrived. Customer support is in the Philippines and as useful as one would expect. So the job will be delayed, the truck is out of service, and I will never use these twitts again.

Ordered replacement parts for my Jeep awhile back, heres my one experience with them. They messed up multiple items in my order, from wrong brakes to timing chain and gears. They did accept a return on the brakes cause I caught that in time but I didnt realize the timing chain was wrong til after their return policy expired. Frustrating to be denied return on an error on their part but thats what you may get with this company. Be sure to double check everything they send you asap.

If you need a part within a reasonable amount of time, don't use partstrain.com. The webpage indicated that the power steering pump that I needed required a 1-2 day lead time. I could live with that but what it did not indicate is that it was coming out of Illinois! So it is going to take 6 days for the item to get to California! It was my fault for not checking locally because I found an Autozone around the corner who could get me the part in 1 day and at a cheaper price.