Moira G.

Absolutely appalling!

Placed and paid for order on Sunday afternoon, received email confirmation and invoice with collection of parcel for 9am-5pm next day.

Next day came and went, I chased them.

Next day came and went, I chased them.

Next day came and went, I chased them... and on and on and on until finally 6 DAYS later on Saturday afternoon it was collected.

So much time time wasted chasing up what should have been a simple and transparent transaction. My mother spent days waiting for a courier to come and each day if she had to leave the house left these gifts sitting in the doorway 'in case' a driver might show up. A birthday gift arriving almost a week late instead of a nice surprise on time,

Excuse? Oh we are really busy, oh there are unprecedented times... guys we are 11 full months into this crap, if you don't have your $#*! together you will keep loosing business to those who do!

At no point did the driver or parcel direct contact myself or my mother who's number was given, yes I did receive prompt and polite replies from the customer service (which I am grateful for) but all in all I would NEVER recommend this company and will bring business elsewhere.