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Panera Bread
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panerabread.com
Washington
3 reviews
23 helpful votes
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Best ever
December 13, 2020

K so I ordered the Chipotle Chicken & Bacon flatbread pizza the other day
OMG was the best ever!
Was HuGE enough for 2 people ( yes I ended up sharing)
The flavor was spot on
I cant wait to go buy again
I dont do chipotle as it's usually to spicey, but this is perfect blend of spices

Date of experience: December 12, 2020
Tennessee
1 review
2 helpful votes
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After not eating at Panera bread for a few years, I thought I give it another try. Big mistake :( The Brentwood TN ******* location could use some improvement.

Date of experience: May 17, 2017
Texas
1 review
0 helpful votes
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The amarillo location is in dire need of help. EYM owns it and they not only refuse to pay their employees and contractors, but they block them after they reach out via email and social media.

Date of experience: July 6, 2023
California
1 review
0 helpful votes
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I never would have eat there if I new a chicken sandwich and coffee would be almost $19. I do love the coffee but will never eat there again with those kind of prices.

Date of experience: July 27, 2023
Maine
1 review
0 helpful votes
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I have ordered the Southwest Cesar Salad Many times... They always forget something... avocado, tortilla strips, grated cheese...?

Date of experience: March 16, 2024
Texas
1 review
0 helpful votes
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Very disappointed
April 17, 2022

We ordered u pick 2. Our turkey sandwiches barely had any meat on them. It was all bread and tomatoes. For the price they charge I expected more than 2oz of turkey on my sandwich. NEVER COMING BACK.

Date of experience: April 17, 2022
Florida
1 review
0 helpful votes
Follow Cammie L.
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We have been regular customers at Panera for years! One of our favorites has always been the Green Goddess Cobb Salad. We went today after a year and a half ( because of Covid) and were excited to be back and enjoy our salad and fresh bread. We went to the one on Daniels road, here in Ft. Myers, Florida. We always sit on the outdoor patio. Upon getting our table we noticed none of the fans were going. I went inside to see if they could turn them on, only to be told by the manager that they haven't been working for over a year! When I asked why they hadn't been fixed, her reply was " I Don't Know". Not the least apologetic or I will see what I can do.
We then ordered the Cobb salad ( green goddess). They gave me a pager. I sat it in the middle of the table as we always have, at which time the servers would bring our food out. Well today it flashed, I took it
Inside and asked why it was flashing.& was told we needed to go and get our order. I said oh they don't bring it to you anymore? And she said no, because of Covid. Well it seems like it would've safer for the server to bring it outside so all the customers aren't running inside. Upon getting my salad, I noticed that they now put tomatoes on it. I asked for extra dressing & put t it on and mixed my salad. The tomatoes did not compliment this salad at all. So I picked them out. The dressing tasted very different, diluted with something. And the bread was old, not fresh at all. We were VERY disappointed and will not be returning. They have lost our family of customers!

Date of experience: May 17, 2021
South Carolina
1 review
0 helpful votes
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Cancelled sip club and They changed my card.
They would not refund me but would give a credit for future purchases. Then man of the phone would not connect me to someone in the position to refund me.

Date of experience: June 21, 2023
Texas
1 review
1 helpful vote
Follow C T.
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Not worth the price
February 16, 2024

My last two visits to Panera will probably be my last ones. On one occasion the bacon on my sandwich was undercooked. The most recent visit my soup was tepid.

Date of experience: February 16, 2024
New York
1 review
0 helpful votes
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I ordered the Sierra Turkey Sandwich and the sandwich was good. My problem was is it worth $11.39. No it is a $7.00 sandwich anywhere. I can not recommend Panera at the prices charged.

Date of experience: April 21, 2023
Indiana
1 review
1 helpful vote
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Amazing
April 30, 2022

I love Panera Bread. The croissants and the bread are sweet. The macaroni is delicious. When I go to Panera I get the soup, but at times, it is awful! Thank you Panera!

Date of experience: April 29, 2022
New Jersey
1 review
0 helpful votes
Follow R N.
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The customer was at the line without a mask and the staff didn't say anything to to him. Unfortunately I see why COVID-19 keeps on taking lifes and many people do not care.

Date of experience: March 31, 2021
Washington
1 review
0 helpful votes
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We've always loved and craved the Asiago Bagels, but last two purchases of half dozen each were a total disappointment, there was only a slight hint of Asiago cheese baked on them.

Date of experience: August 4, 2023
Missouri
1 review
0 helpful votes
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This store has filthy, stupid and dumb staff! I ordered a tomato soup with bread bowl and got NO bread bowl NO silverware but only got cheese and broccoli soup AND I'M ALLERGIC TO DAIRY PRODUCTS! I had to repeat myself 3 TIMES and it was STILL WRONG! SMDH

Date of experience: April 10, 2022
Massachusetts
1 review
0 helpful votes
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Where's the chicken?
September 3, 2022

I spent 10.00 on a nappa chicken salad sandwich. With no chicken on it. Nothing but bulky bread lettuce and a tomato. The quality has changed and not for the better. Very disappointing

Date of experience: September 3, 2022
Texas
1 review
0 helpful votes
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Togo orders stink
January 31, 2023

We got a togo order from Baytown store & chicken salad sandwich was maybe a table spoon look like dry chicken and dry bread & 5 lbd lettuce. None bread was grilled. Never go there again.

Date of experience: January 31, 2023
Massachusetts
1 review
0 helpful votes
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DO not get their subscription. They did refund my card after I canceled for four months. They are awful with accepting their error. I Will NEVER go to any store of Panera Bread. NEVER!

Date of experience: May 18, 2021
Maine
1 review
0 helpful votes
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We were at the Topsham location on Sunday, November 13 and were disappointed with our meals. I had a sausage and pepperoni flatbread pizza which was served only slightly warm, generally did not taste very good and had very poorly distributed ingredients; a couple slices didn't have any pepperoni at all, and in some places there were very large chunks of sausage (almost golf ball sized) while other places had no sausage at all.There were 5 pizza options, none of which had the option to add vegetables (well grape tomatoes could be added to a couple of the pizzas, but not to the one I ordered). My wife had the Baja Bowl. The promo photos show a large, full bowl; her's probably had no more than 1.5 cups of food, not very much for $11, and the traste was "meh" in her words. My daughter liked her very small bowl of broccoli cheddar soup, but the bread was so tough that she could not actually tear a piece off to dip in the soup; she had to stick the end of the bread in the soup for a few moments to soften it up even to take a bite. My father-in-laws sandwich (not sure which one) was (shrug) "fine, I guess".

Overall, very disappointing.

Date of experience: November 14, 2022
Ohio
2 reviews
0 helpful votes
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The baguette is so m7xh better than the roll you now serve. A little disappointed that portions get smaller, prices have been raised, and now the baguette? Bummer!

Date of experience: July 1, 2023
Connecticut
1 review
0 helpful votes
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Always out of food at dinnertime in Wethersfield CT. Absolutely horrible now. There should be no excuse for running out of food at a mealtime. Done with Panera.

Date of experience: November 23, 2021

Overview

Panera Bread has a rating of 1.4 stars from 482 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Panera Bread most frequently mention customer service, chicken sandwich and grilled cheese. Panera Bread ranks 323rd among Restaurants sites.

service
213
value
223
shipping
51
returns
61
quality
202
+104