PartsGeek

Was told that the part was OEM direct cross and it wasn't I could barely understand any of the employees because they broken English I didn't get any paperwork in case something happens to this and I had a 3-year warranty they told me I had to just download it off my phone I'm elderly I do not have a printer I don't have a way to download this off my phone PartsGeek doesn't care about any of their customers they're just pushing Parts people and we need to stay away from people like that there's other alternative Parts people deal with someone that will give you the honesty and paperwork

I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used

There online vehicle match tool and what was supposedly an exact match came up. I purchased

The clutch only to find out later I need the transmission also. It took my several months to

Find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic

Along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the

Wrong clutch for my car. He had removed the old one and showed me that they were completely

Different. I contacted Parts Geek about my situation. They only have e-mail as way of

Communication. They do not have a customer service department for you to talk to actual

Person. They do this so that they can ignore customer complaints and refer them to their

"return policy". This is not the way business is done when you have competitors that pride

Themselves on excellent customer service. I would not recommend this company to nobody.

The worst the agents lie and get you to ship the items with Fedex and tell you no other options and never reimburse shipping costs, happened on multiple orders. Garbage Company

Awful customer service made the return policy was to difficult and I had to pay and order a whole new part because the less people are untrustworthy and scammers.

Seems like I'm not alone in getting ripped off by this company! I spoke with a "Parts Specialist" before placing an order and he assured me the part was OEM and definitely came with the gasket seal so I ordered and had my mechanic replace the Solenoid on my car. The Mechanic noticed that the parts that I received was missing the gasket and Mesh screen, but he installed the part and sent me pictures so that I can get back on the road. When I reached out to inform them that they sent me a fake part even though the box and paperwork inside had the exact image of the part, what's inside did not match! I asked for some form of refund as my mechanic told me they sent me a cheap part and not OEM. They said that I could return the part, in order to get a refund, but it was already installed and I would have to pay double for it to be removed again which leaves me with a non-working car!. Then Partsgeek rep had the nerve to tell me to source the missing mesh screen/gasket locally and provide them with a receipt for the missing parts? How can you be a parts store and not have the missing part and then ask your customer to go out and find it?

Do not order from Partsgeek.com! I will be posting negative reviews and reporting to BBB/Consumer Protection agency/FTC for sure!

I requested a supervisor to review my order and indeed he agreed with me that the website errored in confirming that their part would fit my car. I was instructed to use one of their experts from now. The supervisor took no responsibility for the mistakes made by their website. I paid in error for the wrong part, shipping and i had to ship it back at my expense. I will still be out of pocket over $46 for their mistake. I did ask for a credit, one they thought was for fair under the circumstances,The supervisor refused citing policy, I reminded him that Parts Geek claims to have 30 day hassle free return policy and this was anything but. I told him I still wanted to do business with Parts Geek believing they could resolve this with a simple credit, anything would have been acceptable, nothing at all just isn't! Along with the child like responses from a supervisor with me constantly repeating the problem. Parts Geek is not at all concerned in Customer satisfaction, Parts Geek does not care in doing the right thing. Parts Geek does not have a 30 day hassle free return policy. Parts Geek just does not care about their mistakes. The supervisor went on tell me that, I would get same answer from his superiors. Parts geek is very unprofessional, the overall impression i got from the supervisor was that i was dealing with a child that just did not care to bothered by their website's mistake

Worst company ever shipped wrong parts and missibg parts wants me to send parts back on my dime they should pay for shipping or send correct parts and missing parts will never shop with them