Scott W.

Reserved a u-haul to go from Abingdon Va. To Centreville Va.after going to 3 different U-hauls that morning I finally got a truck in Bristol Tn. They had it being return at Fairlawn Va 3.5 hours away near Radford. After finally getting that straighten out and returning it to Chantilly they then turn around and charge us 300 more for extra miles. Looks like bait and switch tactics to me I'll will never use U-haul again and I suggest you never use them either.

Funny how if they think you are going to place an order they pick up the phone on first ring but when you call customer service for anything else you wait more than 15 minutes on the phone! They say you items will ship within 14 business days when almost everyone else ships your purchase with the first three days. Almost as bad as ordering from China. It may or may not show up in a month or two..