Pakible

Love my new boxes from pakible - If you need great boxes for your swag, then give them a shout.

Check my Twitter post: https://twitter.com/eddeaux/status/**************

We at BikerBabeBling.com placed an order for 50 boxes early on and although we had to wait quite a bit longer than was was initally promised,
The product that we received was worth the wait. We figured that the extra time was probably due to overwhelming response
So we were inclined to wait for a bit so we could judge on the actual product. The design staff was friendly and we received
The proof of our box fairly quickly. I wasn't sure what to expect quality wise
But we were blown away by what we recieved. When assembled the boxes are extremely robust. Flaps fold together perfectly,
Top closes tightly, printing was crisp, etc. Our customers end up keeping these boxes to use to store other stuff. There's
Just something really cool about seeing your own branded box! If you haven't tried them yet I'd say go for it and if you
Had a bad experience the first time give them another chance to earn your business. I know we'll be reordering and I fully
Expect that they've got any early teething problems sorted out by now.

Like my other reviewers, my experience with Pakible was very disappointing. When I placed my order for 10 boxes, I was very excited and anxious to see my designs come to life. My credit card was immediately charged for the order and I was told to wait for a follow-up email with a proof of my purchase. That is where things went downhill. Communication from Packable was little to nonexistent. It took them over a week alone to send me a digital proof of my order. Despite having my email address, my approval and my money, it took OVER A MONTH to PREPARE for printing. Throughout that time, I constantly sought out customer service or help. I emphasized the time-sensitivity of my order, yet Pakible continued to reassure me that I would get my order on time. Five days before my deadline, I received an email from the company saying my order was "preparing to print" and it would be shipped by the end of the next week. I was devastated. I understand that custom orders take time but I was basically strung along and cheated out of my money since the very first email. I frantically reached out to customer service, to convey my disappointment, but again, no response. Left out of options, I emailed the company CEO with my complaint, asking for a refund (if the product was "preparing" to print, why not just cancel the order and save us all time and supplies?). His response was incredibly rude. I was basically scolded for my request. I was told I "should have known" that my order would take time. I was told "we can't just reuse your custom print for another customer" and that my refund was basically impossible.

I am so upset with my experience and service from Pakible.

Oh, and I still don't have my order.

You won't get this information anywhere else because the company deletes Facebook posts. I posted on the page several times and my comments were deleted. I'm here to tell you stay far away if you're considering purchasing with Pakible!

I completed due diligence before I ordered from Pakible and apparently their customers include Reddit and Samsung. Average orders are anywhere between 100-1,000,000 units so I was reluctant to order since I was interested in the "Launch Box" promotion which is 10 units. However, I was sold due to the price.

Unfortunately, my intuition was right. After I ordered the staff at Pakible was very inattentive and ununresponsive. I did not feel like a valued customer and I'm sure I was not considering the context of the few emails I received. It appeared to me that priority was given by the volume because Facebook had mixed feedback. Mostly customers were very disappointed at the service including myself.

I placed my order and the status was never updated. There's really no point to the status update page because it was never attended. It seemed that if I did not force the team to work they did not. It took nearly 2 weeks to receive a proof. It was unacceptable because they advertise packaging retrieval in 10 days.

I complained and followed up every few days and the best solution I was given was a refund. Wow! It was a slap in the face because they obviously didn't care for my patronage. Week 3, I asked the designer I was connected with if the packaging would be complete in a week and he informed me it's not possible, so I agreed to a refund.

The entire experience was unorganized and terrible. I was changed sales tax and it was not rerefunded, I rarely received replies, my proof displayed their brand on it (the company puts 'Made by Pakible' on your boxes), and the staff exhibited little effort. It was disappointing but I found a company that does mockups and any volume the customer desires. Keep looking for competitors, they can be found.