ParcelMonkey UK

Terrible experience with this company. I sent a pair of mountain bike rims off using UPS from Nottingham to Essex, with two tyres included in the packing. The original fee after I paid for extra insurance was £26.62 which I was happy to pay. Ten days later an additional charge has gone out of my account to Parcel Monkey for £174.35!? To be clear here, I added accurate dimensions and weight to the item I sent off, but nothing can justify this extra cost which I am seemingly powerless to stop going out of my account. Contacting the company directly seems to be useless, I'm not sure what there is I can do, but hopefully if you're reading this it will dissuade you from every using using this firm, because it seems to me they're stealing money from their customers, and a quick search online tells me I'm not the only one. AVOID!

Be aware of scam!
After sending 1 kilo small size parcel to China got email with 'Disputed Charges' claiming my parcel was 24 kilo! Credit card was charged with additional 72£
They refuse to provide any original request from courier, so I suppose it's purely their on "invention" to earn money while customer use service where size and dimensions are not indicated by courier.

Horrible experience. I feel like pulling my own hair shipping through them. I'd rather use EMS which is super reliable. My parcel has been over one month and it hasn't even been delivered yet. Noone knows what happened to it. Customer service in the USA where I shipped from gave me wrong tracking info which belong to Jersey Post. Customer service in the UK doesn't even bother to response my queries. I wonder if they're in a business to ship products or stealing products from people like us and selling it online.

After a month of being given the run around, parcel monkey have now admitted the courier they used have lost my parcel. Now trying to claim a refund on the product is another challenge. They thought they had me when I was unable to produce an original invoice, threatening to close the claim without it. Now I've produced the invoice they've replied ( in text messages because you can't speak to anyone) I have to wait 30 days for my claim to be "investigated" and they will be in touch when they know more. I've messaged numerous times asking them to explain their term of "investigate" and why I can't be issued a refund now I've done everything they've asked and my messages are being ignored.
Never use a company with no telephone number!

This is horrible service provider. They will take your money and lost your luggage. I booked an overseas courier and they conveniently misplaced it and then said we are not responsible.
DONT OPT FOR THIS. Pay extra to others instead

I sent a package abroad and it was meant to get there within 3-4 days, this is the service that was selected and paid for. The timeframe was even checked via live chat, it has been 9 days and my package is nowhere to be found. It has not been delivered neither can these monkeys tell me where the package is. Poor is an understatement!

Had an item collected on the 9th Feb, sat with the courier, with the " weve got it" message ever since. Trying to get Parcelmonkey to actually get me some information is useless, like all big companies, they appear not to give a f""". We have got your money, move on, we do not care.

Could believe how bad Parcrlmonkey in policing insurance claim.
Haf mind rejected evrnthough driver drop in front of customer.

Rejected because it was not packaged properly. Did packaged with polystyrene, never ever going to use these cowboys again. After 4 years using them, this is the end. Should zero star and not one!

This company is allowing their couriers to scam customers.
My parcel to the USA was sent via them and my measurments and weight which I checked three times to make sure they were correct, even allowing a bit extra for mistakes.
The parcel 27cm x27cm x20cm 2.7 kilo cost £37.78 which was about the usual price of the size parcel I send every year.
The courier state it was much larger by almost twice the size and gave me a surcharge of £51.59 making the total cost £89.37 which was considerably more than Royal Mail had assessed it...and they agreed with my weight and measurements.
Parcel Monkey have done nothing to help me despite several e mails from me.
Parcel Monkey have allowed one of their couriers to scam me with no recourse.
AVOID AT ALL COST.

NEVER USE THESE COWBOYS! I have no idea where to begin. Sent a pair of pro audio expensive speakers £350 i first checked they were not on the restricted list, it said they were permitted. 2 days later my customer has complained nothing arrived & tracking stated they were returned to southampton because restrcited item. 7 days on & not a single straight answer from PM just basic robot replies stating I HAD TO COLLECT MY ITEMS FROM SOUTHAMPTON or they will be disposed of, WHAT? This whole episode has cost me a fortune, lost my sale and caused huge amounts of stress. Customer service is useless they cannot even answer my question 8 days on as to why they decided they were restricted its like talking to a wall.

Beware stay clear of these fraudsters at all cost, the items I posted using parcel Monkey turned up totally destroyed, the buyer sent me multiple pictures of the contents and the box and it looked like they'd been thrown from the wagon onto the tarmac multiple times before getting dragged down the motorway to their final destination, and even though I'd payed for extra cover these clowns said I wasn't covered due to inadequate packaging, the contents were wrapped in multiple layers of bubble wrap and sealed in a sturdy well taped box, don't think any packaging would survive the onslaught parcel monkey provide.
To top it off customer services-complaints blank you once these Charlatans fob you off with their p.ss poor excuses,
Summary
TAKE YOUR CASH
DESTROY YOUR PROPERTY
BLANK YOU AND MOVE ON TO THE NEXT VICTIM.

This company lost 2 out of 4 parcels in less than 3 weeks and did not refund me. Their customer service is dreadful (the write to you like a robot would) and refused to help when I contested a return. An incredibly dodgy company.

They do not honor the insurance claims. Come up with all sort of excuses. The latest one, to qualify for insurance I have to have PayPal invoice dated not less than 6 months ago. How is invoice or even more the software the invoice was issued with is relevant? It is not. They will simply find what you don't have and make it a mandatory requirement. Very poor responses as well, literally to get any answer you need to leave a negative feedback somewhere. Don't use them, there are plenty of other alternatives online.

The package arrived 7 days later than the original estimate, provided no tracking information in the meantime, charged customs tax more than 10 times because of their mistake declaring the value of the parcel more than 10 times what I stated. Their customer support were very poor. Each response was made by a new person, often contradicting prior conversations. I will now have to pursue the issue legally. Not recommended at all.

Beware of using this service. They disclaim all responsibility after taking your money and blame the courier company. Our goods were not delivered and the courier company sent us an 'has been delivered' update. They did not even attempt to make delivery and were fraudulent. Parcelmonkey (who our contract is with) refused to be responsible and also made up different stories about what could have happened, without bothering to check. I have spent over 3 hours trying to contact the courier directly and trying to contact parcel monkey. They have not refunded me also for the delivery fees paid.

Paid for 48 hour delivery, our boxes arrived 3 days late. This we could cope with but when the boxes did arrive they were severely damaged. Whole sides were ripped off boxes and various items were smashed, broken and damaged. We packaged everything in line with the guidance and so we are obviously extremely disappointed with this service.

We took out insurance and this counts for nothing! They are refusing to give compensation for things NOT on the restricted items list. Absolute cowboys. They have broken so much of our stuff and I will have to replace it all myself.

On a couple of occasions PM have issued us with considerable extra charges after a parcel has already been paid for and sent. They claim it is because of weight discrepancies. Yet we send the same parcel with them using the same courier many times and the weights are always the same and accurate (in fact we always add a couple of 100 grams to be sure).

We will not use PM again because at best they're incompetent and at worst fraudulent.