OvagoReviews 339

My flights were canceled, no other flights were arranged, and they only gave me a partial refund. They refused to refund their commission/service fees. So they charged me money to not take a trip when the airline that canceled my flight. Book with literally anyone but ovago. Terrible company.

I spoke to Nancy in December 2020, prior to the scheduled flight departure,. At that time, Nancy communicated that for a cost of $125 per ticket, I could extend the value of the tickets for 12 months. She made NO mention of a $200 change fee at the time of future booking. If she had, I would NOT have spent the $500 ($125 X 4) to extend the tickets and I certainly would not have agreed to ultimately pay $1300 (total) for the ability to rebook. DO NOT USE OVAGO TO BOOK FLIGHT RESERVATIONS!

If I could have 0 stars I would!
This was the worst experience purchasing a international flight the entire process took 8 hours & 6 phone calls to somewhat resolve. I was initially quoted 1996. 00 when the same exact flight was on delta for 1775. 05 - I sent a screen shot, Ovago matched the price, sent me an invoice, I purchased the ticket, & I'm done right! NOPE! About 30-45 mins later I receive a call from Brock stating the ticket can't be booked and I have to pay and extra 190.90 and sends me a invoice for the difference because the seats are not unavailable for the 1775. 00. I go to delta.com look up my flight boom there it is for the SAME EXACT price and this is where it goes down hill quick- I reached out to them to let them know I'm not paying more and this is a bait and switch. 6 hours later Wayne calls me and tells me my other ticket is canceled and I have to repurchase the ticket I ended up having to purchase the ticket again. I had to beg for a cancellation email for the other ticket which Wayne would not send it to me until I purchased the new ticket. I felt pressured and bullied into buying the ticket.
I went thru Priceline.com initially and somehow ended up with Brock and Wayne from Ovago after trying to book a multi city ticket via phone with Priceline - an unexplained error was made on Ovagos part and I ended up having to purchase 2 tickets for 1775. 00 and now I have to wait 3-5 days for a refund on one of the 2 tickets purchased. Ovago was not willing to provide me with a future credit due the inconvenience. Wayne was rude, aggressive, and unprofessional during our call -the only thing this company cares about it making a commission off your airlines ticket. 30 mins after buying the new ticket both charges got my account and there's nothing I can do now but wait for a refund. Do not purchase their insurance go thru your airline company after the ticket is issued- it's way cheaper! This was the most stressful situation in my 23 years of international flying! DO NOT USE THIS COMPANY! I will also be reaching out to Priceline as well! Worst experience ever!

Terrible customer service and communication, and they straight up stole my money. My flight was cancelled, and despite months of fighting, they refused to issue a refund. A year later they reached out, out of the blue, to say they paid me back. This is the worst company I've interacted with, in any capacity.

I thought I purchased a ticket online thru Kayak with OVAGO but came to find out the date they were advertising were not available. All of a sudden after getting all of my information including my credit card numbers.
I got an e-mail from a guy named Clark telling me the date I chose no longer available even though they were advertising it and instead he gave me different dates that will work if I changed my flight date.
I agreed to the dates he offered himself but then after several phone calls and e-mails from me trying to reach them about alternative promised tickets they told me the date they told me as an alternative not good either!
What kind of joke of a business is this. Tell me please
All I can say is stay away from OVAGO via Kayak or directly! They will cost you time frustration and money!
They are not in the business to help people, they will find the ways to not help you!
STAY AWAY!

Ovago doesn't even deserve to be called travel agency.
I Had to cancel a flight on January 2020 because of the pandemic and they never refunded me.
I provided all the evidence and info they requested and it didn't matter to them.
Their poor customer service never gave me answers and they STOLE my money.
I spoke to probably 6 different customer service employees that stop replying to my emails eventually.
They've been sending me the same emails for over A YEAR and they never gave me the money back.
These people are horrible.
I cannot even express how disgusted I am for the horrible unprofessional people they are. Give me my money back!

We had a flight canceled due to covid. It took 8 months for any type of resolution and now we're trying to use our credit for a much cheaper domestic flight with the same airline. They say we have to go to our original location. We can't go to our original location due to COVID. I explain that we can't go there due to covid and the flight we want to take is much cheaper and the same airline. I get a rude response from the agent. I inquire about a rerouting fee. I get no response. I email customer care and get no response.

The lady Ingrid travel agent refuse over and over issue the refund due to airport closer due to Pope franciss visiting overseas and could not fly and I even put her to way with Qatar airline after multiple lies from her telling me there not giving me the refund and they said not your fault will issue the refund to the ovago and still she did not issue the refund been week and half now this is USA not 3rd world company she think steeling my money for no reason is not Gona happen
Please be aware from this agency OVAGO
Ingrid the agent works there

God bless
Kasey

Very poor customer service. Customer service agent named Zachary just wouldn't do the full refund even when flight is cancelled by the airline. I will not recommend anyone using this site

The airline cancelled my flights - by law they are required to refund all my money. However, Ovago is holding my refund hostage until I agree to let them charge an astronomical $2300 for 4 tickets for their "service fee" for the refund! This feels like extortion! From all the horrible reviews I've read online, I doubt I would even get any of my money back if I paid them even more money! THE WORST COMPANY I HAVE EVER DEALT WITH!

Very unprofessional and fraudulent
Very unprofessional and fraudulent, they made two charges on my credit card each of ($1182)of same amount, they told me to wait for 2-5 weeks and it will be refunded to my account which never happened. Upon follow ups they told me it will be resolved and will be informed within 24 hours, now i am calling after 3/4 days and they not answering, instead kept me on hold for hour. Do your buisness somewhere else, not with this fraudulent agency if you don't want your money stolen from your account.

We booked our 3 tickets via OVAGO. Completed our one way trip to Dubai. We ask to change one travel member return journey date. They changed the travel for one member with fair difference and automatically cancelled our return journey as per original schedule. We called many times travel agent but no response or resolution from the travel agent. We have to book new ticket to return back home. Overall we spent lot of money on hotel, food and transportation.

Avoid this travel agency for any reasons, no customer service. Do not waste your time here. I lost the money for 2 tickets and my valuable time.

Recently I lost my ticket due to this company. I was able to find a very good deal and the agent i talked to told me that he will HOLD the price for me for 24 hours. In few hours I told him the price is going up. He told me not to worry that he promise to HOLD the price for me. HOWEVER I paid that evening and the next morning the agent told me that they couldn't issue my ticket cuz the prize went up double.
I was able to go on a direct flight for 13 hours and they gave me an alternative that is 30 hours. When I noticed the price was going up, even when I bought it that time, I could of bought direct. Even though they promised, no responsibility what so ever. Now, I don't have a ticket thanks to this company. I even had the booking confirmation. I still have all the conversation screen shot. Very disappointed with this company.

These reviews are the same as Trustpilot. The pictures of "fake customers" the all have objects, never a human face (flowers, plants,...) they use the same terminology. Great experience, we were hesitant to travel, such and such is a kind person. Repetitive terminology. Fake reviews are on the rise among companies, they are very easily produced. I was scammed by OVAGO's outrageous fees upon cancellation on my flights. When I called another time to test them, they lied by claiming they did not know, whether they charge fees on refunding tickets. Some of the associates and managers I spoke to, claimed that they did not know. They are shady and misleading. This one man band called OVAGO in Moldova needs to be shut down.

Terrible customer service - complete lack of response...
All well and good on booking the flight, but changes had to be made and customer service was abominable. Three people promised to call back with details of possible flight that could be taken... no one called back. I even informed the COO, V Mxxxxx who said he would follow up and nothing happened. NEVER use this company unless you feel you are getting a great deal and you are sure you will not make a ticket change... go direct to the airline, my experience for changes has been 1000x better.

"OCT 7
V Mxxxxx sent the following message at 5:14 PM

Hi, Tony.
Once an exchange has been processed and a fee has been paid that becomes by default non refundable. I'll check on the ongoing investigation and will have someone get back to you on this with definitive answer."

NO FOLLOW UP, and this was a flight change needed as a result of COVID issues. My wife booked the same flight direct and got a change with no fuss and no charges.