OrderTree Reviews Summary
The company has garnered a largely negative reputation, with customers frequently citing significant issues in customer service, including long hold times, unresponsive support, and inadequate communication regarding order status. Many reviewers expressed frustration over receiving incorrect or incomplete orders, as well as difficulties with returns and refunds. While a few customers reported satisfactory experiences with timely deliveries and helpful representatives, these positive instances are overshadowed by the prevailing sentiment of dissatisfaction. Overall, the feedback indicates a pressing need for the company to enhance its customer service practices and improve order fulfillment processes to regain consumer trust.
This summary is generated by AI, based on text from customer reviews
I ordered a part September 4th. I was told 3 weeks. 4 weeks later I emailed them and they said it would be in October 19th. I emailed them November 12th and now the don't expect to have it until sometime in February. I suggest finding someone else to do business with and forget Ordertree.
I have order from this company twice for replacement part for a power washer. On both instances I requested and paid for next day delivery and the part was shipped standard. The first order was the wrong part, even though the customer service agent assured me it was the correct order. Had to go through their lengthy process to get a refund. The second order didn't shipped or they were unable to provide me any information. I need the part for the weekend and paid for next day delivery. They can't get it right. There is always an excuse, like on the phone waiting to talk to a manager. Waited on hold for a while and then the call was dropped. It is one problem after another with OrderTree.
They completely suck at customer service, don't sell cases of anything, everything has to be bought by the individual item. I was told to go find another person who carries the product that was not in stock at the time. The girl didn't even give me the option to get it put on back order. Don't buy from this place. They suck@@@
I called ordertree prior to ordering my parts ot check on avalibility the girl on the phone told me that they were in stock I asked her if they would ship that day she stated they would ship in the am I went back and ordered on line.It is now i week later and they have not yet shipped but they did charge my credit card.
Prices change without notice - Their website has hidden policies:
Restrictive return policy and costly restocking fees for returns.
Prices subject to change without notice.
I ordered an item, it arrived at double the original cost.
Policies not obvious unless you search every possible link on their website.
Policies should be obvious and not hidden.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members