PartsGeek

Ordered Fuel Pump Hanger assembly for my 1999 Ford Ranger. As advertised and pictured says and shows the entire unit including the fuel pressure sensor. Upon receipt the fuel pressure sensor is missing but a tag attached says I must use my old one. Parts Geek will not make this right. Says I can return the part but I pay shipping which will cost close to half the product purchase price. What a process they have going for themselves getting rich off of trusting customers. NEVER USE PARTS GEEK.
Homer with Partsgeek called me and wanted to know about my problem. When I informed him that the part I received was not as advertised he informed me that " Partsgeek does not have the time to open and check all packages supplied by their distributors". Excuse Me, I thought I was buying from Partsgeek. When I suggested that they send me the pressure sensor to solve the problem, i was quickly told " we cannot do that". I wonder why? It would be cheaper than them picking up and returning the part, that they agreed they would do. Still leaves me with nothing and having to start the process all over. At this point, I'll just suck it up and order the pressure sensor and as stated NEVER USE Partsgeek AGAIN.

I ordered three parts. All three parts arrived in one box. Only one of the parts was correct. The second was a generic knock off of the brand name they advertised. I was still charged full price for the knock off brand. The third item was completely wrong. I called and like everyone else, no answer and the voice mail was full so it just hung up on me. I submitted a ticket but they have a policy. We require the customer to pay for shipping no matter who is at fault. Think about that before ordering, some knuckle head in a warehouse who could care less, grabs any item and throws it in a box saying shipment complete. When you get the wrong item you have to pay to ship it back plus a 15% restocking fee. WTF! No legit company does this. This is a total scam. I will never order from them again. Please do not risk spending your hard earned money and such a terrible company with no accountability. I am only out $40 bucks but still hate to see other people also lose money. Please save yourself the feeling of being ripped off if nothing else Order from someone else or go see your local auto store. This is basically fraud by sending generic parts and not honoring the correct parts being sent.

I ordered twice from PartsGeek.com. I called Customer Service and was given all kinds of options to go online and fill out a support form. After many tries and guesses. I wanted a copy of the full bill (shipping, insurance and taxes) for the first order as I was not able to locate it. I finally got to a human who was eventually able to send me an email with the total amount. I will not be ordering from them again because if I had a more significant issue - not being able to get a hold of a person except by filling out a form is unacceptable.

Also, they gave me coupon code for $5 off next order of $200 or more, but when I placed the order (for $275) there was not place to enter the coupon code. I don't think it is smart to generate bad-will over such a small amount; Don't offer a coupon code if you have no intention of honoring it. Yes, I did call to discuss this as well and they insist there was a place to enter the code. If so, it was well hidden. Subsequent to posting my original review, I received an email from their "customer support" indicating the only coupon they had was for $15 for orders over $300. I forwarded them the email they sent with the coupon code indicating it was for orders over $200(which mine was, before shipping, taxes, etc).

RECOMMENDATION - FIND ANOTHER PARTS DEALER (Rock Auto, Advance Auto Parts, Pep Boys, NAPA, CarQuest).
I can affirm the comments that Parts Geek (http://partsgeek.com) provides the absolute minimum in customer service. Be forewarned - the company has a bulk shipper rate for parts they send you. They shipped me a large pipe for $27, next-day. When I needed to return the pipe the lowest consumer rate to return it was $184. That's nearly 6x the cost they paid. I contacted PG to see if they would allow me to pay them for return shipping and postage to send me the shipping label. Their response was a single sentence, "We are sorry but we can not do anything about the return shipping for your part." When I tried to call them the line went to Hold and no-one ever picked up although I left the line connected on speaker for more than 15 minutes on multiple calls.

All times I ordered from this scam company I got wrong parts ( ordered 2 rotors for super duty truck and got one shock for idk what) or received broken no good parts and all times partsgeek held my money ransom for 30+ days and I still had to order the part elsewhere. NOT ONCE HAVE I RECEIVED A GOOD PART I ORDERED NOR HAVE THEY MADE IT RIGHT ON THEIR END. No replacements only refund and you will be out at least a month and YOU have to do all the footwork shipping it back with absolutely no compassion from the company or anyone you talk to from the company. Most unethical shady business Ive dealt with. I get better products and service from China.

My roommate ordered a gas tank. They took her money, and they sent the part to somebody else in another city who took possession personally. My roommate found this out and sent them a message saying hey you got my money but I didn't get my gas tank. They've sent a message back telling her they would send her a return label. She then sent them another message saying why would I need to return label for something I didn't receive. Their response to everything is the same answer every time. After the last one they wouldn't even get in contact with her. EBay gave her money back. I messaged them four times today asking if she ordered again if you would get the damn thing delivered to her. Their answer again was the same response every time which was all their parts information is correct to the best of their ability and they stand by everything. Has absolutely nothing to do with the question that was asked. I told them then I would give them a very crappy review and we would never order anything ever again from them and not recommend anyone else ever did either

I called to check on a part for my Honda. I was questioning specifics on the part and the Indian-sounding agent hung up on me. Sounds like I'm not buying any part from them.

3 weeks prior to a vacation my wife and I had been planning for a year for our anniversary, a road trip from Ohio to Cocoa Beach FL where we got married. I took my car in for an oil change and check. I knew the brakes were close to needing attention, and the garage I took it to confirmed my suspicions that I need new rotors and pads all the way around: they quoted me a price for the fix & alignment for just south of $1500.
If you've done break jobs before and have the right tools and parts, it's a fairly easy fix so I decided to do it myself and order the parts from PartsGeek. To ensure I would have them in time, I confirmed with their website that delivery would be "3-7 business days." On Day 8, I emailed them after tracking the package with FedEx. Fed Ex had no record of the package. Informing PartsGeek of the issue, they said they would "get back to me.'
Their next communication was to inform me that they were issuing me a refund?
No other "you're package seems to be lost," or anything like that. Just an email with the refund.
I had to rent a car, taking me $1000 over our vacation budget when a $300 fix would've sufficed. DWhile I appreciate not having to ask for a refund, this is horrible customer service and a way to do business.
0-10. Do NOT reccomend.

I purchased a part for my audi which is a daily driver and used to get back and forth from work. Everything with this company is wait 24-48 hrs for a response, time waster, and after waiting the order was lost. It took a week to locate it. The part was defective, each time I attempted to contact the company I got a generated response that the support staff would be contacted. Two weeks later after providing a phone number to contact me directly I am still waiting for the return instructions. I attempted to contact them to let them know I want to exchange the part and the response Hello we do not offer exchanges or replacements, if a part is faulty please ship the part back for a refund and reorder a new unit. To have help reordering please contact a sales agent at *******352 9am-6pm EST Monday-Friday.

Sincerely,
Returns Department

AND STILL NO RETURN INSTRUCTIONS
Don't bother to call either its useless NO STARS IF I COULD

They order the wrong part for my car and i told them not to ship it and they ship it anyways. Delaying my refund on purpose. Terrible customer service. Very awful

The worst,
I ordered a front and rear shock and strut package for my CTS 2008 Cadillac 3.6L rear wheel drive. When I went to my mechanic he said they sent me the right shock absorbers for the back but the wrong struts for the front which was the AWD. He already put the shocks already on my car so when he went to put the struts on in the front is when he told me they couldn't fit. Remember I ordered the rear end drive package not the AWD but they made that mistake I didn't want the money back plus they are in the same plastic and box I received them in and I only asked for it to be replaced with the rear end drive struts. They said NO return because it wasn't the whole package so now since it wasn't my fault now I'm stuck with struts that doesn't fit

I called in and ordered a mirror for my traverse. I specifically stated it needed to be a white mirror with black base that connects to the car. The salesman assured me that was correct. I asked for some parts numbers to look up when I got home for other parts for my car (bumper front end). When I got to my computer I looked up the other part to make sure if I ordered them That they were the same as my car. That is when I noticed the parts were black. I looked up my order that they guy had sold me over the phone and it showed black. I called back immediately and they were closed because the time change, they closed an hour earlier. I emailed immediately stating they sold me the wrong one. The next morning I called in saying that I stated it had to be white, that I specifically asked for white. The extension I called was 1007 the guy I talked to was Dennis. He specifically just wanted to sell me, whatever crooked tactic he needed to use. I don't normally complain, but when I called in to dispute that I don't want to pay for the shipping back because it was not my fault, the other sales rep was extremely rude and said there was nothing he could do. Absolutely ridiculous. If you state you need a specific color, they should tell you they don't carry colors. Don't ever do business with this company!

They just grab your money, i placed an order, and tried to cancel 10 minutes after, when i realized i ordered the wrong part, they refuse to cancel the order, even that i placed the right parts order with them again, their customer service is a joke, they just grab your money and let you hanging there, now they going to send me a part a don't have use for and keep my money, I WILL NEVER deal with them again.
They don't even shipped the part but refused to cancel the order.