Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Ordered a radiator for My SUV first of all it arrived 3 days late. Then when my shop goes to install the radiator...it won't fit even though PA's description on their website says meets or exceeds OE replacement. The welds on the radiator don't match and cannot seal the coolant system. I'm now without a vehicle for the past 2 days while these guys lollygag about getting back to me. It's going to cost me over a 1000 In labor now because we have to install twice as it's not the shops fault parts avatar parts are junk and never fit correctly. I've emailed these guys with all the relevant details and pics still no response from these guys. My advice stay away from Parts Avatar as they don't have good customer service if Any at all. Won't compensate you for when you've been inconvenienced by their crappy products which seem to have no actual warranty save for their discretion. STAY AWAY AND GO TO ROCK AUTO OR AMAZON better warranties and better customer service...not the holding patterns these guys employ to buy time or to keep stringing the customers along.
First of all the delivery time is extremely slow, I have a VW so you need good European parts to keep them Running. The local guys didn't have the part. So I ordered the Mann transmission filter # H2826 KIT and waited for the part with my ride on blocks. When it finally arrived I was extremely happy to get rolling again, I opened the box and the gasket was destroyed. It was over a week and I back to square one. I phoned all over here trying to get a gasket but no one could order just a gasket. I got ahold of a BOT at parts avatar sent pictures said that they were going to deal with it. Waited and waited then started a conversation that had days in between. They had a 13$ gasket that I wanted them to send me, because the filter that I bought was out of stock. I told them I would pay for the part and they could pay for the shipping, because they were going to pay for the broken part to be shipped back... so pay the shipping on the gasket and we're good, almost two weeks down time. They refused and closed the ticket. I sent a few emails and they just don't care. It would have been cheaper to send me the gasket I was going to PAY FOR IT. There is no way to call or talk to a real person. All you get is a email saying the problem is resolved. What a waste of time. 2 WELS DOWN AND STILL BROKE DOWN. Have to buy a cheap transmission filter kit and just use the gasket. What a waist of time. I don't write reviews but I have some time because I'm not out driving around yet.
Hi Paul,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has been escalated and our team has reached out to you over mail to help you with the issue. Please share the required details with them and we will quickly resolve your issue. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The speed of delivery is much improved over past orders I made.
Hi Bruce,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
It was a easy process. It arrived in a timely manner.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Parts fit perfect, parts were good quality, parts were shipped out on time, good job all around
Hi Mike,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Correct parts and timely delivery is most important. Parts Avatar does not disappoint
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Good selection of brake parts for a rare car, fast shipping, and fair pricing.
Hi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
The part I was received was damaged in shipping. The claim was very easy to make and the return documentation came quick. However, there was no way to expedite a replacement part. I was placed an order for a new part, which was fine, but still no effort to expedite the replacement part which was disappointing.
Hi,
Thank a lot for sharing your feedback. Your feedback is valuable to us and is duly noted. We are looking forward to serving you much better in the future.
Great service great prices great delivery great timing
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
I would not hesitate to deal with this company again
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Parts were quick to arrive and cheap.
Satisfied...
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
I wish the site would remember my vehicles when i log in but otherwise purchasing parts is fast and painless.
Hi Joe,
Thank you for taking out time to share your feedback. It is duly noted. We are looking forward to doing business with you again.
Ordered some front end parts for a 2005dodge neon. Found out afterwards they were not needed. Did not have a problem with the refund. Will get any parts needed in the future from Parts Avatar. Rick Lamont Alberta
Hi Rick,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Always happy with the quality and accuracy of the parts I buy here and happy with the quick shipping
Hi Tony,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Ordering online can not always be a great experience and this was exceptional service, my struts were delivered exactly when they said!
Thank you and I will definitely be ordering from this site again!
Hi Cindy,
We are glad to know you're elated with our products & services. We will be looking forward to keeping you delighted with our services every time you do business with us.
I've been using another big online parts source for years and this was the first time using Parts Avatar. Not only was the price competitive, there were no import fees, the shipping was much faster, and I actually found parts that were made in Canada
Hi Mark,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Great thank you so much, I do not any thing much to say to complete the 50 ch
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
You want too see the real reviews on this company,go too the BBB website.you might change your mind.
Hi,
We are sorry that your experience did not meet your expectations. This is not the service we aspire to offer. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update. Please use the shared details to return the part and we will provide you a refund. Rest assured that your feedback is duly noted and has been shared with the concerned team. Please feel free to reach out to us at customerservice@partsavatar.ca if you still have any concerns and we will resolve if for you. We will also make sure that you never face issues like this again with us in the future. Thank you for taking out time to share your valuable feedback with us.
All were good, parts arrived as promised and the delivery man eve rang the bell
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Les retour sont à notre charge.
C'est une société qui répond juste aux commandes.
Pour les retour tu peux attendre des heures.
Très mauvais.
Hi,
We sincerely apologize for the inconvenience that you had to face. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please share the required details with them at customerservice@partsavatar.ca and we will quickly resolve your issue. Rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We are sorry that your experience did not meet your expectations. It was an uncommon instance. As I have checked, your case has already been escalated and our team has reached out to you over mail with an update. Please use the shared details to return the part and we will provide you a refund. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.