Richard C.

I order two new sets of calipers for my Jeep Wrangler, plus a bunch of other items for the front suspension. Everything arrived in a reasonable amount of time. There was a question about the order and I contact PartsGeek and I get an e-mail that they are looking into it. Then I get an e-mail that a return authorization will be arriving by e-mail. I don't want to return anything. Almost a week goes by and I call Customer Service and finally got a human. Like a broken record he keeps telling me that they are looking into it, but there is nothing that he can tell me about when my parts order. Then HE HANGS UP ON ME. Oh really! Let me offer my deepest apologies for doing business with you and sending you my money. How silly of me.

Addendum: OK, PartsGeek gets back to me after I made a bunch of noise and we got things resolved. However, the customer service representative hung up on me, and I notice from reading other reviews that he hangs up on a lot of PartsGeek's customers. No more ordering from PartsGeek.