Monika V.

Absolute disaster. I was charged extra 106 euro weeks post delivery, stating my parcel was 10 times bigger when I payed for. Parcel direct using FedEx next day collection and instead of item being about an envelope size that weigh no more 1kg I was additionally charged for 74cm length item just under 17kg. What an idiot FedEx worker who can't measure basic item. Scammers that's the only thing I can say. If you try to resolve this issue parcel direct account team says we only dealing through emails, please send an email. They asked me for the picture of the item that was posted abroad. Are you crazy. Next time I make sure to take a selfie with it too.
I have one hope. Item was delivered to the hotel in Italy and signed by one of the staff members. Staff member would be able to confirm the size of the item.
Crazy I have to go through this do not get overcharged due to their own mistake