Thanks to the team a Parcel Direct for all their help with my parcel. When it go stuck in customs, they were able to help get it cleared for me very quickly. Thanks again

Terrible experience on EVERY LEVEL. Disappointed I can't put 0 or negative star rating. Avoid, avoid, avoid.
The only thing they are good at is taking our money. Be prepared for your parcel to be lost or destroyed.

I booked 10 boxes for collection to be sent from Ireland to France and ended up only sending 9.

For starters I am still waiting for the refund for the last box. That was over a month ago.

On the collection day you are supposed to stay home from 8 to 5 and wait for the collection, they don't give you any further indication. I called in the morning to get information and was told they couldn't give me a time but for sure they wouldn't show up until after lunch time. If went out for 30 minutes at 12 and of course the man showed up during that time.

In addition to that he was literally one of the rudest men I've ever encountered (and I worked in the service industry for 10 years). In the end he came back the next day.

I tried to tell him that the website didn't allow me to chose the right town (in France you have one postcode for several towns) and he could not have cared less. He said he didn't have time to change all the boxes and moaned.

He took the boxes and literally THREW THEM into his van. These could be fragile/personal stuff in those boxes, they should clearly be a little bit careful instead of being so brutal.

I emailed straight away to tell Parcel Direct the exact address and they said you would pass it on. I also gave them my newly acquired phone number in France to phone me if needed.

No surprise, the boxes arrived in the area and the delivery driver didn't find the address. I didn't receive any calls.

After a few days I got an email asking for the exact delivery address because the driver was having trouble finding the house. Seriously? Talk about communication and professionalism.

They finally passed on the phone number and the delivery driver called me to organise a delivery time. He was actually fairly pleasant and showed up at the said time. Only he only had 7 boxes, meaning we were missing two. How the f**k does that happen? They were all sent at the same time!

Anyway. We took those boxes and opened them. Literally everything that could be broken has been broken, and even the things that I thought could't break have broken as well. I'm literally heartbroken.

The 8th box arrived on its own about 10 days after. It showed up in a different box than the one I sent, everything inside is broken as well and I had to throw out about 70% of the content of this box. Some packs that were into smaller boxes have been broken to pieces and the boxes are even missing. Clearly something happened there, my guess is the box broke because it was carried around so carelessly. A number of my things have disappeared.

Now he last box was due to be delivered a couple of days later - again, why? Late in the afternoon I wondered what happened and checked the parcel tracking - it was marked as delivered! We are in confinement so I was home all day. I called Parcel Direct to ask about my parcel and I was told it was sent by some "Cathy" which is not anywhere near my name.

My belongings were apparently sitting in a stranger's home and Parcel Direct has told me they would try to get back to me in the next 7-10 days. SERIOUSLY?

Luckily, the next day I received a call from a nearby store saying they had a box under my name. Interesting, so the driver just decided to drop off my things into a random store, without informing me. Seriously, what the hell?

I paid 350 euros for this and none of the things I sent can be used any longer. I expect a full refund.

I have been trying to contact Parcel Direct for nearly 10 days now and they are just completely ignoring me!

I can't believe such a lack of professionalism and care from a company that is supposed to ship parcels etc. This is absolutely shocking. Stay away, people.

Thanks to Michael and the team for all your help. My parcel was delayed in Customs in China, but they were on the phone to make sure it was all sorted quickly for me. Thanks so much!

Absolutely appalling!

Placed and paid for order on Sunday afternoon, received email confirmation and invoice with collection of parcel for 9am-5pm next day.

Next day came and went, I chased them.

Next day came and went, I chased them.

Next day came and went, I chased them... and on and on and on until finally 6 DAYS later on Saturday afternoon it was collected.

So much time time wasted chasing up what should have been a simple and transparent transaction. My mother spent days waiting for a courier to come and each day if she had to leave the house left these gifts sitting in the doorway 'in case' a driver might show up. A birthday gift arriving almost a week late instead of a nice surprise on time,

Excuse? Oh we are really busy, oh there are unprecedented times... guys we are 11 full months into this crap, if you don't have your $#*! together you will keep loosing business to those who do!

At no point did the driver or parcel direct contact myself or my mother who's number was given, yes I did receive prompt and polite replies from the customer service (which I am grateful for) but all in all I would NEVER recommend this company and will bring business elsewhere.

It's so nice to deal with real people at the end of the phone. They were so helpful with us moving home. Such a huge relief to find them. Thanks guys

Thanks you to all the guys at Parcel Direct, such a big help sending my parcels. Thank you again so much, it was a huge releif to find you and have all my stuff arive safe and sound

Fantastic site with great prices and loads of services. I sent a pallet to France with them for about half what I was quoted elsewhere. You just book online with free collection easy peasy

Great Company, Brilliant Service. So easy to use, just book online, sit back and wait for the courier to call and pick up your parcel and deliver it for you. Great stuff and very cheap www.parceldirect.ie, can't recommend them enough

Lost bronze statue going to USA (it happens!) and admitted it was due to their driver not scanning the parcel at pickup. Have had to engage a solicitor to try recover my 51 plus 20 insurance. Told my money was being returned to my card before Christmas and this after constantly been totally ignored with no engagement. Make up your own mind!

BEWARE!
Appalling service. They lost a box of mine with 1000 worth of contents (for which I paid extra to insure). They only subcontract from other companies, so you lose all protections these other companies (like FedEx etc) would normally give.

They lost the box December 2016, and here I am in May 2017 and this is still not resolved.

They made me fill in hours worth of paperwork, before eventually making an insulting offer of compensation that barely covered the fee they charged! The cheek they had to think I still ought to pay for a service I didn't receive!

I am only left with the option of taking them to small claims court so this is ongoing.

KEEP AWAY.

Very poor customer service - doesn't reply to customers emails. NO refund of cancelled order as promised - they took 355 Eur for nothing! Waiting for my money for over 3 months and they don't even have the dignity to answer my emails. NO cancellation policy on their website. This company is a joke!

Beware of this company as they are a scam, was suppose to broker a transaction as a third party for SB tickets. Took over $1600 of my money and nowhere to be found or responding to emails. This company is a scam!