Pajar Distribution Ltd.

The boots I bought for 250+tx were supposed to be very durable, but it didn't even last a single season. The boots are absolutely ruined from inside, hurting my feet and water is able to go inside, despite being supposedly "waterproof". When I contacted customer service, instead of doing what any moral company would give as service, they gave me quite a political answer and clearly did not care. Very disappointing from a trusted brand like Pajar. I don't recommend these boots at all for anybody. They are barely even worth 30 $.
My contact: *******433

I had two items lost by UPS on the same day. One company resolved the issue right away, Pajar has still not done anything a month later. These were very expensive and they have essentially taken my $300 without giving me the product. They did not respond to my last inquiry.

Before you buy online you must be fully aware. I had to send 4 emails, 2 messages on Facebook, 1 on Instagram and then twitter before someone responded as to how to return a coat. They finally responded to my email with instructions with no return label. It cost $40 to return the coat. Never again will I purchase from them.
Btw, reason for return: the fur around the hood looked like a wet rat.

Bought 2 jackets online. Received only 1. Unhelpful customer service. Still waiting for second jacket 15 days after the order will question charge with my bank given no one really helping on Pajar side. Avoid buying online from them

Reached out to customer support needing a boot size exchange.
Three weeks later I still have not heard back from them.
Basically I paid $300 for a pair of boots that are too big and I cannot get the company to respond to me.
Never again will I do business with a company I am not familiar with. Lesson learned.

Bought boots from them2 yrs ago. They were good the first yr and the following year not as warm. This year, well they are cold as hell and totally useless. Ordered new insoles which never arrived. Just the useless boot cleaning kit. Email saying they are out of stock. Are you kidding me? It's Canada in.Paid a good dollar for these boots that should last longer. Customer service only say you'll get a refund of the $40 in 4-5 days. You would think Canadian company would be better prepared for our Canadian winters. Don't waste your time. Buy the cheaper boots elsewhere that need replacing every couple years. Insoles are paper thin. Your going to be doing that anyway.

I bought a pair of winter boots and they were too big so I returned them right away. They were delivered back to the company on December 15, and signed by one of the employees. The return process is excruciating because you have to email them to get the RMA number that you have to include on the shipping label, and you have to pay for the label.
I even paid for insurance because the boots were almost $300. I waited over two weeks to get the RMA number even though their website says you have to return shoes within 30 days of the receipt. It also states that you would receive a refund within 5 business days once they receive your return. I've been waiting almost 2 months to get a refund, sent them 3 emails and the responses I've been getting were that their accounting department is very busy. Still, no refund.

I wonder how they stay in business! I purchased a pair of boots less than a year ago. Never worn, tags still on but they won't even exchange them. Never going to recommend this company nor will i purchase from them again. STAY AWAY FROM PAJAR!

At the beginning of the second winter l, my Pajar books break apart. The limited warranty is only for six months, so I had nothing to do but throw them away

Worst Canadian brand in terms of customer service. Be extra caution before placing order. There is no cancellation as soon as the order being placed. They don't want you to return as their customer service not replying to your inquiry. I asked Pajar customer service for cancellation or return. When they finally replied, but dodged the real question and never mentioned there would be charge for return, until I found out myself from here. I've been following up but never got a reply for week now. I will continue to try contacting their customer support and pay the extra to return the item regardless.

I was really surprised to do an online search and find so many poor reviews of this company! I purchased a pair of tall leather boots last year to withstand minnesota winters and have been very happy with the product. It is hard to find boots that are stylish AND warm (I have been very unhappy with many known brands that fall apart after a year or two of wear) and these are good quality, warm, comfortable, and waterproof, just as outlined on their site. They were more expensive than I normally pay for boots, but my hope is that they would also be more durable. So far, so good.

I would not even give them 1 star. I order some boots and realized there size chart differ from others so I contacted them within 3 hours so they could cancel and I could reorder and they do not have any lenience. It does not make sense for a company to send products which they will spend from there own money so the client turns around returns the product. Is a loose losse situation since customer will have to pay to send them back. HORRIBLE CUSTOMER SERVICE! I understand your policies but those type of policies will deter people from continue buying and it would be beneficial that they put policies in place that would benefit both. I would not buy from them again. I will return the boots and not buy at all. It has been stressful.

I bought a gorgeous pair on their boots from the Bay. Warm and comfortable. But within three months developed crippling foot pain with my right foot. After consulting my physician it turns out my issue arose from these boots. No support from the company. Avoid at all costs.

I got these expensive boots from DSW upon one of their associate's recommendations. My toes freeze even in milder temperatures. Do not buy these shoes if you are looking for something that keeps your feet warm.

These guys don't deserve 1 star and they're the worst! So I emailed them the next day to cancel one of my orders since I already got another item which was way cheaper. I didn't receive a reply since. I called them and the lady that I talked to was arrogant and condescending, I can hear her laughing in the background. I always shop online and this is the only company that process your order after 3 business days. Please note that's only for processing. It's ridiculous! They have great products but horrible customer service and shipping policy. I learned my lesson and I'd never buy from them again. Stay away guys!

False advertising, unethical business practices, can list more actions but that should be sufficient. I read another review - $500 boots ordered - never came - I thought it was my review except I didn't write it. Have never brought litigation on my own behalf but glad I am a lawyer today. Items purchased directly from Pajar on advertised sale. No communication. No responses. 2 weeks later, refund issued, canned email stating item no longer in stock. Item is in stock for full price. Looking at options. In consulting for retail establishments carrying this brand. I do not feel this brand should be sold with this unethical practice toward its consumers. I also have never seen a business with ALL horrendous reviews. Duly noted.

Be very careful before ordering these boots! I ordered two pairs in order to try them on for size, and being spoiled by Zappos and Amazon, I didn't realize that the returns were not free. "Free shipping!" is splashed all over their website. Well, OK, then maybe the standard $7.95 or $9.95 return fee for those few companies who do not offer free returns. Not so! I had to pay $50 to return them and that was the cheapest (USPS.) For an order of $250, this is outrageous! I pointed this out to Customer Service, and they said that upper management did not agree to pay for the return. Terrible policies, which even they could see were not in the spirit of online shopping. Don't buy from them unless you are absolutely sure of your size and preferences.

I spent over $750 on seal skin boots 2 yrs ago. Soles are now worn down to the point where they hardly grip AND the seal skin has come away from the sole. Even worse, Pajar says their warranty is 1 year, so tough luck to me.