Overton's

All this overtons care about is taking your money crappy service order 2 5 passengers sombreros in April 9th and here we are 5/20/22 n their best excuse sorry will get them to you as soon as possible
Ratin.-20 star
Go n purchase your towables somewhere else

Unacceptable! Shipping took weeks, never received some of my order. After 30 days finally canceled. Placed an order with "the-house.com" for the exact same items, shipped the next day and arrived in 3.

I have been by a fan of Overton's since they were a mail order catalog in the 90's. They were recently bought by Gander Mtn which is my favorite outdoor store chain. I have a Supra Ski boat so we spend a lot of time on the Lakes and that means we need a lot of boating gear and toys for the water. We buy all of our skis, ropes, tubes, toys and trailer accessories from Overton's. I can't find them in any other store locally. They are simply the best in the business.

Got my carpet in 6 days. The only criticism I have is that they didn't email me when my order was shipped. Other than that I am very satisfied.

I Ordered & paid for seats in June 2021, someone messed up order & we received partial delivery! Had to re order missing seats in September, It's now February 2022 & I'm still missing 2 seats! Where are my seats? I call & call, all I ever get is bs... Buyers beware, shop somewhere else, not worth it!
Gave one star because I couldn't go lower...

I returned an item to Overton's according to the return instructions. The package arrived at their service center a month ago, as verified by USPS tracking. I have never received credit on my card and there is absolutely no human being within their company who can or will tell me what is going on. Their chat function doesn't work. Thirty minutes on hold waiting for customer service and all I am told is that someone will email me. That was two weeks ago and (guess what?!) that has never happened. I've messaged their Facebook Page. I've called repeatedly. It isn't a ton of money, but they should not be allowed to keep it just because they are inept. Overton's used to be a great company. I've bought from them for decades. But it appears that it is now part of some corporate conglomerate and they have screwed it up royally. Avoid!

Ordered an item 3 weeks ago. They charged me $1,700 but have not communicated or shipped the item yet. I called their customer service twice and was summarily hung up on twice. I was being polite too. That's unbelievable! Emails have not been returned, etc. I'm sure they'll use the pathetic covid excuse. Bottom line, if you can't produce an item in short order, it should not be advertised on your website.

Bills for items listed available and ready to ship, then says items backordered with no delivery date. Totally unreliable, 113 one star vs. 3 five star reviews. Check into why.

Worst Customer Service I've ever dealt with. Lied too twice about when and if all my items were shipped. Products came in 4 different packages, weeks apart. No packing slips and took almost a month to get everything when I was told everything was in stock. When I called customer service for help; On hold for almost 1 hr. Had to pay shipping on a return Item that was their fault. I'll never do business with them again

It is truly too bad you cannot give them no stars, that is what they deserve. Absolute debacle trying to buy three new seats for my boat. Have since cancelled the order since they are on a manufacturer back order. Now fighting to get my money back, next call is to American Express.

Their customer service department is not good, and communication between departments is horrible. Web page to update you on anything is non-existent.

I ordered a part from them 2 years ago and it went ok overall. I just ordered the same part again on 6/12/21 and they immediately took the money from my PayPal account.
It's now closing in on 3 weeks and they haven't even shipped yet!
I tried to call customer service but after over 15 minutes on hold I gave up and thought I go online to see if if I could reach someone.
On the website they had an option for live chat but after inputting all my information and hitting the connect icon it just tried to establish a link for 10 minutes until I got another message saying no one was available and it severed the link. Needless to say it will be my last order from overtones!

If you order online it will say to expect your order say in a week. Then you can pay more for faster delivery options. After you pay for the order you will get a message that your order may be delayed! I've made the mistake of making several orders, until I saw that is the standard for them. Nothing has come on time. Usually weeks later and one order took over a month. All orders said the items were in stock. If you try to talk to someone in customer service it will take several hours! No joke! I'm currently on the line waiting to talk and after 40 minutes the line hung up! This used to be a great company 10 years ago! So sad its now the worst!

Placed my order 6/4 delivery was between 6/10-6/14. It's now 6/20 and nothing. Tracking says check back soon! Package toured Indiana to Kentucky and back to Indiana for days. I emailed their "help" guy Marcus, days ago with no response. All tracking info stopped days ago. Only recourse is to have cc company reverse charges. Is fedx or usps to blame? I don't know? I bought from Overton it's up to them to see package is delivered in a timely manner.

I placed an order nearly 2 months ago. After about 2 weeks of no updates, I emailed the company to find out where my item was since there were no updates in my account online. They said it was back ordered. Fast forward another 6 weeks, and then I get an email saying there will be an additional $32 shipping fee for hazardous materials. My receipt says free shipping. There was NOTHING in the product description about this additional charge. From a customer perspective, they should uphold the sale as is and are refusing to do so. I was told to approve the additional charge or get a refund. I had to wait 2 months for nothing. I would not have ordered the item if there was a $32 shipping charge. Even though I used to order from this company back before online shopping existed, I will not be placing any orders again.

Funny how if they think you are going to place an order they pick up the phone on first ring but when you call customer service for anything else you wait more than 15 minutes on the phone! They say you items will ship within 14 business days when almost everyone else ships your purchase with the first three days. Almost as bad as ordering from China. It may or may not show up in a month or two..