Panera Bread

Left item out of bag. There were only 3 small easy things to put in, and that short list was printed on a receipt and stapled to that same bag. Pathetic. North Dale Mabry. Morons.

Canfield panera is terrible.!
Ice cood mac and cheese. Grilled cheese that is not grilled at all... paid fir additionak tyoes of cheeses... you got it... none of them on the sandwich... when speaking with the store rather than asdressing the issue she tried to tell me my 530 order pick up was made at 342. They that was an acceoable reason fir the issues abf really funy since ny tume stamo on my confirmation email is 510. So 30.94 for junk... never again l... i i write this review i have been in the hold queue at corporate fir in excess of 15 minutes...

My first reviews of my last two visits to Panera -: I picked up some chicken noodle soup yesterday and it was WAY too SALTY - hard to enjoy - and I love chicken soup- portion size small for the price —Earlier in the month I tried their Chicken sandwich-Bun was good but chicken was drown out with taste of teriyaki sauce that possible it's marinated in - Also High salt taste- and the crackers were also salty - real parmisian cheese would have tasted better Way over priced with completions like Chick Fil A - won't waste my money again - I'll stick to Fuji apple salad-

I'm waiting on my food at the Panera in York Pa on Carlisle rd. There is 4 soups with bread on the counter. Lady came in to clear up the problem. So I over hear the staff ask Erin the shift manager to put it back in the pot. I then walk up and say I don't want any of that food in my order. It's been sitting there for over three minutes.
I then continued to talk to my son. Erin ask what am I saying. I explain to her I talking to my son she ask again what did I say. I then explain that the food that sat on the count should be thrown away, Erin began to get smart with me then tell her what she is doing is wrong. Word for word with the customer not okay. The conversation was done and she continued to argue with me. I then began to walk out the store, then she say I need you to leave, coming from around the counter. She tried to take me order out of my hand. I tell her she wrong for following me. She follows me outside and say she will call the cops. I tell her to go ahead. She still walking behind me to my car. She on her phone and and says to dispatch I threatened her. No! I did not! Don't say that. I then pull off cause I'm already late for work.
One hour later here come police at my job banding me from all Panera stores. Are you serious Erin

Panera bread started off great for me. They had their Tortellini Alfredo pasta, which was one of my absolute favorites and one of my favorite cookies. I was in the honeymoon phase at this point, I couldn't see how anything could be wrong (maybe the prices were a little too high in my opinion, but that did not stop me due to how much I fancied their pasta). This slowly started going South, and I am not talking about geographically. It started when I was making my regular order, a Tortellini Alfredo with a Pepsi on the side, then the words "we no longer sell this item" came out of the cash register's mouth. What? I took a good thirty second to comprehend what just happened, my jaw and eyes wide open. Ever since that day, it has been immense disappointment each time I visit Panera, but I keep coming back in hopes that the next visit will be better than the last. Not only did they get rid of my beloved tortellini a year back, but now they no longer have the regular Mac and Cheese... only Broccoli Mac and Cheese. Who in the world eats THAT? Anyways, the service is mediocre for the price and the menu just keeps getting worse. Consider this as my official break-up letter. I'm sorry Panera, but we are through.

I went on my birthday so I could get my free pastry, I stepped up to the terminal and selected a coffee and a pick two, (cup of soup and a half sandwiched with chips) for lunch. As the screen populated I selected my soup (wild rice soup) and a chicken sandwich with chips. I sat down at a table I began to eat my meal, as I was eating it I realized something was wrong. First I thought I made a mistake, when I went over my receipt I had not. I was also dismayed that I was charged $20 for a pick two and a cup of coffee. When talked to the manager about it I was told it was my fault. The pick two on the board are different than the pick two on the terminal. It seems that the soups and sandwiches have different pricing. What was insulting was I didn't get what I ordered, instead of wild rice, I got noodle soup instead of chips I got a roll. So much for their 100% guarantee. This reminded me why I stopped going to Panera a long time ago. They have not changed, they are way over priced, they will bait and switch, and they treat elderly customers like we are stupid. The Panera in question is on Bell Ave. In Surprise Az/

Online order was 30 minutes earlier than ordered. Soup was good after warming it up. Ordered chicken salad sandwich which was mostly grapes and almonds with very little chicken.

Got 2 new pepperoni baguettes for 24 bucks was a loaf of bread had 1 thin layer of pepperoni and a few sporadic chunks of mozzarella Panera Bread you should be ashamed

Tulsa, OK, South Memorial Drive location: What has happened to Panera Bread? Quality has gradually been declining over the past year, not only on the one we just visited in Tulsa, but also locations in OKC as well. (These may be franchises, don't know, makes no difference.)
Today, Thursday, September 10,2020, order a bowl of Chicken Soup. It came out half full, mostly broth, very little chicken, a couple of noodles, a vegetable or two. Absolutely, not the quality or the quantity that Panera prided itself in delivering.
Over the past year, the two locations we visit in OKC (Edmond and north OKC on Memorial) have also seemed to decline in quality and quantity.
Service by the personnel at all locations has always been good and hopefully that will continue, but due to the declining quality of food being served, it is difficult to go back. May try it again in a few months, but not any time soon. We used to be regulars, at least twice a week at OKC Paneras, but can not see that continuing. Hopefully, Panera management(s) will make a correction on this.
I can be reached for comment. Today's experience in Tulsa was dine-in, order number *******, Cafe # *******, 11:48:42 AM, Customer/Pager # 38.

I ordered online for delivery, and when the order arrived it was incomplete. Driver said that is what Panera provided. So I called store several times during the slow time before anyone even bothered to answer the phone. Rude manager blamed it on the driver and refused to make it right. So I called Door Dash, who attempted to reach Panera, but no one answered. So Panera blames Door Dash, and Door Dash blames Panera. Neither Panera corporate nor Door Dash corporate empowers their corporate employees to make this right. So, as the customer, I get the run around and I am out the cost of my missing order, taxes, delivery fee and tip. But the run around ends with me ending shopping again at Panera. Food is overpriced. Manager wasn't interested in even providing customer service. Customer service is worse than the overpriced food. Corporate is a joke, offering empty apologizes but doing nothing. So Panera, keep the gift you received today from me but in the long run it will cost you business.

I stopped at Panera BREAD for a soup with my 81 year old mother. We usually enjoy getting a bowl of soup for lunch after running errands together. My mom has trouble chewing the harder crusts, like on the French baguette, so we usually ask for two pieces of white bread instead. It usually puts a smile on her face. On this day, the clerk at the drive-thru of the Panera on sawmill road, said my mother could not exchange the baguette for a piece of bread. She said you can have apples but you cannot exchange a hard crested baguette for a piece of white bread at Panera Bread. I was so upset we just left without lunch. I cannot believe you are telling me, I cannot get a piece of white bread at Panera Bread. Yes I seriously said it you cannot get a piece of white bread with your soup at Panera Bread. I wrote an email to Panera bread's customer service but did not hear a thing from them no explanation no apologies no kiss my a$$. Nothing. I realize some people might want crazy elaborate exchanges for items that Panera Bread sells together but for Panera Bread to deny my mom a piece of bread with her soup just absolutely blows my mind.