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Overstock.com Reviews Summary
Overstock's reputation is significantly marred by customer dissatisfaction, particularly regarding its customer service and return policies. Many customers report frustrations with delayed deliveries, inadequate support, and challenges in processing returns or exchanges. Issues with product quality, such as receiving damaged or misrepresented items, further exacerbate negative sentiments. Conversely, some customers appreciate the variety of products and find value in the selection offered. However, the prevalent concerns about service inefficiencies and lack of accountability overshadow these positives, leading to a general sentiment of caution among potential buyers.
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Nothing's more convenient than having groceries or anything you really need online through Walmart and deliver to your home thank you Walmart
This company has it together. I have ordered in the past and the service and selection are outstanding.
I bought some blankets, they were rather good. Fast delivery, that's why my rating is 4 stars.
You can't go wrong buying top of the line bedding, home decor and small Kitchen appliances!
When overstock.com first started business. It was wonderful. Fantastic prices for very acceptable items. Now they are overpriced. Much higher than other sites and stores. Poor service. Junk..
I purchased a 3.3 oz bottle of Jimmy Choo perfume, which did not ship until a week later, it was finally shipped out because I requested a refund and told them I would contact their corporate office (which I intend on doing anyway) But once it arrived it was actually a 2oz bottle. When I attempted to email them with the proof the email was kicked back, and after reading other reviews this seems to be the scam that they pull selling one thing and shipping something different. I will never shop with this horrible company again and I will definitely let others know to stay away and beware. This was absolutely the worse first time experience with this company... Do yourself a favor and stay away from this disreputable business. Look at the 363+complaints placed on this company before you give them your money. They're just scam artist hiding behind a Big name.
I ordered a $1800 sofa set. When the set arrived the pillows (which were the actual back to the sofa) were disjointed - some had fringes 1/16 around with the other edges sewn, some were looped and some were double sewn around. Overstock just told me that they are contacting the warehouse to replace them. They then offered me $150 on a defected sofa set.
It's been 4 mos and they still have not resolved this. They keep you on hold for a long time and when asked to talk to a manager I was told that she would call me back. The worse experience I've had and I will never order from them again. Also, when I said I wanted to return it I was just left on hold forever. Of which, I'm sure they will want me to pay to return this large sofa set.
I would not order a thing from them, if there is something wrong with it it will not be resolved and you will just be stuck with it. I wish I could give them 1/4 of a star
You can still find some good deals, but their prices used to be some of the lowest online! Too bad.
I purchased a refurbished laptop from Overstock.com. The product key code was not provided when shipped. Contacted seller, they referred me to vendor. Vendor did not respond. After several days requested and received an RMA. Shipped it back, have proof of delivery and still not refund. Their people seem cordial, but it's all words. I am absolutely amazed at how poorly this transaction has gone and they remain silent. Filed a dispute with credit card company; it was my only option. Bad PR for a retail company.
The Overstock website is annoying, if you select an item to read about, and then if you then want to go back to the list, you need to scroll back down and try to find where you were!
Had to order a rug for a party to protect my floor, they shipped it out fast and the item was as described. Very fast shipping, and prices where below retail.
I like Overstock, and have gotten some great thing for my new house there, but watch what you buy, you may be able to find it for a better deal elsewhere.
Lots to shop from, but not the best value. Products are offered at more competitive prices else where.
I ordered a comforter and pillow shams. The quality is very poor. Seams crooked, fabric of poor quality. I decided to send back as it isn't as described, and not worth the price. The cost for return shipping fee is ridiculous, and if Overstock wants to sell poor quality product, they should absorb the return shipping fee. This wa my 1st time buying from them, and it will be my last.
I had purchased a big amount at overstock and signed up for the 10% off credit card sign up except that it wouldn't go through for another 2 weeks so Melissa of Overstock went through to give me that 10% right away and settled the score. I was so pleased.
1200 and 1500 thread count sheets make you feel like your in paradise a great price and they feel like they could last forever
I have gotten a lot of things from this site and never
Had a problem. I can't speak for returns because I never had to
Return anything. I have always been satisfied with all of my purchases
I have made many purchases on Overstock and all have been great. They have a good selection of stuff and you have to check out the world market where they sell stuff from around the world. Love it.
I'm going to be honest haven't order anything. I got all the way to the checkout process and was reviewing my order when I realized that shipping cost more than my original order with that being said I will never order or attempt to order from them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members