My order was fulfilled and shipped to the states quickly! Everything was just as I ordered and packed well. Thank you! I will definitely place an order with Panda Hall again!
Been buying from PandaHall for years! Panda hall is my go-to wholesaler for all my items in my store great prices hey great customer service you can't beat working with them!
We did several orders with panda hall in the past which did not have a problem so we did not have to contact customer service. This last order was over $2000 and we received dyed rose quartz beads when the listing said natural.
We have been working with beads for over 20 years so I know when things are dyed and I even took the time and showed them the picture experiment where the pink dye came out of the stones because they did not believe me. Even after the picture proof, panda hall denied their mistake and said that the stones were just heated. Pink dye does not come out of heated stones.
I don't know why they are trying to cover it up because they usually just state upfront if something is dyed or not dyed. If I'm paying for natural stones I'm not paying for dye.
If you make a mistake that is fine, just admit it and refund the customer. But after several emails, The customer support still denies it and wants us to ship back the items all the way to China on our own dime. This transaction was a huge hassle and not worth the time.
We will stick with our trusted vendors locally. They cost more but it's worth not dealing with this headache from a company that does not value customers.
Very disappointed in Pandahall customer service.
Great products, very comprehensive range and good prices. Prompt and efficient customer service. I highly recommend them.
I love Pandahall, it's actually addictive! I like that they often have sales on the items that I need. Good prices and great quality stuff too! I totally recommend it!
MAKE AN ORDER BEGINNING DECEMBER 2016... NEVER RECEIVED! WRITE TON OF EMAILS TO GET MY ORDER RESEND... THEY WANT ME TO USE THE DHL, FEDEX, UPS $#*!... REALLY KEEP AWAY FROM THEM! BEWARE! WORST CUSTOMER SERVICE ON EARTH!
I love all the beading supplies from this site, everything is very good quality, love the 18k gold plated, and a plus they do have awesome prices. Fast shipping and good customer service.
They have amazing customer service and their products have great quality. I always shop at PandaHall for my small business and this is the best website for that.
I have been buying from Pandahall for many years, I am very happy with service and in general quality of products.
I will continue to purchase from them for the foreseeable future.
I have ordered many times from this website. The products never fail to impress. I keep going back to this website as its reliable and cheap.
I have made several orders, high quality, I love all the items that I received, 100% recommended. Excellent price and excellent customer service. This company is the best of the best.
I was looking for elastic in quantity and found just what I wanted on their site. The quality is good, the price was right and shipping was spot on. Everything was double-wrapped.
I have ordered from Pandahall several times and have found their products to be an Awesome Value. I have ordered beads, obsidian, onyx, and other materials
Brilliant products at great prices, fast delivery even though I'm in the UK. Highly recommended as I have not been disappointed with any of my orders to date.
The perfect online jewellery making supply store.
Pandahall.com is an online jewellery making supply store with the maximum variety of beads and button that I have come across to make jewellery. I have been using products from their website for almost a year now and can vouch for the quality of their products. My clients have given my jewellery pieces great reviews especially praising their quality and sturdiness. This appreciation is because of Pandahall.com. Their offers on bulk orders and other sales also prove to be quite profitable for people like us who are in the jewellery making business. I have never faced any problem with the order in terms of delivery or quality till date. But in case I have any query I try and reach their customer services who have always proven to be prompt and friendly in offering their advice. I have been treat with nothing but care and respect which has made me feel like valued customer.
For these reasons I always recommend to give their site a go and see for yourself how great they really are.
I was worried buying from overseas but pandahall ended my fears great service, price and quality
Sent over quickly and never an issue with my orders
Thank you so much and I will be buying more
I strongly recommend to ask before place your qty especially it states Ready in 8 days not 3 days. One of the beads I insisted to purchase was not available at all but the listing was not taken down for many months - must comes from their operational issue. They called me from China if I want to purchase alternative. As well as other site Milky Way Jewellery wrote me every other day if I would find something from them instead with a big discount. Two weeks of back and forwarding emails they asked to offer a refund but I chose an alternative beads. This website seems to represents many different factory supplier in China which might resulted in the mixed review here. However I still get a lot of use out of their business thinking of the price of these in Japan where most supplier sells made in China findings for 4 times more unless stated as made in Japan 10 times more the price with higher quality. I am a business crafter and use both depends on my client who expect quality or lower price.
PandaHall is a great supplier of beading supplies. I use the cord and clasps to make hand-tied keychains. The products are inexpensive and of good quality. The shipping is very fast.
Ordered for the first time and received my order in the US in 13 days! Great pricing, great quality. Will definitely order from again. Thank you PandaHall!
I buy from pandahall many times the last 5 years. I am very excited and satisfied with the quality of their products and I will definitely keep buying from them.
Answer: Nope plastic just like their rice!
Answer: Yes. Have had no problems in many purchases. I live in USA
Answer: I always get my orders delivered right to my door.
Answer: They carry the SHEGRACE line of Sterling, but I have purchased both stainless and Sterling chain from PandaHall and continue to do so.
Answer: There was a spot to contact us at the bottom of their webpage. They answered me within 24hrs.
Answer: Yes is real, you have to read in description the material
Answer: I have ordered many natural unheated and undyed gemstone tumbles and faceted from PandaHall. You must use the filters on the left sidebar to narrow the search.
Answer: I was just looking for charms and the gold plated items say that they are plated. Because of this I don't think they are trying to pass off something that is plated as gold filled. I was wondering whether or not to trust them also but I am going to buy some 925 silver charms from them. I will update this if they turn out to be fake.
PandaHall has a rating of 3.8 stars from 333 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PandaHall most frequently mention customer service, good quality and great prices. PandaHall ranks 2nd among Beads sites.