Panera Bread

Went to this establishment thinking I could have dinner with me and my two other companions we ordered food which came to the total of all rounded off $34 soup half soup and half sandwich with means you get like a couple spoonful of soup which was cold the cheese was horrible on the onion soup and my cheese sandwiches was about the size of the palm of my hand the smaller sandwiches I've ever seen it was just a half of it the Cheese look like they have been over cooking it it's just outright horrible service for your money stay home learn how to cook go somewhere else but never go there because you will never get your money's worth I don't care their food is not worth the money and I cook food my family owns restaurants there just horrible good luck but if you're smart you wouldn't spend any money here and waste your time. PS forgot to mention one of my son got home he threw up horribly wasn't sure what he ate but that's another clue not to go there bad service bad food not very clean as we would think as well

Panera service is getting worse and its always dirty. We were in the week before Christmas and the food was not as it normally is. Soup was watered down and luke warm and the new Chicken sandwich was cold. Normally we have no complaints on the food only the service and bad conditions of the floors tables and chairs. At our last visit there weren't many employees but normally there are several just standing around instead of cleaning tables, etc. I have never seen anyone cleaning a table and have never been there where I could find a clean table. I bring Clorox wipes knowing I'll have a dirty table to clean. You charge enough for your menu items for customers to expect a clean environment to eat at.
You have some really good food options, but I no longer enjoy eating there due the lack of cleaning. We choose not to purchase gift cards this year for those reasons. You would think COVID would have taught businesses something.
The cleanliness issue you is not only at this location. It seems to be the same at all the others we been at.

Panera Bread has an *amazing* sourdough bread, when it's made right, and WHEN you can get someone at a store to sell it to you.

I stopped into the Rosenberg, Texas Panera Bread yesterday afternoon to try and buy my very own Superior Sourdough loaf.

I could see my prize sitting there on the bread shelf when I walked in.

I walked (as if in a dream) by the only service attendant in the place busy talking to someone at a table.

I walked to the counter.

Ummmm...

This is where everything came *crashing* down.

So. I stood there. Then I stood there a little longer. Then I looked over at the service attendant busily gabbing with the person at the table, COMPLETELY ignoring a customer trying to place an order at their restaurant.

No response there.

Then I left. For good.

I've been to the Rosenberg, Texas Panera Bread once or twice before. Yep. The last two times I went the service has been awful to nonexistent, like it was yesterday.

So I left and went over to Kroger to buy my second favorite bread, a *delicious* Rosemary Olive Oil bread that only Kroger makes.

I'll never be back to that Panera Bread, and I hope lots of other good folks avoid the place too.
I just don't understand how they can completely *ignore* MONEY walking in the door and stay in business too long. Panera just doesn't deserve to be in business at that location imho.

My guess?

I give them six months. Hopefully they won't be there sooner than that.

I've said before that I would not go back into a panera. But I get dragged back in. This time I ordered a cup of turkey chili $7.59 for a cup of chili and a cup of hot tea. The chili was barely lukewarm and tasted like it's been scraped off the bottom of a pan that been cooking all day and the tea was not the least bit warm. I took the cup of tea back and asked the girl to get me some hot water from behind the counter she did but even that wasn't hot. Then when I tried my chili it was not hot at all. I took it back and asked them to heat it up they told me to heat it up in the microwave under the coffee counter. So apparently, when you're at Panera you have to wait on yourself clean up after yourself and cook it yourself but yet they still think that they should get a tip. And no one apologizes no one really cares. They're all standing around behind the counter with nothing to do when they could be cleaning the slop off the walls to make an attempt to clean the floor or wipe the the tables. I just kept telling myself to shoot, I could have gone to Chick-fil-A had a hot sandwich and if there was something wrong with it they would have apologized and made it right. That never happens at panera. Order number 488-061 at the 3895 Medina road, Akron Ohio store

The food is ok but the prices have gotten crazy high! A drink $3.49! Sorry Panera I won't be back, ever

The girl at the window was very rude no hello, thank you, nothing. I had to ask twice for my receipt.

I ordered a large salad for a big party and paid in full not only for the salad but also for delivery. We tipped 20%. The time for the delivery came and went, so we tried calling the restaurant repeatedly. They never picked up and actually hung up on us after about 20 rings each time. Eventually, we received an email saying, "Bummer. We received your cancellation…". We DID NOT CANCEL. Since we could not get the local store to answer the phone, we called corporate. A representative named Trent answered and in the most smiley voice ever informed me they cancelled because of insufficient staff. I understand staffing problems but why not let me know in enough time to make other plans? Why not send an email claiming responsibility instead of blaming me? Why not TEXT? My suggestions were met with a smiley voiced "Great IDEA! I'll pass that on to management." No apology, no attempt to make things right. Next time, I'll pass on ordering from Panera. I ran to the local grocery store and bought salad makings for half the price. TERRIBLE CUSTOMER SERVICE. NO GENUINE CONCERN FOR CUSTOMER EXPERIENCE. No concern for terrible restaurant performance.

Expensive, presentation zero, salty and using plastic plates. Not forgetting the quantity is too small for the price charged.

WE ORDERED FOOD FOR 6 PEOPLE IN OUR OFFICE. FIRST OFF LETS JUST START OFF BY SAYING THERE WAS NO LABELING ON FOOD( HAD TO GO THROUGH AND FIND). THE SALAD(NO WONTON STRIPS) AND SANDWHICH( HORSERADISH ON THE SIDE) I ORDERED WAS DONE ALL WRONG... YOU COULD TELL THAT THEY WARMED THE SANDWHICH UP IN THE WHATEVER WARMING DEVICE BECAUSE THE CHESSE I PEELED OFF THE SIDE AND TOP OF BREAD. THEY GIVE YOU A SQUIRT OF DRESSING FOR YOUR SALAD. THE FOOD WAS HORRIBLE!

The Tomato Soup at Panera was one of my favorites haven't had it in a long time had it the other night it was horrible so sad I miss the yummy creamy tomato soup they used to have

Second time waiting over 30 mins for one single item. Had to get a refund and took my entire lunch break so i havent eaten for the entire day.

THEY FORGOT MY $#*!ING TOMATO SOUP. I AM GOING TO $#*!ING KMYS. THAT SOUP WAS FOR MY GRANDMA. THAT WAS HER DYING. $#*!ING. WISH. YOU HAD ONE MOTHER $#*!ING JOB. WHAT IS WRONG WITH YOU? HER LAST MEAL WAS THAT SOUP. SHES $#*!ING DEAD NOW. YOU MISSED YOUR CHANCE. I AM GOING TO EGG THAT $#*!ING PANARA LIKE ITS MY $#*!ING REASON FOR LIFE AND THEN IM GOING TO HANG MYSELF ON A TREE IN FROUT OF YOUR STORE SO WHEN PEOPLE DRIVE BY THEY KNOW YOU FORGOT MY DYING GRANDMAS SOUP.

Just had the Chef's Signature Chicken Sandwich, not the spicy one. It was dry, tasteless and expensive.
Pure ugh.