Bought tickets in Ovago. Least expressive but no option to buy seats etc.

I will use Ovago again you kept me inform every step of the way

Easy to deal with. Super proffesional, no extra questions.Thanks.

Satisfied..

Staff is helpfull, will definetly book with them again

Ovago helped me get to my destination on convenient flights with the lowest price on the market.

So I booked a trip from San Francisco to Christchurch during this Christmas break. While I was at the airport for the first leg of the journey, Alaska had a 3 hour delay (AS3435) (due to low visibility) and given that my connecting flight only had a 3h buffer, there was absolutely no way for me to make the second international flight. So I went to Alaska's service desk and they told me they couldn't do anything because the travel agent booked this flight and they couldn't change me to another flight. Naturally I called the travel agent and they kept transferring me to the flight modification department where there was no one answering. On the phone they keep saying that I was first in line but no one would answer. When I tried to call another department, someone would pick up and say the same thing. I got so angry that I said to one of guys on the phone that I will not hang up until someone from that department speaks to me right now. They then said "I will have them call you back" Obviously no one did. I also submitted a call back and you guess it right, no one called. Over and Over again, I called and got sent to the blackhole 8 times. It was clear that they wanted to offload the responsibility to the airline and make them pay for my flight change or something. Because when I finally got to LAX for my next flight that I was so destined to miss, they claimed that they tried to call me (while I was in the air flying to LA), what a convenient time to call? When I finally got to LAX, I had exactly 15 minutes before the departure time of my connecting flight (NZ3), I ran as fast as I could to the gate, only to watch the plane door get shut in my face. I panicked and went to the next gate which was another flight (NZ5) to Auckland and begged the staff there to let me board. Obviously it didn't work. Finally, I was booked on another flight (Qantas flight via Sydney QF12 and QF 3) by Alaska at LAX after and hour of yelling and negotiating. I finally got to my destination after 37 hours of traveling. To top this up, Qantas lost my luggage for the entirety of my trip in New Zealand. I was traveling without luggage for 10 days! But the moral of the story is that one should never do business with OVAGO!

EASY TO BOOK WITH OVAGO. WAITING TO RESERVE MY SEAT NOW.

I used twice Ovago website to purchase business class tickets. Everything was fine and smoothly!

I purchased a plane ticket with OVAGO, Jade being the representative. The flight was business class from Miami to Bologna, Italy, for attending the Cersaie show, routed via Zurich on Swiss Airlines. The issues commenced when I had to make three separate payments, which Kade mentioned was standard procedure with Swiss Airlines, consuming an entire day to book the two business class tickets. Our return was scheduled for the early morning of September 29th via Zurich to Miami. I had business meetings on the 30th in Miami to sign a large distribution contract, necessitating our return on the 29th. The nightmare began on the 27th when I received an email from Swiss Airlines stating my return flight on the 29th was canceled, with no reason provided. I contacted Jade at OVAGO via call and email, and she reassured me that everything was fine on her end and no flights were cancelled. Fortunately, I was with some local government employees at the show, who informed me of a worker strike in Bologna starting midnight on the 28th and ending midnight on the 29th, leading to flight cancellations on the 29th. I emailed Jade again with this information, and only then did she confirm the cancellation.

The next step was to secure a flight out of Bologna for the 30th, and Jade said she would see what could be done. On the 28th, Kade called, falsely claiming a week-long strike in Bologna, suggesting a departure from Venice on the 30th with an economy ticket due to unavailability of business class. I researched online, finding several flights on the 30th, including our original one on the 29th. Upon informing Jade, she called an hour later, stating no business class seats were available until October 2nd (Monday). However, my research showed ample business class seats, especially on the Swiss flight we were initially booked. I sternly told Jade to book us on the next available flight, no later than October 1st, threatening to re-purchase the same Swiss flight and dispute the original ticket. After multiple calls, she booked a flight with Lufthansa for October 1st, departing Bologna at 6:05 am to Frankfurt, then onto Miami, which I accepted. I rescheduled the Miami meetings to Monday, as the company owners I was to meet had a flight on Monday morning.

Then, I inquired with Jade about the hotel and food expenses I would incur due to the flight cancellation. She claimed there was nothing she could do. As my hotel was fully booked from the 29th, we had to switch hotels. Extending my stay to the 30th, I arranged a meeting with a key supplier in Bologna to discuss a partnership, aiming to make the most of the situation. On the evening of the 29th, Jade called, informing me that the Lufthansa flight on the 30th was canceled. Concurrently, I received an email stating my flight was voluntarily canceled. Jade now suggested leaving on October 2nd due to the unavailability of other flights. I suspected deceit, especially as I had already chosen seats with Lufthansa. I called Lufthansa; representative Amy confirmed that my travel agent had canceled the reservation, though the flight was still scheduled. Despite her attempt to reinstate the flight, no seats were available. Confronting Jade via email, she falsely claimed I was never booked with Lufthansa but with Swiss, and that flight was canceled. I forwarded her the recorded conversation with Lufthansa, notifying her of my intent to purchase a new ticket and take legal action. Desperate to depart, I booked a $10k Delta flight for early the next morning.

On the following morning, as I was preparing for the flight, an email from Jade arrived with a booking confirmation for October 1st on Swiss Airlines—the very flight previously deemed unavailable and canceled. My misfortune deepened when I attempted to cancel the Delta flight through their app to preserve the supplier meeting on the 30th. Although it seemed I could obtain an E credit due to the business class ticket, upon cancellation, no credit appeared. Delta informed me that since the flight was imminent and I had already checked in, no credit could be awarded. This left me frustrated and $10k short. Without contacting Jade, I hoped the newly discovered flight would remain confirmed. The narrative took a further twist post-meeting on the 30th when I called Swiss Airlines to confirm the flight for the 1st. The agent revealed that the flight faced cancellation due to non-payment for the selected seats, as it was overbooked. Retelling the ordeal, the agent managed to secure two separate business class tickets for my wife and me at an additional fee of $149. The drama escalated at the airport during check-in. Although previously checked in over the phone, the counter agent saw our final destination as Bogota, Colombia. After my clarification, she attempted to correct the booking, but the flight's overbooked status caused our seats to be reassigned the moment she cancelled the check-in. It took a supervisor's intervention and a call to Swiss main reservation to reclaim our seats from standby passengers, a favor that left me feeling sympathetic for those passengers yet exasperated with the deceitful antics of OVAGO.

The distress inflicted by OVAGO not only affected my wife and me but also two other passengers who momentarily thought they had secured a flight home. OVAGO's unscrupulous actions warrant legal retribution and widespread exposure on social media platforms. They are currently under litigation by the Texas State Attorney for precisely such fraudulent practices. This unethical modus operandi is intolerable, and I earnestly wish for their operations to cease. I am left to bear the financial burden for additional hotel stays, meals, the $10k for an emergency flight booking, alongside the emotional turmoil experienced throughout this overseas ordeal.