PakibleReviews 78

Love my new boxes from pakible - If you need great boxes for your swag, then give them a shout.

Check my Twitter post: https://twitter.com/eddeaux/status/**************

I stumbled on Pakible randomly. I decided to go for it and order my boxes as I was in the rebranding process. It was quick and easy to do, I had constant communication when I had a question, and I was blown away by the look and the feel of my new packaging! They are not flimsy, the color was perfect and accurate. The best part is the number of compliments I have gotten on them! My clients LOVE them and I plan on using more of these boxes over the next year as I add to my product line. I was impressed and the cost was a great value as I had been getting prices for hundreds of dollars for less than 100 boxes. Being a small business I have to stretch my dollar but want to give an exceptional experience. Every time I see my clients they have told me they are still using their boxes from me, to keep their special momentos from that day. I am a wedding and portrait photographer so that means each time they want to show off their little items, they are pulling out my box! That is perfect!

Pakible had a 10 for $10 offer when they first launched; it was reposted by a deal site and they were inundated with orders. People who ordered from this first batch, myself included, received the boxes a few months late and the Pakible team weren't that great about responding to emails during this period.

If you've ever donated to a Kickstarter or worked with a start-up that outgrew its infrastructure very fast you know how this goes. Pakible is out of the bootstrap stage now; their customer service is helpful & responsive, the deliveries are on time, and the boxes are great quality for the price.

When an add popped up on my Facebook for a special deal for Packable products I thought why not give it a try! I wasn't sure what to expect, but when my boxes arrived I was absolutely blown out of the water. I will be so proud to present my products to clients in these boxes! They match my brand perfectly!
The Packable team was an absolute joy to work with from beginning to end and I would recommend them to anyone! I absolutely 110% plan on using them again in the future.

All my love,

Kimberly of Kimberly Ann Photography Humboldt

When I saw the 10 for 10 deal, I couldn't help but try out their service. I'm a startup company myself as well, and am looking to build my brand. So the deal was too good to not take advantage of. Soon after I put my order in, I got a proof within days. They were overwhelmed with all the new orders from the deal, but were quick in their communication to let me know when my order would be ready. And I was completely understanding, because any start up company getting swamped is going to have delays. So right off the bat, their customer service got a 10 from me.

When I did get the order, they were quick to ask me if everything arrived ok and to make sure there were no issues. I was not just impressed with them checking up on me, but the boxes themselves were absolutely perfect. No quality problems with them at all, and they looked exactly like the proof. Very easy to fold together. I was already planning my next order as soon as I got them, and Nick was awesome enough to let me know about their different price deals as well as their custom sized boxes. We worked out a price/box amount that would work within my budget, which I ordered last week. Definitely looking to forward to receiving my next order, and well as to future orders.

Hello, I was one of the earlier users of the new site Pakible. I was very excited about being to have custom branded boxes for my clients. I placed the order and waited. My order took longer than expected. When they finally arrived I called to share my concerns about the length of time. The owner and the team were extremely apologetic and really concerned about my experience. As a small business owner I can't imagine launching a new product and more people than expected took advantage of a great offer. It's a good and bad problem. The Pakible team took full accountability and I will be making a new order soon. I would suggest giving them another try. Everyone deserves a second chance. Where else can you get this level of custom branded boxes for those prices. And more importantly with a team that cares.

Seriously the worst customer service in the planet. Very rude and i had to wait about a month to get a response to a simple question. Not to mention the wait on my boxes, i honestly waited over 5 months for my product to arrive. They just arrived today and boxes are horrible. My logo looks faded and cheap. Box color completely different to what was shown on website. I made a mistake on choosing this company for my business boxes. Lost money and time. I would never again make business even if they had their boxes marked to one cent. I will make sure i tell all my business buddies never to shop here. Horrible.

DO NOT USE THE COMPANY FOR ANY OF YOUR PACKAGING.

Every promise or "claim" this company made was untrue. They make it seam that it's fully customized service but all you can do is send them your logo. No tissue paper, interior printing, etc. as advertised on the first page of their site.

My emails to them went unanswered for over 2 weeks at a time.
They continued to send automated emails saying that things were moving but any real human connection was in defense or promising something that was never delivered. I copy and pasted some communication with the company below to see how the operate.

My company ships online and deals with quality issues, customer service, design and shipping all day long. This company didn't know what they were doing throughout the entire process. I provided my own art after they sent me a proof that was unacceptable. They disappeared and when the boxes showed up they were all wrong and terrible quality.
From the initial order to delivery was 2 1/2 months.

Here's my last email trail with them.

My last communication with them that went unanswered.:
Dear Pakible-
Ok i understand your position. I'm trying to approach this fairly with the communication that I have received. You have yet to address that you advertised 10 days it it took well over a month to get a response on when I initial order. I will do my best to make sure people know how your company operates. Thanks for understanding.

Sent from my iPhone

On May 5,2015, at 11:34 PM, Sara Lam <*******@pakible.com> wrote:

The email was sent according to our records. Unfortunately I cannot refund your order as the boxes have been printed with the logo originally provided to us, we submitted a proof to you, we did not receive and updated logo and you received & accepted the boxes.

Additionally we sent both a printing & shipping notification and we didn't get a request for refund prior to that.

--
Sara Lam
Concierge Specialist@ Pakible

On May 05,2015, at 07:55 PM, dustin canalin <*******@undrcrwn.com> wrote:
Never got the email.
It wasn't shipped under the advertised timelines.

Please refund me.
Thanks!

Sent from my iPhone

On May 5,2015, at 10:22 PM, Sara Lam <*******@pakible.com> wrote:

Hey XXXX,

We did send a proof to you back about a month ago and our team reached out to ask you for a white logo version, but we never received a response or white logo version from you.

I'd be happy to tweak the design for you on the next order if you can provide a white logo version as well as offer a 10% discount on the order.

--
Sara Lam
Concierge Specialist@ Pakible

On May 05,2015, at 02:00 PM, Dustin Canalin <*******@undrcrwn.com> wrote:
Hey Sara-
I set the art up myself with the art showing a white logo on a black background.
As you can see theres a white box around the logo.

I never got a proof. It didnt come in 10 days. At this point it looks like you guys are still figuring things out.
Let em know if you can refund me.
Thanks.

They are a horrible business. They lie to you when you contact them about your order. It takes weeks to receive responses to emails. It took a little over a month to even get a physical product that was promised for 10 days. On top of that, my boxes came with discoloration bands on some of the flaps for 8/10 boxes! Literally more than have were defective. They do not have quality control at all. It is obvious that they do not understand how to run an effective business. It is a shame they have these capabilities to print boxes, but no sense of running a business or handling customers.

Like my other reviewers, my experience with Pakible was very disappointing. When I placed my order for 10 boxes, I was very excited and anxious to see my designs come to life. My credit card was immediately charged for the order and I was told to wait for a follow-up email with a proof of my purchase. That is where things went downhill. Communication from Packable was little to nonexistent. It took them over a week alone to send me a digital proof of my order. Despite having my email address, my approval and my money, it took OVER A MONTH to PREPARE for printing. Throughout that time, I constantly sought out customer service or help. I emphasized the time-sensitivity of my order, yet Pakible continued to reassure me that I would get my order on time. Five days before my deadline, I received an email from the company saying my order was "preparing to print" and it would be shipped by the end of the next week. I was devastated. I understand that custom orders take time but I was basically strung along and cheated out of my money since the very first email. I frantically reached out to customer service, to convey my disappointment, but again, no response. Left out of options, I emailed the company CEO with my complaint, asking for a refund (if the product was "preparing" to print, why not just cancel the order and save us all time and supplies?). His response was incredibly rude. I was basically scolded for my request. I was told I "should have known" that my order would take time. I was told "we can't just reuse your custom print for another customer" and that my refund was basically impossible.

I am so upset with my experience and service from Pakible.

Oh, and I still don't have my order.

You won't get this information anywhere else because the company deletes Facebook posts. I posted on the page several times and my comments were deleted. I'm here to tell you stay far away if you're considering purchasing with Pakible!

I completed due diligence before I ordered from Pakible and apparently their customers include Reddit and Samsung. Average orders are anywhere between 100-1,000,000 units so I was reluctant to order since I was interested in the "Launch Box" promotion which is 10 units. However, I was sold due to the price.

Unfortunately, my intuition was right. After I ordered the staff at Pakible was very inattentive and ununresponsive. I did not feel like a valued customer and I'm sure I was not considering the context of the few emails I received. It appeared to me that priority was given by the volume because Facebook had mixed feedback. Mostly customers were very disappointed at the service including myself.

I placed my order and the status was never updated. There's really no point to the status update page because it was never attended. It seemed that if I did not force the team to work they did not. It took nearly 2 weeks to receive a proof. It was unacceptable because they advertise packaging retrieval in 10 days.

I complained and followed up every few days and the best solution I was given was a refund. Wow! It was a slap in the face because they obviously didn't care for my patronage. Week 3, I asked the designer I was connected with if the packaging would be complete in a week and he informed me it's not possible, so I agreed to a refund.

The entire experience was unorganized and terrible. I was changed sales tax and it was not rerefunded, I rarely received replies, my proof displayed their brand on it (the company puts 'Made by Pakible' on your boxes), and the staff exhibited little effort. It was disappointing but I found a company that does mockups and any volume the customer desires. Keep looking for competitors, they can be found.