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The company demonstrates a generally positive reputation, particularly noted for its excellent color matching capabilities and user-friendly ordering process. Customers appreciate the wide selection of paint options and prompt delivery, contributing to satisfaction with the product quality. However, concerns arise regarding customer support, as the lack of direct communication channels and occasional shipping delays can lead to frustration. Additionally, some users report issues with paint performance and color accuracy, indicating room for improvement. Overall, while the company excels in product offerings, enhancing customer service responsiveness could further elevate the customer experience.
This summary is generated by AI, based on text from customer reviews
Previous order for old Yella matched perfectly. Black paint proving hard to match so thought I would give Paint Scratch a try.
Paint scratch did fine. Unfortunately paint did not match.
Got all of the items that were ordered. Have not used.
It was easy to find exactly what I needed and to order it.
This is first order. Placing order relatively simple. Order was easy to place and delivery was effected promptly.
This is first order. Placing order relatively simple.
Very good color match! My vehicle is 16 years old and good match and easy to apply.
Ordering was fast and easy. Received order fast with no issues.
I needed color code 8A1 for my 1986 Toyota pickup. I had ordered that color code from another company and it didn't match. I ordered from Paint Scratch and they "promptly" sent it out to me and it was a perfect match to for my pickup. I would highly recommend Paint Scratch to anyone who needs matching paint for their vehicle. Also Paint Scratch was so easy and helpful to do business with.
Larry McNamara
Ive used other paint pen types for touch up and this one worked the best. It lets out the correct amount and the color matched perfect.
Excellent products great service affordable prices
Easy order, excellent color match, great product, do recommend, will be back...
Outstanding customer service, they mixed the correct tone, making the panel painting a snap. I highly recommend this outfit for all paint related projects. A++++
I was debating repainting the entire car because the India Ivory had some ugly chips. The touchup paint matched the original color very nicely. Paint dried very quickly so I was able to do several thin layers the same day. Looks fantastic.
Easy to use on he area that I needed to touch up and was an exact match
The results exceeded my expectations even with my minimal experience with automotive painting.
Very good, paint arrived fast and was spot on as far as a good match.
I ordered 3 rattle cans to match an original manufacturer's color. Was able to track the order (very nice). The package was delivered on time (thank you for using UPS, not USPS). The color was a very good match. All good stuff.
But 1 of the 3 cans did not spray well. Sputtering. It ranged from light to heavy, including some runs if I wasn't careful. I did swap nozzles from the other cans. I also shook/mixed the can extra long. I even warmed the can in water. Nothing helped.
This was not a killer for my project. First, I found the issue early, so was able to use the bad can for areas that were not so visible (low risk). That way, I could fix any runs. Second, I deliberately over-estimated the number of cans that I'd need, so had plenty of paint and was able to go over the area with one of the 2 good cans.
Regardless, I will use PaintScratch again.
My orders ship fast and I have had good results with this product
The spray can that I have orderd, matches my car exactly. This is the only company for automotive paint that I will use
This is the 1st time ordering from this company.so far it has been quick and easy
Small paint chip was made while making hood alignment covered just fine
Answer: Yes, we are a legitimate company. The vast majority of our customers have a great experience shopping with us and using our products. We're not perfect, and thus there are some unhappy customers like Alicia, but we absolutely strive to do a great job and make it right with every issue that arises.
Answer: I would use the paint within six months.