Overview
Ovago has a rating of 3.3 stars from 233 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
Very happy with the quality of service and consistency in the quality I've received throughout our phone and email exchanges
Going to Africa. So far so good! I'll report once the travel is over. But pricing has been super competitive.
Dear Devon,
Thank you for your amazing feedback! We always aim to provide great deals to all our clients. If you have any questions regarding your upcoming trip, please feel free to reach out to us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Flight cost was competitive. When schedule changed they contacted me immediately.
Dear Ann,
Thank you for sharing your feedback! We're delighted to know that you find our rates competitive. If you have any questions regarding the flight schedule change, please let us know and we'll be happy to assist.
It was a pleasure serving you!
Faithfully yours,
Ovago team
She was very nice and helpful. Very professional and was a great help in serving me. I really appreciate her help and support.
Dear Kenneth,
Thank you for your kind words. We're delighted to hear that Brooklyn was able to assist you with the booking process. If you have any questions, please let us know and we'll be more than happy to assist you.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Agents and staff are very friendly and polite.and very helpful
Dear Jelanie,
Thank you for your kind words! We will definitely share this with the team. Should you require further assistance, please let us know. We'd be happy to assist!
Faithfully yours,
Ovago
Standard time to get rested and the reliability of the property is very well done
Dear Renz,
Thank you for your 5 star ratings! If you need any help, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Not satisfied. If you show the price and allowed it to get purchased, please grand it. It's not fare and it's confusing people.
Dear Olga,
Thank you for reaching out to us. Our records confirm that a booking from Fort Lauderdale to San Francisco was initiated. However, while processing the booking, we received a notification that the price had increased. Please note that we work with live inventory, and the offers available are based on market conditions. While we strive to provide the most affordable and suitable reservations for all our clients, factors such as demand, seat availability, and seasonality are beyond our control.
We sincerely apologize for any inconvenience this may have caused and appreciate you sharing your thoughts with us. Should you need any further assistance, please don’t hesitate to contact us anytime.
Faithfully yours,
Ovago team
The best price and the greatest customer service. I strongly recommend anyone to give them a try.
A few back and forth calls and the folks sent to me my exchanged ticket.
Dear Larissa,
Thank you for sharing your wonderful experience! We're delighted to know that exchange process was successfully. If you need anything or require further support, please feel free to contact us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Such a great experience I've had! Exemplary service and convenience beyond compare.
Dear Ian,
Thank you for sharing your wonderful experience! Your satisfaction is indeed our top priority. Should you require further support, just let us know. We'd be happy to assist. It was a pleasure serving you.
Faithfully yours,
Ovago
We felt really cared for when booking with Ovago. Their customer service is attentive and proactive, and we had the best trip thanks to them.
Dear Eugenia,
Thank you for your amazing feedback! We truly value your business and we're glad to hear that you had a blast! If you need further support, just let us know. We'd be happy to assist. It was a pleasure serving you!
Faithfully yours,
Ovago
Tickets purchased from Ovago with a transfer in Milan. The confirmation email makes it seem like a regular transfer, only when I am at the departure airport the airline informs me that I have to go through customs in Milan collect my bags and check-in with the second airline - all in 2 hours while hoping for no delays. Be warned, Ovago will put you in this situation and will claim no responsibility for it. Once you purchase your ticket you will be on your own - oh except the incessant phone calls you will receive to sell you extras until the day of your flight.
Dear Can Ersoy,
Thank you for reaching out to us. Our records confirm that this reservation was made online. Please note that we do not handle visa-related concerns, and it is the passenger’s responsibility to ensure all travel requirements are met. All necessary details, including airline record locators, flight schedules, layover timings, and reminders about plane changes, were sent to your registered email address after completing the booking process.
It is important to mention that if your booking includes more than one airline reservation code, even with the same airline, a self-transfer may be required. According to the booking history, all segments were fully utilized. Thank you for sharing your thoughts with us. If you require further assistance, please feel free to contact us anytime.
Faithfully yours,
The Ovago Team
My experience was great with Ovago. At first I wasn't sure I decided to use them and I'm glad I did!
Dear Jeffrey,
Thank you for your amazing feedback! We're delighted to know that we have met your expectations. If you have any questions or require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
From finalizing the purchase airline tickets to resolving aftersales questions, Ovago had provided their expert help.
Dear Edwin,
Thank you for sharing your feedback. Your satisfaction is our top priority and we're glad that we're able to assist you from the booking process to resolving any issues. Please know that we're here for you should you require further assistance.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Our flight had no hassle, everything was smooth. All in all, great experience.
Dear Jake,
Thank you for booking with us! We're delighted to know that the entire experience was great. If you need further assistance, please feel free to reach out to us anytime! It was a pleasure serving you!
Faithfully yours,
Ovago
Ovago completely failed to provide confirmed flights for a family of four, despite receiving full payment. This resulted in significant financial loss, emotional distress, and disruption of important family events. The company's customer service was unhelpful, and the offered resolution was unacceptable. Seeking immediate investigation and full compensation.
Dear Joseph,
Thank you for reaching out to us. According to the booking history, after the tickets were confirmed and issued, an involuntary change occurred in the reservation, resulting in the cancellation of the segments. A thorough investigation confirmed that this action was not initiated by the travel agency. We reached out to the carrier and requested a possible exception, but unfortunately, the segments were not reinstated by the airline, and they refused to waive any associated penalties and fare differences in reissuing the tickets.
Recognizing the urgency of the situation, we reissued the tickets at no additional cost, and a confirmation was shared with your registered email address. We understand that you are seeking compensation; however, we have explored all possibilities for you, and the tickets have been reissued and utilized. We sincerely apologize for the overall inconvenience and thank you for sharing your thoughts with us.
Should you have any questions, please do not hesitate to contact us at any time.
Faithfully yours,
Ovago Team
Dylan went above and beyond to make sure I got the best deal and has been so responsive!
Dear Jenny,
Thank you for sharing your feedback! We're delighted to know that Dylan was able to recommend the best deal for you. If you have any questions or need further assistance, please do not hesitate to reach out anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
I tried to make a booking for an international flight. It took them more than 18 hours to get back to me with another flight itinerary which was longer and more expensive. I then had many back-and-forth messages until they agreed to give me my original booking at the original price. THEN they told me my bank declined the purchase- which is IMPOSSIBLE and a LIE. THEN they told me they needed to call my personal number for "verification purposes". Many lied and excuses all to cover up the fact that the incredibly cheap fare they were offering did not exist. Ovago may not be a scam but they are definitely not trustworthy.
Dear Yuki,
Thank you for reaching out to us. Our records indicate that a reservation was initiated; however, due to a payment issue, we were unable to proceed with ticket issuance, and no charges were applied.
Please know that we take our clients' security very seriously. To ensure the safety of all transactions, we conduct thorough verifications of all payments. We sincerely apologize for any inconvenience this may have caused and appreciate you bringing this matter to our attention.
While we regret that we were unable to meet your expectations on this occasion, we hope to have the opportunity to serve you better in the future. Should you need any further assistance, please do not hesitate to contact us.
Faithfully yours,
Ovago team
I booked flights to Italy. We paid for seats we chose.
My daughter upgraded us and i contacted Ovago for a refund for the seats we would not use.
They refused.
After many emails back and forth they offered two 100 vouchers...good for the DAY they sent the email. NOT EVEN ONE DAY!
This is not acceptable...i will never use them again and will warn whoever i can against them.
Dear Edeit,
Thank you for reaching out to us. We understand that you purchased seat assignments prior to a voluntary exchange or upgrade. Please allow us to clarify that, as per the terms and conditions you agreed to, seat assignments are non-refundable and non-transferable, unless the changes or cancellations are initiated by the validating carrier.
We sincerely apologize for any inconvenience this may have caused and truly appreciate your understanding. As a gesture of goodwill, we have issued (2) $100 vouchers which can be used for future travel. These vouchers are valid for 12 months from the issuance date. Should you encounter any issues while using them, please don't hesitate to reach out to us directly. We’d be happy to assist you.
Faithfully yours,
Ovago Team
STAY AWAY! THEY HAVE NO CUSTOMER SERVICE. THEY REFUSE TO REFUND THE SEATS I BOUGHT BEFORE I UPGRADED MY FLIGHTS.
THEFT!
Agent worked with me to get what I wanted, and provided a better itinerary.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicolas,
Thank you for your amazing feedback! We're delighted to hear that you find our communications consistent. If you need additional support, please let us know. We'd be happy to assist!
Faithfully yours,
Ovago