Overview
Ovago has a rating of 3.3 stars from 233 reviews, indicating that most customers are generally satisfied with their purchases. Ovago ranks 20th among Travel Agency sites.
Ich sprach mit einem sehr höflichen mitarbeiter. Mein flug wird bestätigt auf der Lufthansa-website. Ich werde Ovago für meine zukünftigen Flüge in Betracht ziehen.
Really good value fares but be careful of fees and policies. Seat selections are not transferable to date changes. Support can be mixed, but eventually fix ticket issue. Just read the fine print.
Dear Guy H,
Thank you for reaching out to us. According to the booking history, a voluntary schedule change was initiated. In response, flight options, associated airline fees, and fare differences were shared with your registered email address. Please note that when processing an exchange, certain airline policies must be adhered to, including maintaining the same class of service or higher and the same routing. Airfares fluctuate for various reasons, including but not limited to seat availability, seasonality, and demand—factors that are beyond our or any travel agency’s control.
Additionally, we noticed that you purchased pre-assigned seats in the original booking and requested that they be transferred to the exchanged tickets. As per the terms and conditions, the seat assignments are non-refundable and non-transferable, except for a flight cancellation or change initiated by the validating carrier. As a gesture of goodwill, the seats were transferred and successfully assigned.
We sincerely apologize for the overall inconvenience and appreciate you sharing your thoughts with us. Should you require further assistance, please feel free to contact us anytime.
Faithfully yours,
Ovago team
Easy to book. I called to check a few details about my flight and the support team was very helpful.
Dear Gabriela,
Thank you for sharing your thoughts with us. Should you require further assistance, please feel free to reach out to us at anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
I'd give a thumbs up approval. The experience and service I got was highly appreciated and recommended.
Dear Kent,
Thank you for choosing us! Should you require further support, let us know. We'd be happy to assist!
Faithfully yours,
Ovago
When it comes to customer service with representatives, it is hard to get correct information. Everything is vague.
Dear Jamie,
Thank you for reaching out to us.According to our records, our service team contacted you regarding additional services that offer extra protection for all travelers. The differences and benefits of each plan were thoroughly discussed during your phone call, and the details were also sent to your registered email address. Additionally, when you inquired about the checked baggage allowance, the sales agent confirmed that two checked bags are included in your booking.
If you need any further assistance or have additional questions, please feel free to contact us. Alternatively, you can provide more details by emailing claims@ovago.com.We sincerely apologize for any confusion and appreciate your understanding. We look forward to resolving any concerns you may have.
Faithfully yours,
Ovago Team
Bunch of emails, bunch of phone calls, can't fix a simple thing on flight. Had to call the airline myself which took 15 minutes myself. Idiots in India writing "I'm so sorry" emails and doing nothing of value. Idiots.
Dear Steve K,
Thank you for reaching out to us. According to the booking history, the last segment was affected by a major schedule change initiated by the carrier. In response, an alternate flight option was shared and accepted. Please note that any further actions, such as reissuance, require a waiver or confirmation from the validating carrier.
We’re pleased to hear that you have contacted the airline and had the tickets reissued. We apologize for the inconvenience and appreciate you sharing your feedback. Should you have any further questions or need additional assistance, please do not hesitate to contact us again.
Faithfully yours,
Ovago Team
First called.sales he don't know how to help me.i am done my self from computer.
Second called i ask for booking number? He told me i should get before mid night and i asked him help me take note.i need to get early ASAP
Dear D.L,
Thank you for bringing this matter to our attention and appreciate your feedback!
According to our records, you inquired about the airline confirmation code to proceed with pre-assigned seats. Our service team has checked the status of your booking and informed you that once the reservation is confirmed, an email will be sent to your registered email address.
Upon verifying the booking history, we confirm that the tickets have been issued and are confirmed. You may now proceed with reserving your preferred seats with the airline. Alternatively, we have a team that is ready to help you book the seats you desire to be seated in and for that, you have to simply contact us and we'll happily help you with our additional services.
Should you require any other further assistance, please feel free to reach out to us anytime.
Faithfully yours,
Ovago team
I've used Ovago just one time and was a bit disappointed that I was not notified of changes to my itinerary. I would have been completely unaware if I had not been checking on the flights myself. To their credit though, Ovago reacted quickly to my inquiries and worked to correct the inconsistencies. But...the action that they indicated would happen within 24 hours did not happen within 48, and I had to follow-up with another inquiry. Again Customer Service's response was timely and this time the issue was resolved. Not sure whether I will use Ovago again though.
Over satisfactory experience however little disappointed with the details shown on final review page was showing incorrect DOB even after providing correct details. It seems a bug with your interface. Rest everything was good.
Dear Yash,
Thank you for sharing your online booking experience with us. Your feedback gives us the opportunity to further review the site's interface. We're delighted to hear that the rest of your experience was positive. If you have any questions or concerns, please feel free to let us know.
Faithfully yours,
Ovago
Booked with British Airways through Ovago. Saved money on the price of the ticket, however Ovago wanted an absurdly high price to select a seat on the plane. Had I done so, the savings from booking directly with the airline company would have been lost. The friend who encouraged me to use Ovago through Sky Planner is a frequent traveler and content with the company, although no flight seat for her either.
Dear Mary S,
Thank you for sharing your experience with us and we're delighted to hear that you're able to secure great flight deals! Be certain that your feedback regarding the pre assigned seats will be reviewed. If you have any questions or require additional support, please know that we're here for you 24/7. We look forward to serving you again!
Faithfully yours,
Ovago
Although the best processing result is slightly different from my expectations, overall it is still good!
Dear Jing,
Thank you for sharing your thoughts with us. We're glad to hear that, overall, you found the entire process to be good. If you have any questions or need additional support, please don’t hesitate to reach out at any time—our team will be happy to assist you. We appreciate your trust and look forward to serving you again!
Faithfully yours,
Ovago
Would have been a 5 had they not called back to push for upgrades and things I didn't want
Dear Leann G,
Thank you for booking with us and for sharing your experience! Your honest feedback is invaluable to us. We’re sorry to hear that you were not completely satisfied with the additional services, and we will take note of your concerns. Please know that these services are offered to all clients to ensure that every travel need is met.
We hope this won’t overshadow your trip and that the entire journey will be a wonderful experience! If you need any further support, please don’t hesitate to reach out anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Only 1 bag allowed. Would have obviously wanted a second check-in baggage allowance to book it again in the future with them but not anymore.
Dear Aniket,
Thank you for reaching out to us and taking the time to share your thoughts. Whether it’s positive or negative feedback, we use it as a tool to improve our services and processes.We understand that you wish to add an additional baggage allowance. Due to the airline’s restrictions, you were advised to visit the carrier’s website to proceed with your request.
In some cases, airlines allow passengers to add flight inclusions, such as baggage, both before and after booking. However, there are instances where additional baggage allowance can only be purchased at the airport counter on the day of departure. We sincerely apologize for any inconvenience this may have caused. Please let us know if you require any further assistance.
Faithfully yours,
Ovago
This online platform is very helpful tools by allowing businesses and buyers to interact through online.
Dear Roberto,
Thank you for your kind words. We look forward to assisting you again!
Faithfully yours,
Ovago
The price was good and the process very easy and fast. I was a bit surprised and suspicious by it but everything legit. I received the confirmation and my e ticket in no time! Very good experience!
Dear Isabelle,
Thank you for the amazing feedback! We're glad that you found the process easy and fast. Should you require further assistance, please feel free to contact us anytime.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Good experience, nice customer service, very friendly.
Dear Bin J,
Thank you for your kind words. We're delighted to know that you had a wonderful booking experience with us. If you have any questions or require further support, please do not hesitate to contact us anytime. We'd be happy to help.
It was a pleasure serving you!
Faithfully yours,
Ovago team
Had to call customer support regarding a change for my flight, it was done quickly and at a reasonable cost.
Dear Dana,
Thank you for your amazing feedback! We're glad that Remo was able to assist you with the exchange process. If you require further assistance, please feel free to contact us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
The agents were helpful and provided me a lot of options when I need to change my flight. Will surely recommend them.
Dear Riley,
Thank you for choosing us! We're thrilled to hear that our team was able to assist you with the exchange process. Should you require further support, please feel free to reach out to us. It was a pleasure serving you!
Faithfully yours,
Ovago
Easy experience and my reservation went to the airline site very soon after the transaction. I was then able to add my Airline rewards number and my TSA pre-approve number.
Dear Ellen G,
Thank you for your 5 stars! We're glad that we're able to assist you with your flight reservation. If you have any questions or require further assistance, please know that we're for you 24/7!
It was a pleasure serving you!
Faithfully yours,,
Ovago team
Booked my first flight with them and they offer several options at affordable rates. Thank you for your help
Dear Riley,
Thank you for booking with us! We're glad that we're able to provide the most affordable rates for you. If you need further assistance, please feel free to reach out to us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
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- Wilmington, DE, United States
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Business Highlights
- 24/7 Customer Support
- Easy trip management
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Lieber Linus,
Vielen Dank, dass Sie sich für uns entschieden haben! Wir freuen uns, dass Ihr Flug mit Lufthansa bestätigt wurde. Sollten Sie weitere Unterstützung benötigen oder Fragen haben, können Sie sich jederzeit gerne an uns wenden. Wir waren gerne für Sie da!
Mit freundlichen Grüßen,
Ovago