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Pakible
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pakible.com
Texas
1 review
2 helpful votes
Follow Andi L.
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Total Scam!
April 27, 2015

My order was promised to me March 20th we are now rolling into May. Lie after Lie after Lie and I'm out over $100 for boxes that never arrived. Avoid this place!

Date of experience: April 27, 2015
Chase O. Pakible Rep
over a year old

Hi Andi,

I can definitely understand your frustration, and I'm truly sorry that we didn't provide a better experience for you. It concerns me to hear that you didn't receive your boxes, that is certainly unacceptable.

Please send me an email (cortega@pakible.com) with your order #, and I'll make sure this gets taken care of for you right away.

Over the past few months, we’ve made significant improvements to address some of our early shortcomings. We've invested heavily into growing our team, shortening our turn-around times, and providing a much better level of customer service and support.

Let’s touch base over email so I can assist further. Thank you Andi!

Alabama
1 review
4 helpful votes
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Nick worked with me from proof to delivery to make sure everything was taken care of... Great service with reasonable prices. Will be ordering all of our boxes from these guys..

Date of experience: July 20, 2015
Kansas
1 review
4 helpful votes
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Love my new boxes from pakible - If you need great boxes for your swag, then give them a shout.

Check my Twitter post: https://twitter.com/eddeaux/status/**************

Date of experience: July 20, 2015
New York
1 review
2 helpful votes
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Correction
February 2, 2016

While reviewing my previous review of pakible.com I realized I said the website isn't easy to use. However, that is not the case. I meant to say the website is amazingly easy to use.

Date of experience: February 2, 2016
Oklahoma
1 review
2 helpful votes
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Good from the start
July 22, 2015

We at BikerBabeBling.com placed an order for 50 boxes early on and although we had to wait quite a bit longer than was was initally promised,
The product that we received was worth the wait. We figured that the extra time was probably due to overwhelming response
So we were inclined to wait for a bit so we could judge on the actual product. The design staff was friendly and we received
The proof of our box fairly quickly. I wasn't sure what to expect quality wise
But we were blown away by what we recieved. When assembled the boxes are extremely robust. Flaps fold together perfectly,
Top closes tightly, printing was crisp, etc. Our customers end up keeping these boxes to use to store other stuff. There's
Just something really cool about seeing your own branded box! If you haven't tried them yet I'd say go for it and if you
Had a bad experience the first time give them another chance to earn your business. I know we'll be reordering and I fully
Expect that they've got any early teething problems sorted out by now.

Date of experience: July 22, 2015
New York
1 review
2 helpful votes
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They are fantastic. Color, easy to assemble, design. Amazing quality, great price it is the same as you buy it at USPS,

Date of experience: February 2, 2016
Illinois
1 review
3 helpful votes
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Very compelling idea. Very disappointing execution. Terrible communication. Bait and switch pricing. Total lack of 'customer first' mentality.

Date of experience: January 10, 2016
Georgia
1 review
1 helpful vote
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I love this company! They're very professional and helpful in creating your company shipping needs.

Date of experience: February 9, 2016
North Dakota
1 review
1 helpful vote
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Recommended by a friend and they didn't disappoint. I've recommended them to others since.

Date of experience: February 3, 2016
Florida
1 review
3 helpful votes
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Disappointment
April 27, 2015

Like my other reviewers, my experience with Pakible was very disappointing. When I placed my order for 10 boxes, I was very excited and anxious to see my designs come to life. My credit card was immediately charged for the order and I was told to wait for a follow-up email with a proof of my purchase. That is where things went downhill. Communication from Packable was little to nonexistent. It took them over a week alone to send me a digital proof of my order. Despite having my email address, my approval and my money, it took OVER A MONTH to PREPARE for printing. Throughout that time, I constantly sought out customer service or help. I emphasized the time-sensitivity of my order, yet Pakible continued to reassure me that I would get my order on time. Five days before my deadline, I received an email from the company saying my order was "preparing to print" and it would be shipped by the end of the next week. I was devastated. I understand that custom orders take time but I was basically strung along and cheated out of my money since the very first email. I frantically reached out to customer service, to convey my disappointment, but again, no response. Left out of options, I emailed the company CEO with my complaint, asking for a refund (if the product was "preparing" to print, why not just cancel the order and save us all time and supplies?). His response was incredibly rude. I was basically scolded for my request. I was told I "should have known" that my order would take time. I was told "we can't just reuse your custom print for another customer" and that my refund was basically impossible.

I am so upset with my experience and service from Pakible.

Oh, and I still don't have my order.

Date of experience: April 27, 2015
Washington
1 review
2 helpful votes
Follow Chloe C.
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You won't get this information anywhere else because the company deletes Facebook posts. I posted on the page several times and my comments were deleted. I'm here to tell you stay far away if you're considering purchasing with Pakible!

I completed due diligence before I ordered from Pakible and apparently their customers include Reddit and Samsung. Average orders are anywhere between 100-1,000,000 units so I was reluctant to order since I was interested in the "Launch Box" promotion which is 10 units. However, I was sold due to the price.

Unfortunately, my intuition was right. After I ordered the staff at Pakible was very inattentive and ununresponsive. I did not feel like a valued customer and I'm sure I was not considering the context of the few emails I received. It appeared to me that priority was given by the volume because Facebook had mixed feedback. Mostly customers were very disappointed at the service including myself.

I placed my order and the status was never updated. There's really no point to the status update page because it was never attended. It seemed that if I did not force the team to work they did not. It took nearly 2 weeks to receive a proof. It was unacceptable because they advertise packaging retrieval in 10 days.

I complained and followed up every few days and the best solution I was given was a refund. Wow! It was a slap in the face because they obviously didn't care for my patronage. Week 3, I asked the designer I was connected with if the packaging would be complete in a week and he informed me it's not possible, so I agreed to a refund.

The entire experience was unorganized and terrible. I was changed sales tax and it was not rerefunded, I rarely received replies, my proof displayed their brand on it (the company puts 'Made by Pakible' on your boxes), and the staff exhibited little effort. It was disappointing but I found a company that does mockups and any volume the customer desires. Keep looking for competitors, they can be found.

Date of experience: April 12, 2015
Arizona
1 review
4 helpful votes
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Just received my cool Launch Boxes from Pakible. My first branded item for Yellowcross Healthcare Commerce.

Date of experience: July 20, 2015
New York
1 review
2 helpful votes
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Price was reasonable and quality was great! Would definitely buy from again!

Date of experience: February 3, 2016
Alabama
1 review
2 helpful votes
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Awesome support
February 2, 2016

Easy to use site. Will recommend to family and friends!

Date of experience: February 2, 2016
Pennsylvania
1 review
1 helpful vote
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Fantastic Service!
February 3, 2016

Great company to work with... always receive my order within the timeframe stated.

Date of experience: February 3, 2016

Overview

Pakible has a rating of 4.4 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pakible most frequently mention customer service, custom packaging and high quality. Pakible ranks 433rd among Shipping sites.

service
19
value
20
shipping
18
returns
8
quality
19