PartsGeek

I ordered a part, waited 2 weeks and never got the part. I call them and they tell me they'll get the part out right away. The next day I get a email saying, I'll be refunded for the part because they don't have the part. I never asked to get refunded, I wanted the part. Ends up that I just wasted my time of like 2 plus weeks and never got what I ordered. Not to mention the person I talked to was no help, rude, and provided poor service. I would never use this company again, unless they read this and motivate me with some compensation for my time to earn back my business.

Buy from a reputable dealer. Ordered part in accordance with their spec. Sheet. Part doesn't fit. Part had to be painted so no return which is understandable but for the part to not fit is inexcusable.

Horrible customer service at PartsGeek. Return policy doesn't apply at all. Wanted to return a wrong part and exchange for a different part, denied. Will never do business with this company again. Better service with Amazon.

Parts Geek sent me a defective product. On June 17,2020 I ordered a bumper for a 1998 ford condor. The part arrived, and I prepared it to fit on the car. I painted it and primed it, and was very excited. Once I tried it on, the bumper will not fit. There's a huge gap, and there is no way I can drive safely with it on. I have no idea how they would be so irresponsible. If one advertises a part, it should fit that purpose. Now they refuse to return my money. Be careful ordering from this company. It's a complete gamble. If you even try to part to see if it fits, you automatically cannot return it. Horrible company. Avoid it at all costs. I want a refund of my $263.00. They have shady business practices, and make the return procedure unnecessarily difficult. They will send you faulty products and refuse to refund you for them. Now I have a useless part, and I'm down $263. Make it right Parts Geek, make it right!

Do not spend a penny with these crooks. I made the mistake of ordering 2 axels for my sons Mazda 6 6 cyl from Parts Geek. After waiting a week and a half for the parts to finally arrive, they sent me the wrong left axel. After numerous emails back and forth, Parts Geek finally authorized a return. When asked about the return shipping, they said it was on me.
So, let's see, I put in the vehicle info on their site when I ordered them. The Axels were sold as a kit, the passenger side fit perfectly. The part number for the wrong part is listed for a 4cyl Mazda 6.
I will never deal with parts geek again. I have always purchased from Rock Auto and Summit with absolutely no issues.
Now I know why their prices are lower. They sell the wrong parts hoping that you would nor return them.

Ordered an alternator for my wife's car, be aware their 30 day return policy starts the day you place the order, took 11 days to get the part, couldn't find the time to install it, brought it to my mechanic, went past 30 days found out it didn't fit my car, even though the website says, this part fits your car. They refused to take it back, complaint to credit card failed, waited 3 months, now trying to figure out what type of car it fits, to poss. Resell it. I think their 30 day policy shouldn't apply if they send you the wrong part, but apparently they've done that to a lot of people. I hope someone else reading this benefits from my mistake, and stays away from this company. I'm out $195 including core charge.

I ordered hubs with brake sensors package. Received product with missing items, which took two weeks to receive. Then when opened "no invoice, no brake sensors which were part of the package. Contacted them and asked them to send the sensors. They wanted me to return the item just so they could send them back with the sensors. I informed them the hubs was already installed on my vehicle and they told me. They couldn't help me and this case was closed.
How hard is it to accommodate the customer when I paid for the part. Never again.

The worst customer services. Can't get the parts returned had to pay for returning the part. Said free shipping and paid that also when it came to
Shipping part. Tried calling for a week to no avail. And when I finally get someone to answer. They tell you not the right card number you ordered from you only have 1 and then they hang up on you and when you try calling right back they are suddenly closed and only open Monday thru Friday but someone's answers on Saturday mornings that hangs up on you. Car down for 5 weeks now over 1 head gasket 57 yr's old and now have to walk to nearest bus stop (over a mile a way), and have to haul 2 grand kids( 1) to school 2&5 yr's or age, by way of wagon (red flyer). Busy main road way. And now have to start this process over yet again for a third week. If I were a man this would have already been taken care of.? And, Yes I know about car's & parts. What can I do desperate and frustrated. Mary in Calif. Rate s 0 made me do 1not even a - icon

Everything was going well until customer service did not add my apartment number after she asked. When I called to see if they can add apartment number she said no and that I will have to call ups or refuse the package. How can I refuse a package if its not coming straight to my door? If it was coming then why would I refuse it? So I asked if my package is not coming to my door and I dont receive it then I cant get my money back she said correct. This is a shame! Bad experience and wont use them ever again.

I order a fuel sensor for my bmw I got the part and it's broken in there sealed package, i called to get a replacement and the guy on the phone said he would send a replacement. So I called 3 days later and they said no i need to buy another one if i need the part they need to review the part. Before we refund your money. Soooooo they dont replace there broken parts they lied to me about sending me another part. And the first woman I talked to I asked her name because I wanted to file a complaint and she said have a nice day and hung up on me. Will never order parts for these people

I ordered a part for my vehicle that ended up being the wrong part. I am active duty military and was deployed last minute for 30 days just after the part arrived. When I got back I attempted to return the product and was told they will not take it back because it was past 30 days. I explained my situation (active duty military & deployed) and explained it was not possible for me to make that deadline. I was rudely told there are no exceptions. The product is brand new and in the original box. I don't understand why it would be a burden to them to take it back. Way to go PartsGeek. I will not be ordering from them again and would not recommend them to anyone.

They send me the wrong part that does not even match the in invoice, they did to so many people, their a condition for return is to have the part number matching the invoice! How? If they sent you the wrong part! So they will never refund you the money. I disputed the amount with my credit card. Stay away from them.

Ordered three Backracks for three new Ford F250 trucks we purchased for are Colorado job.
Needless to say these people think it is high credit card risk to have sent to Colorado and will only ship to billing address in KY.
Sorry service by else where people

Stay far away from this garbage.

There is a reason people shop on Amazon, because trash like this can't compete!

These people are imbeciles, worst customer service period. They will do nothing to try and fix your issue!

These morons had my order to be delivered by Friday the 11th. I ordered a Brake Kit, all rotors, and pads. Take a Wild Guess what was packed in the box? 3 Rotors and Pads, You can't make this up. How STUPID are you!

So now the job I NEED desperately and had scheduled for the weekend Cannot be done, because i'm not to get the other Rotor Until Monday.

Know how some Co's will work to make it right and fix their Stupidity? NOT THIS ONE!

They're not willing to ship the one rotor overnight; they rather have a customer who will S*** on them forever.

I purchased calipers, rotors and idlar arm for my 2004 Chevy Silverado 1500 from PartsGeek.com. My rotors arrived completely wrong even though the "check fit" said they were correct. PartsGeek.com gave me some line of cr... that I ordered heavy duty rotors, which I did for my 1500 series. They sent rotors for a 2500 series which were too wide, too thick and had 8 lugs and I'm charged with the freight to return them. They're approx 50 lbs so the shipping will probably be more than the price of the rotors. Beware of using them. Try Rock Auto

I purchased a Spectra fuel tank with the fuel pump assembled, the fuel pump is defective, will only get 18 psi. Instead of returning just the bad pump, parts g wants me to drop the tank, clean out the fuel and pay for the return. They are absolutely not helpful, or will they work with you to return the parts. If you purchase from them, be ready to be frustrated if you need to return anything. As I review other online parts stores, it does seem that most online parts stores are out to scam the customers. From now on, I am willing to pay a little more and get parts from local parts stores. They will have to lie to your face instead of lying to you on the phone or through email.

Ordered right and left fender for a 62 Chevy Impala 8/3. Delivery service showed up with a hood for a 87-93 Mustang on 8/5. Did not accept part due to it being wrong. Called and talked a guy and he said they would refund withing in 7-14 business days of receiving the part. Fast forward to 8/17 called because I have not heard anything etc. they still do not have the part and it has to be inspected to make sure it was not used etc... Refund info will be sent to my email and money will be refunded 7 to 14 business days after that. This company is a scam. Why couldn't they just send me the right parts insead of jumping through hoops. They have even said they have seen where I denied acceptance. Stay away from them they are horrible to deal with on day 13 and still say they do not have the part back.