OrderTreeReviews 45

The parts I needed were not available from sears or at Lowes but I was able to order at Lowes thanks to a very helpful customer service department who informed me that I could not use my Lowes card for this purchase. I also could not get a tracking number and as it was to be delivered to my home I would have liked to have had one. It was Tuesday afternoon and I had hoped to get it soon. As it turned out I had to wait until Friday for it to show up in my mail box in perfect condition ( three whole days). Now that is what I call fast service. Also the price was slightly less than half of what the other online site had. Thank You OrderTree. Also at Lowes in Burlington N. C. Janet was extremely helpful and to get tracking information Samantha at OrderTree was superb.
Charlie Hester

Unbelievable... Just like the rest of the reviews here, I was under the impression that OrderTree was part of Lowes. IT IS NOT! Just a complete rip off. I traveled 20 miles to the nearest Lowes, only to find out I could not return it. Then I spent hours just trying to find the number of this RIPOFF ORDERTREE! I ordered a handle for a Greenworks mower and ended up with the wrong part, even though I ordered THE CORRECT PART! But, being that I ordered from OrderTree, it was ALL MY FAULT and I have to pay all of their RIPOFF restocking fees! WHAT CROOKS!

When ordering over the phone, they DO NOT let you know the return policy. Part cannot be returned if installed, but is an incorrect part. Customer Service is horrible... will not let you speak to supervisor or give you anyone else to speak with. Tyler (customer service) ended our conversation with "enjoy your pump"... the one I am trying to return because it is the wrong part... mean and sarcastic don't you think? If I could give a 0... I would! Worse customer service than any I have encountered

Thought Ordertree.com was part of Lowes. It is not! We learned the hard way that a wrong Greenworks lawn mower part we ordered could not be returned to our local Lowe's store. Lowe's in-store customer service (who never heard of Ordertree/Lowe's) called Ordertree on our behalf and was on hold for over 1/2 hour and once finally connected got hung up on several times. After lots of researching Lowe's in-house customer service found a return form that needed to be filled out electronically to get a return approval #. We went home and filled out the form thoroughly but kept getting an error message. On Monday we tried calling Ordertree.com customer service for assistance and experienced the same long hold time as our Lowe's store did and also got hung up on. It's clear Ordertree.com makes it as difficult as possible to do a return or even speak to anyone for help. Now learning there is a restock fee, plus no refund for shipping and then the extra expense for return shipping cost (if they ever answer the phone) we will just keep it and take the loss... of course itsc clear that is what they are hoping for! Don't make the same mistake we did and know what you are getting into!

As the only source of the greenworks parts I needed, I placed an order for a ring and washer for my chainsaw, as well as for a battery. (80v, total order, $460)
After 3 months of no delivery, I contacted them to figure out why my package never arrived, and they sent a form reply apologizing for never sending me my order information. Regardless, 4 months later, the order hasn't arrived, and when I contacted them again telling them USPS and UPS can't track the package and instructed me to contact them, I once again got that same form reply e-mail. Maybe all e-mails they receive just spit out that form reply. They also for no specified reason failed to include the battery on the invoice, so that doesn't appear to be something they've even attempted to send me.
These people are criminal and useless... this'll be a one way trip for your hard earned $$.

Gosh, I wish I had've looked at the site before this happened. Well, I lost my gas cap on my Troybilt mower. I called *******721 and they did not have part. They gave me *******500 to call And surprisingly they had the part. I remember there was an issue with charge cards and unsure exactly what happened. Anyway I was happy I got part. It arrived quickly. However it does not fit and per website you must return in 10 days. Strange thing is that one of my charge cards had a fraudulent charge on the day this was bought. I am thinking this might be connected. When I called the 800 number on a later date, I was told that sometimes Troybilt used 3rd parties and I needed info on order. After researching accounts I found out where it was ordered.

Ordered part with hardware online, shipped rather quickly but arrived with just the part not the hardware to attach the part. Called to speak with customer service, held for 15 minutes, finally a woman who clearly hates her job picked up the phone. Absolutely no energy or care for customer service. I explained my problem and was told "hold", so back to the horrible hold music for 5 minutes then dial tone... I have now called back and now on hold going on 13 minutes... Finally someone picked up again. Well after 12 minutes of waiting all they can do is give me the phone number of the manufacturer. Are you kidding me! I will never purchase from them again!

Three (3) weeks ago, I purchased a 20V 6ah Li-Ion battery on 9/17/17 for $80+ shipping. I emailed to follow up 5 times only to find out that the part is on 'back order'. First I was told (via email) that it would be delivered in 30 business days. Then after 3 weeks I follow up again and was now told it was due to arrive to their location from the manufacturer on 11/20 and it would ship after that. 60 days! These people didn't ever bother to show that it was 'out of stock' on their website - they just let me wait and wait until I finally sent them an email (and several more)- you know, there is no phone number to be found for OrderTree. Terrible - Don't buy from these folks! Absolutely terrible. I needed the battery for a chainsaw I had to cut down debris from Hurricane Irma - worst company I ever had to deal with. Never again. I ended up buying another small chainsaw from another company.

I was told when I ordered that my part was on backorder. I was not told it would be 4 months backorder. Totally unacceptable.

I placed an online order for cable wires for my generator from Ordertree.com. Found out the next day I didn't need the parts. Based on the negative reviews on the company's slowness to ship out items, I was confident I had time to cancel the order since it was only the next day. Couldn't cancel because parts were already shipped, I was provided a tracking number and it came within the 2 days promised. Can't fault them for prompt service. Will keep the items rather than pay to ship them back and a restocking fee.

"This is one of the worst companies I have ever dealt with. So I placed an order over 11 days ago through their website. I ordered 3 items ranging from 8.00 - 9.99, shipping charge? $9.99, ok whatever pay it and move on since they state it will be here in 3-5 days. 11 days later, still not received, so I call in. The rep, sounded like she just woke up, tells me that she is seeing that one of the items is on back order for 15 BUSINESS DAYS! Wow, thats GREAT! So I say, ok, so you cant even send out an email or anything else stating that its backordered or no updates? Her response; I don't work in that group, I only take phone orders... RUDE@$$! I told her to cancel the order and she was like ok, no problem like she didn't care. Whew! Good thing they are doing so well, they don't need my business... NEXT! "