OrderTreeReviews 45

I ordered parts to repair my Ryobi weedwhacker on June 1st. All parts were available except two. So I questioned it. I was told they wouldn't ship the order until they had all parts. Lie #1 They eventually shipped the parts minus the two. So after 3 months I tried to cancel the order because I bought a new weed whacker. They couldn't cancel. They finally shipped the two remaining parts after the purchase. I've been trying to return these parts for over 3 months now, it's now December 4th. Keep telling they will contact me with RA #. That was lie #2 Wouldn't waste my time with Ordertree!

Dailing the order tree number puts you on day long hold. No one ever answers. I never got my Ryobi part. Order tree is a scam.

When order not received after getting sales order number, calls to both customer service on hart.ordertree.com got unanswered. When put in for call back, they re-route back to same hold pattern on phone. Next person re-routed to Gardner, who evidently handles the e-commerce, but on hold for ages again. For a $7 part, this is ridiculous. They have my credit number and information, which was posted to pending on my account, and then dropped off. Who knows where that information went. They need to be reported to appropriate consumer groups!

Ordered 4 engine mounts for pressure washer with $8.49 shipping. No where on site said any were back-ordered. 2 were, and were shipped separately with $8.49 shipping each. WHAT? Called and girl tried to over-talk me. Ended up paying $25+ shipping for $10 parts. Rip off.Never have had to pay extra shipping on back-ordered parts

Called customer service line. I am waiting, waiting, waiting, waiting,waiting, waiting, (get the picture?)

After 37 minutes I gave up. Will seek to purchase parts somewhere else.

Placed order for a Generac Part. Did not get any info on shipping. Gave them credit card. Order appeared to process without ever relaying shipping. Never received a receipt via email. Have now been on hold for 35 minutes to talk to someone to confirm it went through. Chatted with Generac online in interim and their customer service is pretty much on par with ordertree.

Ordered a deck belt not a drive belt for my Cub Cadet XT1 with a 46in deck also ordered deck brake pads. The belt showed up in the first box but no pads. I waited a few days maybe the pass were taking longer, nope no pads. Called them and they said they were shipped with the belt. They were not in my box, so they sent another set. Got the pads put on then I went to put the belt on wrong belt 42in belt no fit on 46in deck hmmm wonder why. So I called them back again... They told me I have them the wrong numbers, wrong answer again my doing receipt even says I have you the correct model number your customer service people just dumb. So now the representative says they sent the right drive belt I said no you didn't I looked it up on Cub Cadet website and that belly is not compatible with my mower at all. She says to me well we need to send this one back and the new one will be another 25 dollars more. Nope not happening absolutely horrible experience yes I'm going to send the DECK belt for the 42in mower back and get refunded but I will never be freaking with your crap company again. My recommendation just go to where you bought the mower from and see if they have replacement parts this company SUCKS don't use them.

I ordered from Ordertree and I'm told the part is on backorder, then 10 months later I email and I'm told that the part is no longer available! I was told 10 months later and after I had to email them!
This company is not to be trusted!
Horrible customer service!

Ordered a $600-plus electronic assembly for my Generac generator online after calling customer service and confirming that I could return the part should it be the wrong one. BUT, as it turns out, electrical parts are NON-REFUNDABLE (see the small print on the very last page on their website)! When I discovered I didn't need the part after all and called the company for a return authorization, they refused even though the package had never even been opened. So I am out $654 and have no apparent recourse. Am tempted to write the Consumer Protection Agency and the NC Attorney General's Office.

I am so mad at these people. My house burned down in a wildfire. Im stuck in a field in the heat on a generator. A CO2 module went out. Stops the gen from running and making power. I ordered the thing first thing tuesday morning and needed it overnighted. They promissed it would be here 9 to 9:30 am. Paid a lot extra for that. The place it was suppose to be delivered is now an hour from me. 2 hour round trip. I was there at 10am. No part. I called them, they said yea sorry we did it some cheaper overnight and it should be there by 7pm. I drove back there in the evening and nothing. 4 hours of driving and a half tankof gas and an extra $50 for shipping and no part. I call them the next day and they opened a case with UPS and told me they would ship another. They did not do that. They now say we have to resolve this with UPS first. So I sit with no power, in the dirt, broke and pissed off with no idea when they will take care of this. I dont need this crap and they wont return my money so I can do something else. I know half the problem is them and half is UPS but the fact that they would rather leave me screwed then help has me furious.

Not sure what happened to the people who left bad reviews but I do feel for them and their experience. But I did not. I did order my vacuum parts from the company and I've got to say that I had a smooth transition with my order. The representative was very helpful and received my parts 4 days after them taking the order. Will buy again.

Sent the wrong part and then make you pay postage to return it, I brought from them thinking they were Lowe's and I could take it back there.
Rip off and never use them again, absolute con riding the back of Lowe's name. Steer clear.

If you order a small part from this company you will most likely never receive it. They use UPS (brown vans) for their delivery. UPS don't deliver small packets to your home, they drop them off at the local post office. So now your packet will be delivered by your local mail person. But the UPS person will stick a large label over your address, so now the mail person can't read your address! So the post office will return your packet back to the sender! Then they just open it up & restock it. When you try to call OrderTree; which never seems to answer your calls after you email them to ask for your refund, they say to you "When we receive the item back, we will issue your refund". But they have already received your returned item from the post office. How do I know this you ask? (I know because I checked with Post Office & they gave me their tracking number) but your address is covered over (by the great big label)! So they don't know who the returned item or who it is from? I would like to point out, the shipping cost is more than what the item cost! The item I purchased was a little piece of plastic that my lawn mower can't work without. If they use the post office in the first place all would be okay. I guess that's too much trouble. In the mean time, they are making a nice little profit on returned items that their customers never receive.

I will billed a total of $96.16. Paid $12.96 to return. I was able to get the right part from Amazon for under $30.00 plus also received an air filter and new tubing. Check Amazon before ordering anything from OrderTree.

I saw a bunch of negative reviews which almost steered me away from using this site. So, I feel compelled to share my positive story. I ended up ordering from ordertree because they appeared to be a good price and appeared to be the Greenworks supplier. I needed a new electric motor for my Greenworks Twinforce lawn mower. I found the new motor on the ordertree website and ordered it. I had no issues with the order order process. The deliver was timely and the replacement motor was a good price.

First off, Overpriced parts expensive shipping and long shipping times. Horrible Customer service and no pictures on the website so you can't even see what you're buying! I ordered a certain part, the incorrect part was delivered. I tried to make a return but due to the horrible customer service it was about a week and then i gave up. I would recommend buying from any other company than these guys!