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Corporate Values

Overview has a consumer rating of 1.8 stars from 15 reviews indicating that most consumers are generally dissatisfied with their purchases. also ranks 151st among Shipping sites. The most common issues with are around customer service, which is not as good as expected by some customers.

  • Service
  • Value
  • Shipping
  • Returns
  • Quality
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How would you rate
Top Positive Review


craig f.

Cant fault these guys - I use them all the time and the provide a great service - really good prices and very easy to use. Thank you very much for a great service

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Top Critical Review

“Absolutely diabolical service.”

Alex S.

Absolutely diabolical service. DO NOT use them at all. Unless you want to throw money away, lose your parcel and fight every day with their awful chat to try and get your money back. I paid good money to ship a parcel with DPD, they lost it, I spoke to DPD and they assured me it was Parcel Monkey who were not completing the claim for a refund. So I have refunded my purchaser and paid the delivery so I am out of pocket massively. They do not respond to chat messages and I have been pursuing a refund for over a month now. I am now being completely ignored. Unbelievably bad service, they should be closed down. They don't even deserve one star. DO NOT USE THESE MONKEYS

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Reviews (15)




2 reviews
0 helpful votes
January 17th, 2019
Cant fault these guys - I use them all the time and the provide a great service - really good prices and very easy to use. Thank you very much for a great service
11 reviews
25 helpful votes
August 10th, 2016
Will use this company again, How helpful and friendly they were! when having problems proving to pay pal I had sent my parcel back to china (Fashionmia's rubbish) they got and sent me back a POD and kept in contact with me until my problem was sorted. Excellent customer service.
3 reviews
3 helpful votes
May 20th, 2011
Great, simple, effective user interface to get parcels delivered using couriers. Also offer great pricing for the UK.

Customer support can be limited at times, but most queries/problems are sorted eventually.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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