I don't know what it going on at Overstock but there has definitely been a shift in service. I have ordered from Overstock for YEARS but my experience with them 3 weeks ago was so horrible that I will never purchase another item through them again. As of current date, my order status is still in limbo and charges are still pending on my account for an order that was cancelled almost a month ago. Buyer beware - there is something not right going on at Overstock.