Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The BTK radiator fit poorly.
One of the tabs that secures the driver side fan shroud was manufactured in the wrong position.
I only noticed this during assembly and had to make do with a zip tie because I needed the vehicle back in running condition.
Also, I ordered the radiator cap with the radiator purchase.
This cap is very poor quality compared to the OEM part.
I decided that my old o.e.m, cap was better than the new one, so I used the old one.
I completed the installation. There are no leaks, so I guess I have success, but the poor fit is a real turn off for possible future purchases.
Very convenient way to shop for my auto parts. Loys of choices, from OEM to aftermarket. Shipping was fairly quick but did take a few days. One box was was very damaged but part was not affected.
Hi,
Thank you so much for taking out time to review us. Your feedback is valuable to us. Thank you for sharing it.
Easily ordered the necessary parts and received them in a timely fashion.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
I placed an order for some brake parts, it was suppose to be free shipping, however upon a closer look they charged me a fee called extended distance shipping. Upon realizing the fee I requested a cancel or return of the order. Parts avatar took care of my situation.
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Every time I order the shipping time is faster than expected!
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Quick, simple search and easy purchase
Fast, dependable shipping
Overall great experience
Reasonable delivery time. Competitive pricing and free delivery after a certain amount.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
It took 4 days from order to "shipped". When shipped,the tracking number that was supplied did not work, at all.
The chat regarding when my order would be shipped was of no use.
The package was left at my door, vulnerable to porch pirates because I was unable to track the package.
I never had any of those issues when dealing with Rockauto. Communication was excellent and my items always arrived in a couple of days.
Hi,
Thank you for taking out time to review us. We apologize for the caused inconvenience. We would like to inform you that ground shipping usually takes -8 days for delivery. Please rest assured that your feedback is duly noted and has been shared with the concerned team. Feel free to reach out to us at customerservice@partsavatar.ca or contact us on Live Chat if you still have any concerns. We will be happy to resolve your issue. Thanks again for sharing your feedback.
Good service, all the product get like were presented. Thanks
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Ordering the parts was simple.
Price choices were great.
Delivery was quick
Great experience and will definitely use again.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Great experience from start to finish. Will use again.
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Good fast service did not have to wait long for my parts
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Bought my part to save it to change it when needed, when i have decided to change my break pads found out was the wrong part. Parts Avatar Would not let me return my part even tho i didnt used the part just bc it was orded previously. Really bad for business, lost a customer that always gave Avatar the business.
Hi,
We are very sorry for the experience you've had with us. Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Better price than others. Delivery good. Delivery quick and on assessed time. Name well known.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I'm using PartsAvatar for a long time. Level of service is always good or great. Prices are very good. I'm fully satisfied with parts that I have bought from PartsAvatar.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Shipping / delivery took longer than expected. Parts appear to be what was ordered.
Hi,
Thank you for taking out time to review us. We would like to inform you that ground shipping usually takes 5-8 days for delivery. As checked, your order was delivered within the same time frame. Please feel free to reach out to us at customerservice@partsavatar.ca or on Live Chat if you still have any issue, we will resolve it for you. Your feedback is valuable to us. Thank you for sharing it.
It was easy to shop the website for vehicle-specific parts!
Hi,
Glad to hear that you had a good experience with us. Looking forward to doing business with you.
Though it would be here faster delivery but got it.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Be precise as there is no removing to adjust! Man does it grab! I was alone so a little tricky installing bug shield! I would try next time removing tape on one side only to position! Looks great!
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I ordered this item on a Sunday. I put in a cancellation request immediately after ordering when I noticed a shipping charge. I hadn't noticed a shipping charge indicated elsewhere in the ordering process and only saw it after the invoice was generated.
When I requested a cancellation, the response generated was ".the order is being processed, we will do our best to cancel it…" or something to that effect.
Since I cancelled within:30 minutes of ordering, I presumed that only because it was a Sunday, that I didn't get a definitive confirmation of the order cancellation. I was highly annoyed to receive a confirmation of shipment on Tuesday (Apr 2nd) along with the 'unable to cancel now 'on the order status update page.
I live near the US border and many other options (including retail) than your service. Your business will now be moved to the bottom of my list, and used as a last resort.
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As we have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them and we will definitely resolve your issue.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
It was clearly written on my address to deliver to rear entrance.
It was not packed, only bubble wrapped at the ends of the pipes and not wrapped at all around the full unit itself.
It was left standing upright at the front of the house where it could have easily been stolen.
Unimpressed with the delivery of the unit, Missing instructions on the address.
Thus 3 of 5 stars.
Unit looks good but thankfully no damage as I can see.
Hi,
Thank you for taking out time for review us. We apologize for the caused inconvenience. Please rest assured that your feedback is duly noted and has been shared with the concerned team. Please feel free to reach out to us at We will definitely take care that youcustomerservice@partsavatar.ca or on Live Chat if you still have any issues, we will be happy to resolve it for you. Your feedback is valuable to us. Thank you for sharing it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for taking out time to review us. We sincerely apologize for the caused inconvenience. As checked, your case has been escalated and our team has reached out to you over mail with an update. Rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.