Asked them to correct my CV grammar wise. Did a good job.
They exceeded my expectations. Will be going back with my second book
Brilliant service, personal yet professional, meticulous
They took my online course from good to great! I am so pleased.
Very professional, editing service was more than I expected! I would highly recommend this service to anyone who has a lot of writing projects.
I expected style corrections, however the corrections they did are similar as Gramarly can do for less money... :(
Hi Sonia,
We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document. We always try our best to satisfy our clients and we are disappointed to know that you were not. Our service cannot be compared to a bot like Grammarly which blindly gives suggestion without any context all logic. Furthermore, Grammarly will never make the changes for you but simply offer suggestions. Tests after tests have shown that human based editing is far superior to a bot based. We would like you and our customers to know that we also use AI based bots to assist our human editors.
Nonetheless, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.
Thanks and Best Regards,
The PaperTrue Team
I found the customer service to be prompt and efficient. The editorial work was first class with excellent suggestions for improving my work.
Paper true helped me with my writing, and thanks to their services I now have a published paper in a high citation Journal
The editor's wording in my dissertation is so flowing, effective, and consistent. I also appreciate the fact that the editor gave me options.
After 7 years of work, and research I submitted my dissertation to Papertrue for editing. $1600 for roughly 300 pages. After a week or so, I received a corrupt document. After trying to work with them (they are responsive which the only reason I gave a 2 rating), we discovered that some text had been lost and much of my work had been lost. I paid an additional $150 bucks to have my local computer guy try and salvage my document but in the end, I had to go back to an older version. At this point, with my deadline quickly approaching I tried to continue working with them, but to no avail they were completely out of their element in terms of being able to offer me quality service. In the end, my department and chair refused to accept any further efforts by this service and feared opening any document by them would corrupt their system. By the time, I threw in the towel with their inability, I was passed my deadline and needed to hired a local editor which costs me an additional $7500.
$7000 tuition and $500 in new editor fees. Now, Papertrue did admit to their faults and offered me a 25 percent discount, but they never honored it. They use PayPal as a payment method so between the two companies I got screwed. PayPal assured me that I didn't need to do anything and that they would guarantee me satisfaction. As per both their policies. PayPal paid Papertrue and told me that I would need to pay them. In the end, $1600 on a service they were incapable of giving and I never used costs me $9250. Reading the reviews others have left, leaves me to believe they may do well in helping with simple matters. Perhaps a short documents or even a shorter academic paper. But I would not trust them to do any significant work, especially doctoral dissertation, masters thesis, or even a book someone has spent considerable time and investment on.
I truly made a significant effort to try to work things out with them because they answer quickly and do sound professional in the manner they approach helping you or solving a problem. But in the end, good customer service and salesmanship did not equate to quality or even useable work and it cost me much more than money! BEWARE!
Hello Dr. Rafael,
It is disappointing to know that you were not satisfied with your PaperTrue experience. Our support team did the utmost with trying to resolve all your file delivery problems and our editing team did its best to give you quality editing while following the instructions given by you and meeting the deadlines originally promised to you.
While we do our best to give you the highest quality of editing, we cannot control corruption of files at the customer's end. All the files in our possession are maintained using standard software and are securely saved on our servers. This, in fact, has been the only case where we have received complaints of file corruption, which leads us to believe that the problem was not at our end.
As for the quality of the edits made to your document, we have internally reviewed the work done by our editors and have assessed it to be in line with the requirements you shared with us. Our editors have made about 5600 changes to your document which is a significantly high number for a 54000-word document. Also, our team revised your documents 3 times after the first edit was delivered, each time with a new list of requirements.
We understand that you are unhappy with the service, but I would like to assure you that providing our customers with the best possible quality of work and service is the mantra that we live by in PaperTrue and is evident by the numerous genuine positive reviews our team has on many review platforms.
Thank you for taking the time to review us and we wish you the best of luck in all your endeavors.
Regards,
The PaperTrue Team
Thorough review. Extremely helpful in getting my manuscript in top form.
It was fast, convenient and very thorough editing service. I will definitely use this service again.
Efficient reliable on time value for money definitely use your services again
This is my third time using PaperTrue. Good customer service and finally found an editor that take good care of my essays.
It's very good proof reading for grammar and wording. It can be better if it can get more close to local language
Excellent service always on time good suggestions from the editors very reliable. I use it very often and I'm happy with it.
They are very fast and professional. I am really happy with their service and will definitely recommend to my friends and colleague.
Thank you for reviewing our service. We always try to provide the best experience to our customers and the feedback they provide helps us in making our service better. Please try our referral program and feel free to reach out to us if you have any concerns or questions and we would be happy to help. We look forward to serving you again.
Best Regards,
Team PaperTrue
Overview
PaperTrue has a rating of 4.1 stars from 349 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaperTrue most frequently mention high quality, constructive feedback and live chat. PaperTrue ranks 23rd among Academic Editing sites.
Combining human expertise with cutting-edge AI, PaperTrue offers a suite of comprehensive, top-notch language solutions, including AI-assisted editing, proofreading, and publishing services. We empower people by improving the quality of written content. Our vision is to become a global AI-powered writing and editing Software as a Service (SaaS) provider, dedicated to building products that delight customers.
We aim to make language services efficient and affordable and ensure everyone has access to first-rate writing, editing, and publishing support. Our premium products skillfully bring the best of technology alongside human knowledge and experience to the forefront.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Audrey,
We are sorry to learn that you are not satisfied with our service. This is surprising to see as this is not the first time you have ordered with us. We apologize for the inconvenience and would like to know more about what we can do to make our service better and provide you with the 100% satisfaction that we are known for in the future.
Best Regards,
Team PaperTrue