Parts AvatarReviews 2,811

I received two different gas struts for my car when I made on order of them with just the quantity x2. I expect two of the same of course and to have an easy install. Instead I have to go through the trouble of dealing with their refund department that takes about you long to handle my situation.

Paid extra $5, for delivery between 1-4aug. Arrived 5th...
Oil seal where incorrect, website confirmed they were compatible with my vehicle. Had to rush out to dealership to get one correct seal... lost time and money.

Box said 2 out of 2,1 out of 2 is missing, inside that box there's only the filter, everything else is missing

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Ayudame por favor con una descripcion tipo queja a Parts Avatar por recibir un repuesto cable de freno de mano lado izquierdo que no es de la marca adquirida y que se nota que no es de buena calidad por el acabado de la esfera del cable, porque no esta envuelto como si viene el otro cable y porque no tiene contramarcado el numero de parte como si lo trae el cable derecha. Esto debe ser en ingles en lenguaje de mecanica. Gracias.
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Aquí tienes una descripción en inglés con tono técnico y profesional para enviar como queja a Parts Avatar: Subject: Complaint Regarding Incorrect and Poor Quality Left Parking Brake Cable – Order Review Dear Parts Avatar Team, I am writing to express my dissatisfaction regarding a recent order involving the left parking brake cable (Part Number: C*******) that I received. While I ordered a Dorman-brand cable, the item delivered does not appear to match the expected quality or branding. I received a cable that: Is not marked with the Dorman part number, unlike the matching right-side cable (C*******) which comes clearly labeled. Has a visibly poor finish, especially at the end ball joint, which appears roughly cut and lacks the standard finish expected from an OEM-quality part. Was not properly packaged — the right-side cable came sealed in a protective plastic bag with labeling, while the left-side cable was loosely packed with only zip ties. This raises concerns about the authenticity and quality control of the part delivered. As a mechanic, I rely on trusted brands and consistent quality — this part does not meet those standards. I kindly request a review of this issue and a replacement with the correct Dorman part, properly packaged and marked, as advertised. I send you this part in RMA process. Thank you for your attention and support.

C est la 2eme commande que je passe sur ce site et la piece qui m à été envoyer n est pas bonne. Bien sûre pas de remboursement possible

Order was delivered late. Price was above market. I chose PartsAvatar because it is Canadian but they don't care about customers.

Make sure you don't order something by mistake because you won't be able to cancel, even less than 12 hours later. Now I have to pay shipping and a restocking fee to return it. I didn't even open the parcel before returning it!

I submitted pictures, a part number, year make and model of vehicle. I requested high pressure liquid ac line and was first sent the low preasure side. Instead of shipping me the correct part i am now responsible to pay for shipping again to ship back the wrong part. The 2nd part was the high pressure line but it does not fit a 2011 nissan rogue. Ill be shipping both back in the same box. Hoping it doesnt cost me and more than the $13.20. I have now paid $53.00 in shipping fees and i still cannot repair the vehicle. I may try and get the old part welded or purchase from the dealer ship as this is rediculous and frusterating

First time ordering from Parts Avatar. I ordered 6 items including a brake kit, pads, belt and the MEVOTECH - Control Arm With Ball Joint. One of the 6 items was on back order. Parts Avatar was quick to let me know and offer a refund or wait nine days until it was back in stock. I decided to wait, not realizing they would hold onto the other 5 parts! After an additional 10 day wait I contacted them and they apologized, refunded me the part and then sent off the rest of the order. When the parts finally arrived the Control Arm box was slightly damaged. Worse, the 'New' part was obviously used and damaged. I initiated the return which was - although never acknowledged - processed another 7 days later. To make it even worse, the piece cost $304 after tax and I was only refunded $250. They sent me a used and damaged part and I had to pay $54 for their negligence! Not shopping with them again.

Defective parts never ordering from here one of the worst experience ever i wish i can give them 0 stars

Yes you can buy but once you wanna return an item, they charge you and takes 7 business days to get the money back!

Received ac condenser with welding burned marks. Supposed fo be new paet not refurbished. My car already on the hoist and I'm paying shop. Don't want to pay twice.

I ordered Parts July 8th, the estimated delivery was July 11-14th, there was an "expedited" delivery option, so I selected and paid for delivery between the 10-11th. The package was shipped the 14th(tracking showed it 10mins from my home on the 14th)it was delivered on the 15th. The prices are reasonable, the products seem fine, the expedited shipping wasn't expensive, but on principle alone it was disappointing. I booked the 11th off work, to work on my car, delivery by the 11th would mean I had parts over the weekend.

Part took excessively long to be delivered and when it showed up the part was bent and made incorrectly. It was missing 2 welded on nuts that were required to be able to install it.

I reached out to live support to get some clarification on a couple parts as they were listed as the exact same name but different brand and a different picture than to what the part actually was. The live support reassured me multiple times that the pictures are just placeholders and aren't necessarily the correct part shown. After about 3 confirmations from the agent they absolutely guaranteed that the part would come as NAMED not as PICTURED.
I wait a week for these parts and can you guess what shows up? Exactly what I was promised wouldn't show up, and exactly what was pictured and not as named in the item listing.
No trust in this company at all. I will stick to RockAuto from now on. Thats what I get for trying something new.

Put wrong parts... I ordered left and right transmission bushing mount, but you sent 2 right ( with different box) 1 box 9104, 2 box 9100( but inside part - 9104)

Ordered 2 packs of spark plugs, only received 1 pack. And the package of the spark plugs is ripped, looks like they sourced the parts from somewhere unreliable. Reached out to customer service, all they told me is they have escalated my case and that's it. It's been 2 days and they are still "investigating". This is such a scam.

I am living in Canada on PEI. We are penalized by your extra shipping fee to PEI. Why would you select a shipping company that adds a surcharge to PEI? I have had an email dialogue with your support line but don't really get an answer. Saying that is the fee that our shipping company adds so we just pass it on to the customer. Not sure what this would be an explanation. PA picked and contracted with the shipping company. I have no influence over the shipping company at all. Mike