Parts AvatarReviews 2,815

Fast shipping and great packaging.
Great price compared to other stores

The whole customer experience us ruined by the delivery service used (Rivo), it says delivery attempt failed but I was home and nobody came. Impossible to contact them on the phone and they don't reply to emails. 16 days later and my order is still stuck god knows where.
I've ordered from another website and got my stuff in 24 hours at my door with Canada Post.
Definitely my last order on partsavatar.

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Everything was easy to navigate the website to the payment was excellent I'm happy with the product

Hello, i ordered some parts for a friend, the site asked me for a billing address and a shipping address and so they were different. When I paid for the order the credit card was approved and it stated the two addresses. 3 day later I went to track the package and the online assistant came on to help. They asked why i had 2 different addresses which i found odd. I explained and he said they could not release the order? Which i could not understand why there was an option on the ordering site to have different addresses? Then he said if i wanted it shipped i had to provide my bank statements which made no sense to me at all.
So i was forced to cancel my order and lose the time even though i paid in full. I went to Amazon and ordered them right away and got a delivery date, a tracking choice and was told it was being processed already.

So i still remain puzzled, i sent emails to 3 different departments at Avatar, no response. The only response was that my order was cancelled and it might take 5-10 days to get my refund.

So all that for terrible service and no customer support except the choice to cancel and wait for them to credit me.

Invoice Summary

Manufacturer SKU Part Number Description Quantity Total Price
NGK 34p*******8978 Ignition Coil by NGK - ******* 4 CAD 47.60
Sub Total CAD 190.40
Shipping Cost CAD 0.00
GST(5.0%) + PST(9.975%) CAD 28.51
TOTAL CAD 218.91
PURCHASING INFORMATION: XXXX-XXXX-XXXX-4598
ORDER NUMBER ORDER DATE
8005J77F3 2022-12-10

Needed to order it twice, as the first part wasnt working. But again, part showed up very quickly and its insalled properly. Going to return the first order, will see how that is going.

I tried to phone you and I could not get anyone on the phone. There are times it is nice to talk to the vendor about your product.

Easy to find parts and a good price. Fast delivery time.

I ordered brake parts, the price was good, after a day I inquired about shipment, the answer was it will take another 2-3 days to ship. In auto repair, the parts are required ASAP
So basically if you can live 7-10 days without a vehicle, order here, otherwise spend some more and buy locally.

They cant send the good part even with pictures TWICE this is ridiculous your warehouse team is under qualified for the job

I would leave lower then 1 Star if I could. I ordered part and everything went well. However, part failed and I looked into warranty. It took longer then expected but sometimes that happens. Now almost two weeks in, their solution is to reimburse me for the part, but not the core. They have no part in stock, so they want me to send the defective rack and pinnion that only worked for two months and they will reimburse me. Problem is they have my core and won't return or re-imburse. So I will have to purchase elswehere and I pay an extra $500 because I do not have a core. So end of the day I have to pay over $1500 in labour because they provided a faulty part and they will not reimburse the full amount. They said I can wait for the part to maybe come in. What wait for weeks while I can't drive my car? I went back forth via chat and email to no avail. I will not be using PartsAvatar in the future, and I would adivse others not to as well.

Ordered new parts. (Coils). Received 2 used in box with no packaging. Asked for them to ship new parts in Help chat, and "Dean" asked me to send pictures. As I was taking the pictures, He waited less than 3 min and ended the chat saying "Since there is no response from your end, I will have to end the chat here. Please feel free to contact us anytime. Thanks for contacting Parts Avatar."

Frustrating company to deal with. I will not be purchasing from them ever again...

Answers to my questions were answered fast, product was as advertised, shipping was fast, would definitely use them again.

Awesome! They fit it is fast and they are awesome easy easy

Good price on product, appears to be excellent quality.

Everything is good my only concern is using the mail system, too long to get parts. Can I choose to have my parts sent by purolater

Good site to order parts you need fast delivery and good prices

Garbage company run by the worst $#*!ing thieves. They don't give refunds or take returns. They want to know the VIN and for you to send pics of the parts. THEY DO THAT SO THEY CAN SHIFT BLAME TO YOU and not have to give you anything. WHEN I CALLED OUT THIS PRACTICE THESE $#*!ING GARBAGE SCUMBAG THEIVES completely started ignoring my messages.

Everyone is struggling now AND THESE $#*!ING PIECES OF $#*! STEAL FROM US.

Hint-do a little research on this company and you will not be surprised by their thievery and non standard return/exchange policies.

I AM SCREAMING AT YOU AND POINTING MY FINGER IN YOUR FACE YOU GANG RAPIST GOAT $#*!ER. Your move you vile $#*!s.

ROCK AUTO FOREVER!