Overton's

Cannot contact about my order Only a answering machine. I went to the store it's closer permanently.No way to contact Overtons marine.

I'm not only embarrassed for Overton's & staff, I'm also embarrassed I've every ordered from Overton's, I'm also so embarrassed I didn't look at these reviews before ordering from Overton's.
July 3, ordered two expensive knee boards, two ropes and paid for two day service. Over a week later received one board, two days later received the second knee board. August 3 called Overton customer service and spoke with ED JACKSON, TEAM LEADER, he told me the boards were pulled and ready to ship, 5 days later called ED JACKSON BACK, he told me the ropes were not in stock but he would replace the ropes and send another brand, at which time I ordered 4 pairs of youth gloves for my grandchildren, because ED JACKSON told me they would go out that day, two day service, no extra charge. TODAY IS August 10, I've still not received the two ropes which were ordered July 3 I've not yet received the 4 pairs of gloves. Needless to state, I strongly recommend NOT buying from Overton's. BTW, Overton's doesn't allow files to be downloaded, for proof of purchase

I found myself completely disgusted by the poor customer service received. Due to this I fully intend to never purchase again from Overtons or any of its parent companies and will encourage everyone I can to do the same. I can honestly say without a doubt I received the worst treatment while attempting to remedy an easily remedied situation. This included blind phone transfers, being told I would be called back and being told the supervisor who just told the CSR an action to take was unavailable for me to speak with directly but I could leave a message and they would return my call in 1 to 2 days. All of this led me to believe Overtons does not care about following their price adjustment policy in any manner which benefits the customer. I have ordered a couple times before and thought I would have a much longer standing relationship with this company. I would strongly encourage the upper management to worry more about the customer service provided and less about the size of the flag flying overhead. The seats I ordered do seem to be very nice seats it is just a shame I'm wanting to return them solely out of principal. I hate to keep harping but I dont think I've never given a company/person a bad review as generally I am a quite understanding person and accept thing might happen to delay or damage items or anything else which might have occured. But this transaction has literally infuriated me enough to write this review. This all stemmed from Overtons refusing to price adjust the item price which dropped less than a week after I ordered it on their own site and still let me use the same coupon I originally. Used for purchase. I instead get told I can't use coupons on prior purchases even though I am not trying to use a new or higher amount coupon. A new customer could order from the site and take advantage of the discount coupon and the new lower price but since yhey already have my money they dont care to make it right.

Worst store ever the bathrooms looked like they were never cleaned with diarrhea in the toilet and the online store was horrible

Ordered a Bimini and a carpet. After a week neither one had shipped and they told me that hopefully it would ship a week later

Wasted time signing up for email notifications to save 10%, hoping it would apply to marine electronics. Despite looking ahead of time and seeing no restrictions, they say after the fact that they are excluded. I also noticed an uptick in spam after enrolling. Look elsewhere for marine purchases. This place sucks.