Overview
Ovago has a rating of 3.4 stars from 257 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ovago most frequently mention and good experience. Ovago ranks 24th among Travel Agency sites.
I will say that even though it took some time to secure my entire group at a good rate, the team at Ovago always answered the phone and responded to questions I had. I realize in the travel world costs fluctuate by the moment so it just takes some patience and flexibility to secure less expensive rates.
First time using Ovago for multitraveler airline travel. The customer service representatives are very nice, professional and timely in their response to my inquiries. I would definitely use them again.
Dear Teresa,
Thank you for booking with us! We're glad to know that all your inquiries were addressed. If you need any further assistance, please don’t hesitate to reach out. We’re here to help! Wishing you a wonderful trip!
Faithfully yours,
Ovago
I got a great deal with 2 bag and 1 carry on bag.
Changing date was easily stated
Price adjustment option is given only with you guys. This is the first time heard!
Thank you
Dear Hasan,
Thank you for trusting us! We truly appreciate your business and are glad we were able to provide you with a great deal. If you have any questions or need additional support, please feel free to let us know.
It was a pleasure assisting you, and we look forward to helping you book more trips in the future!
Faithfully yours,
Ovago
Meg: I'm so proud of you for your patient and dedication for your job. We Almost purchase our tickets From different airlines, but through your kindness and patient and good customer service that makes us to change our mind. Thank you so much we ready appreciate you.let God continue to bless you with more knowledge in Jesus name.
Dear Aloucious M.,
What a perfect review! We truly appreciate you taking the time to share your excellent experience with Meg. We're delighted to hear how patient and committed she was in assisting you. Please know that we're available 24/7 in case you need additional support. Wishing you a fantastic trip!
Faithfully yours,
Ovago
I called Ovago customer service to inquire about retrieving my boarding pass. The operator immediately answered the phone, was extremely helpful and courteous. He stayed on the phone for over 15 minutes walking me through the process ensuring all my questions and concerns were addressed. He made the process very simple and stress free. I highly recommend this company and will use them again. Thank you Ovago.
Dear Tom,
Thank you for the amazing feedback! We're thrilled to hear that our service team was able to assist you throughout the process. Please know that we're always here should you need any further assistance or have any questions. It was a pleasure serving you, and we look forward to welcoming you back!
Yours faithfully,
Ovago
It is my first time dealing with ovago, it was nice experience faced trouble with my payment but they were able to solve it got my confirmation number once transaction went through.
Dear Sherif,
Thank you for sharing your booking experience with us. We’re delighted to hear that all your needs were met and addressed. Should you have any questions or require further support, please don’t hesitate to contact us at any time. Have a wonderful trip!
Faithfully yours,
Ovago
I forgot the name of the lady who helped me, I should have let her spelled her name so I can mention her here. She helped me have a free carry on luggage when my eticket says I have no free carry on luggage. Thank you again.
Dear JT,
Thank you for sharing this fantastic review! We're thrilled to hear that we were able to secure a carry-on for you. Rest assured, your kind words will be shared with the entire team. If you have any questions, please feel free to reach out to us at any time. We wish you a wonderful trip!
Faithfully yours,
Ovago
The booking was cheaper than with other companies and when my flight was rescheduled the customer service was amazing and help me with all the issues I could have
Dear Natalia,
Thank you for choosing us! We're delighted to hear that our service team was able to assist you with the involuntary schedule change. Should you have any questions or need further support, please don’t hesitate to let us know. Have a wonderful trip!
Faithfully yours,
Ovago
I have nothing but praise for the service provider, extremely helpful and very cordial. Stayed with me until my travel issues were fully resolved to my satisfaction. Thank you.
Dear Mohammad,
Thank you for sharing your experience with us! We're delighted to hear that your concerns were addressed effectively and that the issues were resolved.
If you need any additional support, please feel free to reach out. We're more than happy to help and look forward to serving you again!
Faithfully yours,
Ovago
My international flight booking was a smooth process, and the agents were very professional and polite. The only complaint I have is that when I had to change my flight dates due to unforeseen circumstances, the cost was quite high. I had to change my flight 3 times, and it ended up costing me over $750 added on to my already purchased fare. My ticket was one way only, and ended up a very expensive flight. I would also like to mention that in the past, airlines always allowed travelers two checked suitcases free for International flights. Now we only get one free bag, and extra bags cost a lot of money. My three extra bags cost me nearly $300 each! Plus paying $30 to get a window seat was unheard of back in the past! Seats in Coach seem to be smaller and shorter than ever, and there is hardly any leg room. I suffer from Claustrophobia, and plane trips are more like a nightmare than a pleasure to travel on long haul flights!
Cost cutting by airlines is being carried too far, right down to the small snack packets of tasteless pretzels instead of nuts, and low quality meals. I hope some executives from Airlines read this, because I am dreading my upcoming flight from East coast US to Australia! I don`t like canned sardines, and I don`t like being treated like one in a plane!
Dear Narelle,
Thank you for booking with us! We're delighted to hear that your overall experience was excellent. We’ve noted your feedback regarding the cost of the voluntary schedule change and flight inclusions. Should you have any questions or need further assistance, please don’t hesitate to reach out, we’re here to help. It was a pleasure serving you!
Faithfully yours,
Ovago
After booking a ticket through Ovago I began receiving phonecalls trying to market their upsell products to me, and emails saying I had agreed to the upsell and encouraging me to click confirm. Sneaky, lying marketing. Direct calls. Multiple. All because I made a booking.
Dear Megan,
Thank you for sharing your thoughts with us, this gave us the opportunity to further review the reservation history.Our records indicate that our service team contacted you regarding additional flight options. We fully understand that each client has unique needs and preferences, and we sincerely apologize if the process came across as overly assertive.
Please rest assured that you will no longer be contacted unless it is necessary, such as in the case of involuntary flight schedule changes. If you require any assistance, please don’t hesitate to reach out to us.
Yours faithfully,
Ovago
The agents are helpful and courteous. They were able to take care of my issues and found an appropriate solution.
Dear Jacob,
Thank you for trusting and booking with us! We're thrilled to hear that we were able to address all your concerns and that you found our service team courteous. Should you need further assistance or be looking to book a new adventure, please don't hesitate to let us know, we're here to help! It was a pleasure serving you!
Faithfully yours,
Ovago
First time using Ovago services. Everything went great, I will continue to use and recommend!)) Special thanks to the employee Noah! Special thanks to the employee Noah!
Dear Liliia D,
Thank you for booking with us! We’re truly delighted to hear that your entire experience was lovely. Rest assured, your kind words will be shared with Noah and the rest of the team. If you have any questions or need additional support, please feel free to reach out to us anytime. It was a pleasure assisting you with your trips, and we can’t wait to have you back! Safe travels!
Faithfully yours,
Ovago
Started booking through Kayak. Sent me to Ovago (expected Trivago, but did the name change?). Easy purchase, and seat selection confirmed 2 days later on Singapore Airways.
Dear Steve,
Thank you for booking with us! We're glad to confirm that your reservation has been successfully processed.
If you need any additional assistance or have any questions, please don’t hesitate to contact us anytime. It was a pleasure serving you!
Faithfully yours,
Ovago
Communicate honest and clear. Great job!
Listen and understand customer question a s answer provided by guideline. Great job email customer for follow up regarding customer requested.
Dear Chinh,
Thank you for your wonderful feedback! We always aim to provide the necessary support to all our clients and ensure that their needs are met. Should you require further assistance or have any questions, please don't hesitate to let us know. We're here to help! It was a pleasure serving you.
Faithfully yours,
Ovago
Although the best processing result is slightly different from my expectations, overall it is still good!
Dear Jing,
Thank you for sharing your thoughts with us. We're glad to hear that, overall, you found the entire process to be good. If you have any questions or need additional support, please don’t hesitate to reach out at any time—our team will be happy to assist you. We appreciate your trust and look forward to serving you again!
Faithfully yours,
Ovago
Your personal care assistant was very helpful with arranging my complicated travel, including changing flights to fit my preferences.
The airline made a change to one of the flights in my booking. Ovago immediately contacted me with the news and as we spoke, they provided a new flight option. I accepted it and the updated itinerary was sent to me via email. I waited to complete my trip before posting this review, but I've learned they are trustworthy.
Dear Katalin,
Thank you for this amazing review! We're delighted to hear that we've earned your trust and that you didn’t encounter any trouble despite the involuntary schedule change. Please know that we're here for you whenever you need us. It was a pleasure serving you, and we look forward to serving you again!
Yours faithfully,
Ovago
. good,
Customer Service, knowledgeable agents, fast response. Oslo was very responsive and was no waiting time
Dear Aniko,
Thank you for booking with Oslo! We truly appreciate you taking the time to highlight his fantastic qualities. Rest assured, your kind words will be shared with the entire team. Should you require further assistance, please feel free to contact us anytime. We wish you a wonderful trip!
Faithfully yours,
Ovago
Over satisfactory experience however little disappointed with the details shown on final review page was showing incorrect DOB even after providing correct details. It seems a bug with your interface. Rest everything was good.
Dear Yash,
Thank you for sharing your online booking experience with us. Your feedback gives us the opportunity to further review the site's interface. We're delighted to hear that the rest of your experience was positive. If you have any questions or concerns, please feel free to let us know.
Faithfully yours,
Ovago
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear N. W.,
Thank you for your booking and for your patience throughout the process. We're thrilled to know that we were able to address all your concerns. Please know that we remain available in case you need us. It was a pleasure serving you, and we look forward to booking more trips for you in the future. Safe travels!
Faithfully yours,
Ovago