I am new to import/export data that Panjiva offers. After comparing their software to their competitors including Piers and Datamyne, I am happy with the choice we made to purchase Panjiva. Not only were they competitive with pricing, but their software offered so much more in terms of "available data". Their software is also quick with no lag time like their competition. Not only is the software great, but the training is incredible. If you are new to this material, it may take really great training to understand what it is you are looking at. With that said, Panjiva offers incredible supplemental training with an assigned trainer who is always there to help with any questions throughout your access period. Michael Guritz is incredible. He really made all this overwhelming data make sense and was very patient, polite, and thorough with his explanation. I must say with great software and Awesome customer support, this is the way to go for data software! Thanks Mike for making this experience smooth and easy! You really are doing a great job for Panjiva! I look forward to working with you for a long time to come! We are happy to be part of the Panjiva Family! Thank you!
Customer service sucks, nobody answer the phone, online chat helps nothing but tells you to send email to them, and when you do send email, nobody EVER replys!
They just take the money and disappears
The website is professionally designed and quite easy to use. The added filters provide the necessary sifting off unwanted data, enabling the user to narrow searching for the right kind of clients and also providing modules to save data in a favorite folder for later review.
The brilliant access of enabling export of the information, enables the user to save the filtered search to an excel database and enabling the sales team to follow up to contact client and offer (via email), call (via mobile or landline) and even visit clients (as physical address too is provided)
There is a downside though - since the program access is web based - it is slow - especially to process the criteria chosen... which could go upto over 20K records until extra filtering is used
The credit of points system, reduced as you click on a clients representative telephone number or email id - makes one vary of how to earn more credits when the points are used up... you cant buy more points - so you need to wait for the next month or probably upgrade...
The subscription plans are too costly and can only be justified if business materializes. To achieve this, a lot of hard work and effort is required to collect the data, call or email the clients and then follow up with offers, samples etc...
Some of the telephone numbers and email id may not be correct as the database is supported and updated by 3rd party (for USA D &B) - we need to contact them for further assistance &/or email Panjiva to contact D & B on our behalf
The basic subscription is limited to one user login & the surcharge for additional users is quite steep.
Data is completely false, they claim it's based on public records, in my case such records don't exist.
Nana, nearly all of our data originates with government agencies. If you want to email me directly — josh@panjiva.com — I'd be happy to look into your record specifically and share the data source.
Josh Green
CEO, Panjiva
Michael was extremely helpful and informative. He knows the service well and breaks it down easily for people who are new to it.
Very helpful thank you very much! Kristin has been very clear and quick in order to train me in the proper way.
Thanks again
Enrico sola
Panjiva offers a wealth of information in an easy to navigate format with plenty of options to customize.
Very helpful, informative team. Panjiva is a useful sales tool. The staff is knowledgable and helpful. I would definitely recommend this product.
It was great talking to Kristine she answered all my questions she was very professional. It was a pleasure dealing with her
Kristin was knowledgeable, informative and easy to understand.
She welcomed all questions.
A pleasure!
Michael has answered all my questions in a very knowledgable, friendly and helpful manner. Thank you
Helped me to get the right information to approach new customer. And much more...
Also very Useful
Such a useful tool, and the customer service is fantastic!
Overview
Panjiva's reputation is marked by a duality of strong customer service and significant privacy concerns. Many users appreciate the intuitive database and the helpfulness of customer support, praising the platform's utility for market analysis and supplier sourcing. However, a recurring theme is the dissatisfaction regarding the unauthorized publication of personal and proprietary information, leading to accusations of unethical practices. Additionally, some customers express frustration over refund policies and perceived lack of transparency. Overall, while Panjiva offers valuable tools and responsive service, its approach to data privacy remains a critical area for improvement.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ruyan, I hate that you had a bad experience! Shoot me an email. Josh(at)Panjiva.com. I can't find an account under your name, but I would like to dig into what happened with your account -- and make sure our process is tightened up. And, of course, we'll make sure you get a refund.
Josh Green
CEO, Panjiva