PartsGeekReviews 1,328

I ordered a part (headlight) listed on the Parts Geek website as specifically fitting my car by make, model and year. I received a part that has never been used on my model--completely wrong part. The company refuses to refund the (very high) shipping charges I paid or to pay the shipping I had to pay to return it. They sent the wrong part; they should pay for the shipping both ways. Their "customer service" emails were dismissive and unhelpful (I should have "taken pictures" before sending the part back--ridiculous!). Do not buy from this company.

Waited over a week for the product just to ship and never did. I had to call Parts Greek and was advised there was a "problem with my card" but the order went through and I was sent an order confirmation. I was never sent anything to my email about my card not going through. So while on the phone with the rep I used the exact same card to pay for it again and the rep advised it would ship that day. Of course that was not the case and it still took a few days before it ever shipped. To add icing to the cake when I finally received my order it was missing a ball joint out of the package. So again I had to call parts geek and i was advised I would have to ship the item back and get a refund. Only after I argued about this the rep advised the supervisor would see if the distributer could ship the ball joint but if not we would have to ship the item back and then we would be issued a refund. This company is the biggest joke ever!

I had ordered a part off Partsgeek.com to fix my car. I purchased through Parts Geek because of the price and selection seemed very reasonable.
But my problem is, I never received my part.
I contacted the shipping service (UPS) and the Parts Geek for a resolve, but alas, I did not receive one. It was their lack of customer service that will keep me from purchasing from them ever again.

They did not seem to care that I was out the price of the part + Shipping, or the fact that I never received what I had paid for.

Proper Customer Service would have been to help. They could offer the same part for half off or to replace that part OR anything to help offer a solution to the problem. I will definitely take my business elsewhere.
If you were willing to work with me, I would have happily spent more money with you, buying parts in the future, I would have given you a great review, AND my car would be fixed by now.

I ordered 2 Hatch Lifts for my 2008 Jeep. They arrived with one part missing AND it was a window lift, not the parts that I ordered. I followed their directions for the return and received a return number that I clearly wrote on the box. Much to my surprise they refused my return and sent the same box back more damaged than it was the first time, AND it was the same wrong part.
Unfortunately, I read all the reviews after the fact. However, it saved me any additional aggravation by trying to communicate with them. My husband and I decided to take the loss and write this review warning ALL to never deal with these thieves. Please STAY AWAY and pass it on.

Partsgeek sells online only. This is their way of avoiding accountability. They basically hide behind their computer. And they sell to out of state consumers usually so as to create physical distance from all their customers to avoid personal encounters because they know full well that they are not acting in good faith and risk a $#*! whoopin if they encounter a pro active dude with a temper. They are very protective of their physical address so as to avoid actual physical confrontations. I offer my suggestions to avoid scammers like this. First, dont assume that just because a website pops up while you are shopping for that car part that it is a reputable company. Check for a phone number and then call it and pay attention to their responses when you ask for sales dept., ask about their return policy, refunds, name of mgr, or name of owner. They should have professional responses to all. This is where partsgeek miserably fails. The best thing you've got going for you is your credit card. Unfortunately for partsgeek they are a hostage to the very credit card that is their lifeblood. Credit cards, as a rule, do not hold their cardmembers responsible in cases of fraud or gross customer dissatisfation. The bank doesnt make this wellknown, but if you buy using your card, and you are treated like partsgeek treats people, then go through the simple process that the bank requires and start your bankcard refund process. It takes some time to write your reasons out and fill out their form and get them what they need. But they then will request some satisfaction from partsgeek which they wont get and you will then get credited for the sales amount. It takes a few weeks. I did this at my bank, compass, and they complied and issued my refund. I think most all bankcards have this policy. If not, change banks. Later, the bank goes after partsgeek for their reimbursement. Good luck to you, im sorry you got tangled up with these bad apples. Be diligent.

I ordered a fuel pump for my truck on June 3 it took nine days to receive it through Fed-X. I could have got it in three days through the postal service by priority mail and cheaper. Oh by the way Fed-X dropped if off at the postal service to deliver it, as they did not complete the delivery but they got the money for it. It arrived at their facility within 8 miles of my house on June 8 and it took another 4 days for me to receive it. I wont use your service again. Sam H

First off, I own and operate a three man shop in a small community so we purchase parts from many different local and order/ship places. Stay with me here, read on please, I needed a radiator and charge air cooler for a large Ford truck and was having a problem tracking down parts so I end up at parts geek. I have never ever, ever dealt with such a jackass company in my life. My business has a post office box for mail and billing, and we have a physical address to ship to. These A holes, after two days decide nope, we ain't going to send the parts because billing and shipping address are different. So you basically cannot talk to a person and straighten anything out,, email them, and maybe they will respond. Anyway I have to change my address on our company credit card of 15 YEARS. To match our physical address then my cc company had to get a hold of them for a three way call sit on hold forever. Finally they decide to ship my parts. Then comes the real rub, THEY MAILED MY PARTS TO MY ORIGINAL MAIL/BILLING ADDRESS and guess what, mailing 120 lbs. in a big box your parts become damaged junk.

This may not be everyone's experience. But I ordered this part for my 2010 Scion XB. They sent me a completely different part. They still advertise this as fits to a 2010 Scion XB. I requested a replacement for my car. But I was only able to get a return RMA. And I will have to pay shipping. Basically, I am having to pay for the shipping of an item that was incorrectly sent to me. I reached out to the customer service. They picked up after I waited 15 minutes on the phone. And, the person simply said " we do not provide pre-paid shipping labels" and hung up on me.

My advice: Avoid from this company.

I order two new sets of calipers for my Jeep Wrangler, plus a bunch of other items for the front suspension. Everything arrived in a reasonable amount of time. There was a question about the order and I contact PartsGeek and I get an e-mail that they are looking into it. Then I get an e-mail that a return authorization will be arriving by e-mail. I don't want to return anything. Almost a week goes by and I call Customer Service and finally got a human. Like a broken record he keeps telling me that they are looking into it, but there is nothing that he can tell me about when my parts order. Then HE HANGS UP ON ME. Oh really! Let me offer my deepest apologies for doing business with you and sending you my money. How silly of me.

Addendum: OK, PartsGeek gets back to me after I made a bunch of noise and we got things resolved. However, the customer service representative hung up on me, and I notice from reading other reviews that he hangs up on a lot of PartsGeek's customers. No more ordering from PartsGeek.