Overstock.com

Great values and deals are to be found at Overstock.com. Anyone who is a "smart shopper," can probably tell you about this website. It is well known that Overstock offers numerous products and merchandise at discounted prices, and they have a great customer service department. Often times I browse their website just to see all the great offerings. All of my purchases at Overstock were fulfilled to my liking, and I have absolutely no complaints to make about their website.

Have some good products at competitive prices. However, their return policy is awful. We recently purchased a $33 area rug. The color was not consistent with what was on the site and the product quality was very poor. We called to return it and were told we'd have to pay $19 return shipping - 57% of the cost of the product. I've shopped at Zappos and Amazon for ages and never had to pay for return shipping under the same circumstances. I spent far too long on the chat with the customer service rep. Finally, they agreed to pay for the return shipping on a "one time only" basis. Yes, it will be one time only because we'll not shop there again...

Overstock.com will not price-match if you find the same item for less money from another supplier. They will tell you that you must join the Overstock Club at the time you make your purchase to get price-matching, but they don't tell you this when you make your purchase, thus they avoid price matching. There is absolutely no wording regarding price-match when you confirm and pay for an order on their website. I will not shop with them again.

UPDATE: 1/30/19
Overstock finally agreed to refund the original purchase price. I'm still waiting for it to clear with the credit card company, but at least they did the right thing.

ORIGINAL:
We purchased some Queen sheets on 12/17/2018 with a promised delivery of 12/20. The package was lost in shipment (somewhere between FedEx and USPS). Now 3 weeks later, we've repeatedly asked Overstock to cancel the order because the shipment is clearly lost. Overstock refuses and says they have to wait until its delivered before they will refund. So we're out the full cost because of their lost shipment. We have no idea when (or if) the package will be delivered. Avoid this company unless you enjoy frustration and pain.

I used to love this company, but lately they have gone the wrong way and use whatever retailer to make the sale happen. So instead of ordering everything from overstock, you end up ordering from different companies that have bad return policies and restocking fees. I ordered a patio table and overstock told me what chairs to buy to go with the set, so I just ordered them thinking nothing. The chairs come and than the table, well they are totally different material and color and do not match. I was so upset. I find that the chairs came from a different seller and I would need to pay shipping back, which would cost a lot since I have 5 boxes of 2 chairs each. Overstock doesn't care that they matched the set and so now basically I am stuck with this huge set that doesn't match. I will not be purchasing from them every again!

This place deals with 3 rd party sellers. They don't control the sellers. Instead they let them screw people over. Then they say oh well that is through a Market place seller so we will email them that you called. Ha it's a joke! Then the 3 rd party seller will ask you stupid questions such as " please give your email address so we can provide you with a return label" ha this was sent to my email. Same email smart one. Then I provide the email and then they ask " do u want to return just the tables or all of the set?" Well smart one I bought this as a set so I do believe I want to return the whole set. Stay tuned for the next stupid question they are about to ask. The table showed up and was round!

I don't know what it going on at Overstock but there has definitely been a shift in service. I have ordered from Overstock for YEARS but my experience with them 3 weeks ago was so horrible that I will never purchase another item through them again. As of current date, my order status is still in limbo and charges are still pending on my account for an order that was cancelled almost a month ago. Buyer beware - there is something not right going on at Overstock.

I placed an order for two rugs on Monday. I used my name and billing but somehow used my boyfriends credit card number, which was first number on file. I called and explained what happened. ( within the hour). I cancelled the order and said I'd reorder with the correct credit card number. I look online and see the cancelled order and second order still being processed. So I online chat with a lady and she says it will be fixed. Today ( two days later) I get an email stating that they shipped both orders. This is the worst company ever!

Shopping around for an item, and found it on overstock. Read the description, the color said brown. I placed the order and found out, by chance, that the color was actually white. Exactly want I did not want. I requested, in less than one business day, that my order be cancelled. Its been over a week. After repeated attempts to cancel via phone calls, emails and online chats, nobody was able to cancel the order. In fact nobody from overstock could tell me anything definite for 4 or 5 days, and then it was, "Sorry, your item has shipped." Overstock can take your order and charge your credit in the blink of an eye, but getting your money back is a long, drawn-out and needlessly frustrating process, and after a week they still have my $1,000+. AVOID OVERSTOCK AT ALL COSTS!