• Overnight Prints

Overnight Prints

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Overview

Overnight Prints has a rating of 1.8 stars from 397 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Overnight Prints most frequently mention customer service, business cards, and delivery date problems. Overnight Prints ranks 465th among Printing sites.

  • Service
    164
  • Value
    149
  • Shipping
    154
  • Returns
    117
  • Quality
    124
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
105
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How would you rate Overnight Prints?
Top Positive Review

“Provide quick service and High-quality products”

Caitlyn M.
3/20/21

You can custom cards from Overnight Prints. They provide quick service and customer support is also amazing. Online design tools and fast printing available at their site. High-quality products with reasonable price.

Top Critical Review

“Wish I had gone elsewhere to get my prints”

Kelvin D.
3/5/24

This company is a disaster. My order was to be delivered March 1st by UPS. UPS said they delivered it on March 3rd (left at the door, no signature of course), but the company said it was 'in transit' and UPS said only Overnight could trace the delivery. Left a message with Overnight (which is ONLY by AI chatbot) and no real person got back to me in 24 hours as promised. Now their website says it was to be delivered 'yesterday' but is still 'in transit' I wish I could leave them 0 stars. Their website show reviews which (based on the reaction here) are obviously fake. Wish I had seen this before wasting my money.

Reviews (397)

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Reviews that mention popular keywords

customer service (137) delivery date (34) business cards (119)
Thumbnail of user kelvind71
1 review
0 helpful votes
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March 5th, 2024

This company is a disaster. My order was to be delivered March 1st by UPS. UPS said they delivered it on March 3rd (left at the door, no signature of course), but the company said it was 'in transit' and UPS said only Overnight could trace the delivery. Left a message with Overnight (which is ONLY by AI chatbot) and no real person got back to me in 24 hours as promised. Now their website says it was to be delivered 'yesterday' but is still 'in transit'

I wish I could leave them 0 stars. Their website show reviews which (based on the reaction here) are obviously fake. Wish I had seen this before wasting my money.

Products used:
I ordered cards to promote my event.

Service
Value
Shipping
Thumbnail of user emad.s.mina
2 reviews
0 helpful votes
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August 28th, 2023

I received my business card form overnight prints. The quality is terrible. Cards are inconsistent, size doesn't match, cards even had white banner all around. On too of all that, there is no one to talk to. They don't have customer service phone

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Value
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Thumbnail of user jasonlockhart44
1 review
1 helpful vote
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June 29th, 2023
Verified purchase

Not only am I disappointed with my experience, but actually shocked with how I was treated as a sad customer. I placed and order 6/25, and paid $25+ for fast shipping to get here in 3 days, but they didn't even ship my product until 6/28. Now I'm out of town, without the business cards I needed for the exciting last minute event I was chose to attend. So, so disappointing. And all they said was "Shipping dates are estimated." and that info is buried somewhere in their terms and conditions. They don't care or offer any help or sympathy. With so many competitors out there, definitely order your products anywhere else.

Tip for consumers:
Not only am I disappointed with my experience, but actually shocked with how I was treated as a sad customer. I placed and order 6/25, and paid $25+ for fast shipping to get here in 3 days, but they didn't even ship my product until 6/28. Now I'm out of town, without the business cards I needed for the exciting last minute event I was chose to attend. So, so disappointing. And all they said was "Shipping dates are estimated." and that info is buried somewhere in their terms and conditions.

Products used:
Business cards that didn't arrive in time.

Service
Shipping
Thumbnail of user justina359
1 review
0 helpful votes
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January 28th, 2022
Verified purchase

Don't waste your time or money. I ordered 500 simple cards designed with their tool, on Jan. 5th 2022. With 3-5 day shipping. It's still showing that the cards are in production. I've called them twice already and each time I got the same person and would put on hold to "go check production" just to come back 5 min later to say the same BS that they had a system error and it's put things behind. Never using this company again. I'm going to post a horrible review anywhere I can do other people don't have a terrible experience like so many of us have.

Tip for consumers:
Don’t use them. Save yourself the headache. This company has issues. I believe in fixing mistakes and owning them. I too own and run a business. They have no idea how to make it right for the customer.

Products used:
None. Still haven’t received them. Ordered 500 business cards

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Value
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Thumbnail of user carolp1343
1 review
1 helpful vote
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January 28th, 2022

Overnight? - took nearly 2 months. We ordered photo cards for Christmas that were promised to be within 3 days. The first order was almost black ink, you could hardly see the photograph. I sent the photos back and now it's over a month and they say they are having problems. Customer service is terrible. I feel bad for the phone representatives because it's not their fault.

Tip for consumers:
NEVER USE OVERNIGHT PRINTS - they are the worst

Products used:
NONE - These were Christmas Cards

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Value
Shipping
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Thumbnail of user michaelt2578
1 review
3 helpful votes
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November 5th, 2021

Credit card charged but never got ANYTHING. Their phone number is disconnected. sitejabber.com is obviously being paid by this website to falsely advertise "4.7 star" reviews. Thousands of reviews on dozens of site confirm that this once legit business had turned into a scam where everyone is charged but only a handful of people ever receive any product and if they do is is NEVER overnight. More like a month or 2 later you get your low quality prints. Criminals. Scam artist. Fraud.

Tip for consumers:
DONT USE. IT IS A CRIMINAL ORGANIZATION. 100% FRAUD AND SCAM. CRIMINALS.

Products used:
NOTHING EVER SHIPPED

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Value
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Thumbnail of user maria.o
1 review
1 helpful vote
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June 6th, 2023

STAY AWAY! They will take your money and never send your products. 50 different orders never made their destination, thousands of dollars down the drain! Customer service sends the same canned response with empty promises.
They might've been a decent company once, but now it's a scam.

Tip for consumers:
STAY AWAY. They have 0 customer service and none of our orders made its destination

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Value
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Thumbnail of user kareng2770
1 review
1 helpful vote
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June 13th, 2023

Ordered business cards June 5. Paid for express shipping. Original delivery date was June 8,2023.
Cards not delivered. Phone number stays busy, never get through. Chat representative said order printing soon. Company never contacted to state they are delayed. Sent email to CS. No response after 5 days. Cards are still in production. Unbelievable.

Products used:
Printing

Service
Value
Shipping
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Quality
Thumbnail of user tracis143
1 review
3 helpful votes
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November 16th, 2021
Verified purchase

I've been using these guys for a long time, I've had both good and bad experiences. This is the worst - ordered some small biz cards, not only did they print incorrectly (they added artwork to my files that was not supposed to be there) they didn't cut them correctly either. When I contacted customer service, they said they would re-print but I would l have to pay for shipping again. They can't pay $5 in shipping cost to correct a mistake they made?!?!? Unacceptable!

Tip for consumers:
use gotprint.com instead

Products used:
another printer

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Value
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Thumbnail of user tiffanyr406
1 review
0 helpful votes
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October 11th, 2021

$500 worth of postcards ordered on 9/16/2021. Order was to be delivered on 9/27/2021. Order is still in production according to website and every rep I have had contact with is telling me they are doing the best they can but CANNOT tell me when my items will ship. These postcards were time sensitive and need to ship in 2 days and they are not even printed yet, 3 weeks after ordering them. I have been a customer for many years and spent lots of money with them. Not any more. Never. Again.

Thumbnail of user kristan77
1 review
0 helpful votes
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November 27th, 2023

My order was supposed to be delivered today. I didn't receive any updates, so I reached out to their chat customer service. They stated that the order is still in production and they have no idea of the status. They told me to open a ticket. Horrible communication as I have to use multiple channels and they don't communicate proactively. I assume my order won't be here for the event I ordered it for. The lack of communication means I don't have other options since I didn't know in advance. I also have to waste my time tracking them down since they don't communicate anything. AVOID if you need something on time.

Products used:
Postcard

Service
Value
Shipping
Thumbnail of user brianb1069
1 review
0 helpful votes
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October 17th, 2019

I needed biz cards right away for a new project so instead of VistaPrint I decided to try OvernightPrints. Cards came in on time but all in tiny print. Huge White Border around the entire edge. I was told by customer service that I submitted it that way. Sorry I am not stupid and you are a business in making business cards & that's why I hired you. I was told its my fault like & they told me they are not responsible. This is the same problems as other customers on here. Buyer Beware!

Thumbnail of user johnt3792
1 review
0 helpful votes
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October 4th, 2022

Been have a run around on why I don't have my cards. Expected them Friday and now they are another week out. I would've gone elsewhere if I had none it would be this much trouble getting them. Pretty pathetic if you ask me.

Tip for consumers:
DONT!

Products used:
1000 business cards

Service
Value
Shipping
Thumbnail of user jarena1
Jaren A. – Overnight Prints Rep

Hello John Thrasher, thank you for the review. We do apologize that you were not able to get the order by the estimated delivery date and for any inconvenience that this may have caused. We will take your comments into consideration as we look to better our team and our production process. If you have not already, please contact our customer service team at service@overnightprints.com so we may assist you.

Thumbnail of user kaleel2
1 review
3 helpful votes
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October 21st, 2022
Verified purchase

Had a small order and paid extra to have them within a week. Did not come for over a MONTH. No email explaining delay or expected delivery. I called 6 times for updates. Requested a manager to call. Nothing. They will only refund shipping cost. Customer Service is a complete joke and they do not care about your order, time, or business. 0/10. Go literally anywhere else and save your money.

Thumbnail of user jarena1
Jaren A. – Overnight Prints Rep

Hello Kalee, thank you for the review. We do apologize that you were not able to get the order by the estimated delivery date and for any inconvenience that this may have caused. We will take your comments into consideration as we look to better our team. I do apologize that you were not able to get a hold of a supervisor but if you would like to still speak to a supervisor please update your review with your response and we will set something up.

Thumbnail of user gabrielm325
1 review
0 helpful votes
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October 22nd, 2021
Verified purchase

My order said it would take 10 days to reach me. Instead, it took well over a month; so long, in fact, that by the time it arrived the information on them was outdated. I contacted them through their support page several times, but was met with nothing more than an automated response that basically just redirected me back to the site. The cards are black, but they have white stripes across a lot them as if the printers for them were low on ink or something, and several of them had delamination on the matte finish. I figured at least the QR code on the back of them would be helpful to bring people to my website, but upon further inspection the QR code on the back printed incorrectly and is literally completely and utterly unusable. I am extremely upset that I wasted my money on these. This is complete bs.

I have attached photos of what their website showed they would look like and what I was sent.

Thumbnail of user brianm2582
1 review
0 helpful votes
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December 4th, 2021
Verified purchase

The single worst service i ever had. Ordered the wrapping paper from them 11/13 was suppose to get it by 11/23 its 12/4 it still hasn't came, we even paid for rush shipping. The response from them has been cold and robotic. I will never do business with them again.

Tip for consumers:
DONT USE THIS SITE!

Products used:
none havent gotten anything yet.

Thumbnail of user katieg234
1 review
1 helpful vote
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March 3rd, 2021
Verified purchase

I literally had all of our business cards for a 32 people at 500 a person printed with this company. They were inconsistent with quality. There is a yellow tint to most of them, and the Spot UV is blurry and YELLOW! Do you even know how hard it is to get a refund through them? No, because most people give up trying. If you want quality and fairness... go somewhere else!

Thumbnail of user jeanned77
1 review
0 helpful votes
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January 27th, 2020

I wish I had not ordered business cards from Overnight Prints. Every card in the box has a white mark on it, which clearly should've been caught by quality control. Customer Service is useless. I've been talking to them for a week and getting nowhere.

I will never order from this company again.

The logo on the card has been blurred out to protect my client. YOu can see the white mark on the upper right. It's on every card (500 cards!).

Thumbnail of user daled430
2 reviews
0 helpful votes
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October 11th, 2023
Verified purchase

"Overnight" is anything BUT what this company offers. Projects have been consistently delayed without adequate communication. The customer service is virtually nonexistent. Ordering is easy. Paying is easy. Getting the product on time - ehhh...pray about it! Thoroughly disappointed with this business. The quality of the products I'd received in years past was excellent. I don't know if there was a management change or what but even a few times prior to the pandemic the service had started falling off. After a 2 year break I thought they'd be back on track so I tried again. I should not have done it. Now I'm two days away from an event scrambling to get a product that I was told was in production 5 days ago.

Products used:
I ordered booklets that I didn't receive due to issues on the company's end and there has been considerable hassle in the waiting process

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulv738
1 review
0 helpful votes
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December 1st, 2021
Verified purchase

I've been using this company for the first time, they forgot to print the artwork but not the content. I contacted customer service per email twice and no response. The "good" thing is, that I ordered only 100 cards to check them out.
Cards in the trash and €28 down the toilet! Thanks for nothing.

Products used:
Business Cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user jhonnathanc
1 review
0 helpful votes
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May 9th, 2019

Poorly cut, looks like in a rush. They Won't refund or remake the order. Every business cards has a different cut. Go to VISTAPRINT, where if they make a mistake they will fix it, no questions asked.

The preview looks totally different from what I have received. And they hide behind policies for a poorly done job.

Thumbnail of user jarena
Jaren A. – Overnight Prints Rep

Hello Jhonnathan, I took a look at your order and saw that you paid for file review. We did flag the order because your text was going outside of the safe zone. We warned you that doing this would cause the text to be cut off but instead you wished to print as is. By choosing to go against our file review the order was sent to "print as is" as you requested and because of this we are unable to offer any compensation going forward. This information about no compensation for text outside of the safe zone can be found within our terms of service. I do apologize for any inconvenience that this may have caused.

Thumbnail of user edwardg448
1 review
0 helpful votes
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May 19th, 2021
Verified purchase

Today is 5/19. I ordered on 5/8. Expected delivery of 5/14. Website still shows my cards as being in production. When I called to cancel and be refunded, they said I would only be refunded for shipping. I'm going to my bank for a refund.

Tip for consumers:
Choose another site. I had to order from Stables same- day cards instead.

Products used:
Business cards, never shipped

Service
Value
Shipping
Returns
Quality
Thumbnail of user sethd32
1 review
0 helpful votes
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January 10th, 2020

Ordered some prints for an event that came up unexpectedly and paid $50+ Expedited shipping to ensure it would arrive in time. It arrived 2 days after the event and 3 days after they had told us it would. There solution was to refund $7 in shipping cost'. Prints were useless at that point. Gave them another chance and the exact same occurrence happened. With more run around and false phone holds, supervisors are always in a meeting'. I do not advise you order from this company as we have wasted more than $500.00 by now on expensive fire kindling, this company is smoke and mirrors and certainly not overnight(over week).

Thumbnail of user caitlynm41
6 reviews
3 helpful votes
  • Send Message
March 20th, 2021

You can custom cards from Overnight Prints. They provide quick service and customer support is also amazing. Online design tools and fast printing available at their site. High-quality products with reasonable price.

Thumbnail of user jamiem763
1 review
1 helpful vote
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November 27th, 2021

Ordered business cards overnight. Paid premium air freight. They delivered late and would not offer an evaluated refund. Then radio silence. They have 52 reviews on this site last 12 months - 48 are negative. Use this company only if you wish to accept late deliveries, broken commitments and shoddy customer service. They dont behave the way TEAM USA should behave...

Tip for consumers:
try another company with better ratings

Products used:
overnight business cards next day commitment

Service
Value
Shipping
Quality

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From the business

Ordering custom business cards from overnightprints.com is quick and easy with our online design tools, fast printing, and superior quality guarantee.

Company Representative

Thumbnail of user ericd100
Brittney S.
Customer Service Representative

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