Dustin C.

DO NOT USE THE COMPANY FOR ANY OF YOUR PACKAGING.

Every promise or "claim" this company made was untrue. They make it seam that it's fully customized service but all you can do is send them your logo. No tissue paper, interior printing, etc. as advertised on the first page of their site.

My emails to them went unanswered for over 2 weeks at a time.
They continued to send automated emails saying that things were moving but any real human connection was in defense or promising something that was never delivered. I copy and pasted some communication with the company below to see how the operate.

My company ships online and deals with quality issues, customer service, design and shipping all day long. This company didn't know what they were doing throughout the entire process. I provided my own art after they sent me a proof that was unacceptable. They disappeared and when the boxes showed up they were all wrong and terrible quality.
From the initial order to delivery was 2 1/2 months.

Here's my last email trail with them.

My last communication with them that went unanswered.:
Dear Pakible-
Ok i understand your position. I'm trying to approach this fairly with the communication that I have received. You have yet to address that you advertised 10 days it it took well over a month to get a response on when I initial order. I will do my best to make sure people know how your company operates. Thanks for understanding.

Sent from my iPhone

On May 5,2015, at 11:34 PM, Sara Lam <*******@pakible.com> wrote:

The email was sent according to our records. Unfortunately I cannot refund your order as the boxes have been printed with the logo originally provided to us, we submitted a proof to you, we did not receive and updated logo and you received & accepted the boxes.

Additionally we sent both a printing & shipping notification and we didn't get a request for refund prior to that.

--
Sara Lam
Concierge Specialist@ Pakible

On May 05,2015, at 07:55 PM, dustin canalin <*******@undrcrwn.com> wrote:
Never got the email.
It wasn't shipped under the advertised timelines.

Please refund me.
Thanks!

Sent from my iPhone

On May 5,2015, at 10:22 PM, Sara Lam <*******@pakible.com> wrote:

Hey XXXX,

We did send a proof to you back about a month ago and our team reached out to ask you for a white logo version, but we never received a response or white logo version from you.

I'd be happy to tweak the design for you on the next order if you can provide a white logo version as well as offer a 10% discount on the order.

--
Sara Lam
Concierge Specialist@ Pakible

On May 05,2015, at 02:00 PM, Dustin Canalin <*******@undrcrwn.com> wrote:
Hey Sara-
I set the art up myself with the art showing a white logo on a black background.
As you can see theres a white box around the logo.

I never got a proof. It didnt come in 10 days. At this point it looks like you guys are still figuring things out.
Let em know if you can refund me.
Thanks.