Overton's

Ordered an item in July 2022 I was told it was in stock and would ship in 3 to 5 days. Paid nearly $2400 for item and was then told it was on back order. After six weeks was told it had shipped only to find out that they never had the item in the first place. Contacted the manufacture of the item, and they said that it has never been out of stock and was available for purchase immediately. Was told that Overton's refuses to pay them for item that I paid for, and therefore the manufacture will not ship the item to me as a overtons has not paid for the item to ship. I have been told by managers and supervisors of those managers that the issue will be resolved by Monday going on nine months now. I have called them more than 20 times and I'm always assured that they can solve my problem. Liars.

My only recourse is to request a refund through my credit card company for fraud. The item is no longer available for a purchase at the price I paid they have held my money for nine months and shipped nothing.

Overton's has the most uninterested customer service reps I've ever experienced. Like many other reviews left here they really don't put any effort to help you. I have ordered "In Stock" items a few times and waited several weeks to receive partial orders. Still waiting on a Bimini "in stock" item for 6 weeks. When contacting customer service the answer is always the same, "It will be shipped in 2 to 3 weeks". I don't mind a delay in shipping due to the present circumstances of Covid but to continue to provide false or misleading at best statements is just bad customer service. Overton's just own it and apologize for the delay rather than continuing to mislead your customer base, its not like there aren't other companies that will be happy to take our business.

So it seems they only have a few items actually "in stock" I ordered a Taylor Made dock box on May 7th, as of the 21st still no shipping notification. Emailed them, no reply, ended up having to contact them via social media to get some form of response. Got a call that the item had shipped and should be here May 26th. Beware that when an item on their site says "in stock" it's actually not, it ships directly from the manufacturer. Which would have been fine if I was told this. Also ordered a vacuum sealer they claimed was in stock, had to call again to check on it and it has not shipped 10 days after ordering, yet they claim it is at their warehouse. The person on their chat said they have no way of tracking the order once it goes to the warehouse. What a joke. Buyer beware. FYI. Ordered something from Boat Outfitters and in less than 24 hours received multiple communication emails about the order, shipping and tracking. Much more organized and well run company.

We ordered 4 gray dock bumpers order #******* on 5/3/21and 2 dockmate corner bumpers order# ******* on 5/6/21 and agent said they would ship together. We also were told they would be shipped in about 10 days. Both purchases were paid for by credit card. Today, 5/29 we called and were told they would be coming in on June 10 so we assumed we would still get out shipment. Then we received an email that they had cancelled our order and were back ordered and they cancelled our order. That is not what we wanted to hear. I called back to ask why we were told we would have them by June 10 and was transferred twice and then they hung up. I wish I would have checked on their reputation first. I will try to find what we were promised to get before summer is over.

I placed an order on June 14th. Today is now July 8th. My oder still has not shipped. At this rate I will receive my product after summer and will not get to try it until next summer. Customer service is a joke and you cannot get answers from anyone. Stay away from this company and order from another business!

I placed an online order for several life jackets with Overtons the end of May 2021. The website indicated all of them were in stock. A month later I still had not seen them and there was no way to get online and track its progress. All it claimed was that it was being processed. I called and waited 30 minutes for a customer service person and all she could say was things were slow because of Covid and they would try and ship soon. Two weeks later they arrived and one jacket did not fit so i sent it back using their return authorization information. Now a month later still no credit and they want me to prove I sent it. UPS confirmed it arrived at their facility and they still want me to prove its there. Worst service I have ever seen. Don't buy from this place there are a lot of other companies that are way better.

I ordered pontoon seats on June 22,2019, over the phone. I was told there was a delay from the vendor, and the order would ship in 2 weeks. They charged my card that same day. Two weeks later I called because I didn't get a shipping confirmation, and customer service said it would be another two weeks. Another two weeks went by, I called again, and was told my order should ship July 29th. On August 5 I called and was told it would be another 6-8 weeks. I had waited pretty much the whole summer and now they tell me it would be September before it would ship. They blamed it on their vendor. I cancelled the order. The only thing good about the experience was I was issued full credit within a week. I would think twice about ordering from Overton's.

We have tried unsuccessfully to contact someone from Overtons regarding g the quality of the pontoon boat seats we purchased from them. This is the 2nd time our seats have literally fallen apart. All we are asking is to replace the cushions only since the base of each of the seats is in good shape.
We clean the seats regularly and cover when the weather is bad. We have had to use Duct tape in colors to repair temporarily. Please have someone contact us.

I purchased Dockmate Mooring arms - i received all items and installed the mooring devices - per instructions - the arms were cut and it was too short to keep boat away from the dock! I love the product and it works - just cut too short! Called Overtons and asked to just send me 2 new arms - all other hardware was fine. After a week i got a response that because Overtons does not advertise this item to be used with a Pontoon Boat and because I cut the arm(per instructions) - nothing they can do- no arms or return! Website specifics NO specific type of boats(other than length and wieght of boat)plus the Q&A on their website under this product - 3 people asked if could used with a Pontoon Boat - Overtons response was yes. After working through several supervisors in customer service (1 week) finally called the company that makes the product and they are shipping out what i need! This place is a disaster and customer service is a joke - plenty of other places to get marine items

Ordered a $300 ladder from Overton's. They refused to ship it for 5 weeks. I spoke to 4 different people and they all said they can't call the warehouse and they can only send an email. I said that sounded like BS and the guy said I've worked here for twenty years and we've never been able to call the warehouse! So turns out all 4 people never sent the emails to the warehouse, every person not following the process sounds fishy to me. And really, why doesn't their system flag orders that haven't been fulfilled for over a month?

During this fiasco I had made a comment to them that I was Really disappointed in the customer service because I could easily order from something like Amazon but I try to support smaller businesses. Fast forward a few weeks, I realize I need to return a few of the items I ordered. Ordering online is complicated sometimes because you can't really see it or feel it. When I called for the return they said because the item is the fact if I have to pay for shipping! Like what year is this 1995?

So I would advise against ordering from Overton‘s at all. But if you're going to order from overtons make sure it's the exact item you want because you may not be able to return it and make sure you don't need it immediately because it could take over a month to get to you.

Order placed on March 18. Back order notification received March 20. Several calls to customer NO service assured me the order would be shipping "shortly". Finally on May 5, I was told the item was now in stock and being shipped from a different warehouse in "a Couple of days" It is now May 14 and another call call to Marcus Lemonis V. I. P. Customer Service and I am told, it is in stock and should ship out in a day or two. WHAT? That was what I was told on May 8th. Overtons / Gander Mountain/ Camping World Customer care is WORTHLESS. I will NEVER do business with these companies again