I contacted customer service because I got a refund from one of the vendors I ordered from but didn't understand why. Lisbeth answered me very quickly and explained everything. Very happy with the help I've been getting from their custumer support!
My first order was put into a "review" status and I really needed it sooner rather than later. I sent an email to Cristina and she was super fast to respond and release my order to the vendor. I received my order even faster than anticipated. Awesome customer service! Looking forward to continuing to work with Cristina & the OrangeShine team! --Liz Statz, Owner, Mad Curlz Boutique
This company has been very helpful in facilitating all of my requests and helping me get into additional contact with the vendors. I just started a new company envyebelle and this has been such a smooth process. Also huge thank you to Lisbeth! You have been wonderful.
Fast easy customer service! Thank you orangeshine for taking care of any issure without any hassle! Returns are super easy through your company! Jerica garcia has been overly helpful withall of my order issues!
I ordered something on March 5th from Mazik. I was told it was a preorder, Then they kept pushing the date back multiple times. I took orders from my customers and now they said it is canceled because of low orders? Why make me wait and string me along all this time with different dates for no reason
Thank you Jerica for your outstanding customer service! I received the pictures I had been requesting from Mountain Valley Fashion once you contacted them. Unfortunately I had messaged them multiple times asking for pictures and they never responded. I appreciate your help today.
I had an amazing experience when I called in and asked for help regarding a vendor and shipping/back ordered items. Lisbeth Flores was my representative and she was wonderful. Thank you for your help.
Jerica has been such a great help to me and my company. She always is quick to respond and so nice! If there is an issue you are facing with a vendor, she goes above and beyond to make sure you are happy. Thank you, Jerica and Orangeshine.
Jerica provided me with extremely fast help! She got my issue solved with no problem! I had missing items on my order and she made sure that I was refunded quickly and efficiently! I appreciate her help and timely problem solving!
Lisbeth was soo helpful today. She checked on the status of my back-orders and pre-orders, making several phone calls. She was so nice and sweet! It was a quick call and she answered all my questions!
I was having a few difficulties with a particular wholesaler and after much back and forth with the wholesaler, I reached out to Orangeshine and was connected with Christine. Due to the complexitiy of my situation, I would've understood if Christine wanted to pass me off to someone else. But she didn't. She went above and beyond my expection and ended everything with me being completely satisfied. Being an online boutique and often times ordering your wholesale garments online can be very tricky when it comes to quality, fit and the reputation of a particular wholesaler. Working with Christine was really beneficial to me and her prompt resolve of my concerns really gave me confidence in their ability to provide exceptional customer service.
Hello Varnessa,
We thank you for your positive feedback,
We are satisfied to see that Christine was able to provide you with outstanding customer service. As she was able to resolve your situation with such ease. Here at OrangeShine we carefully listen to our customers needs and expectations and make sure that its met. We hope that each time you choose OrangeShine as your primary option that the customer service you receive only gets better and better. Once again we thank you for your feedback.
Sincerely,
OrangeShine
Poor customer service. Vender Snowa
Shipped me not even half my order.
Sent me wrong items. Called to resolve got past along to csr1 and he was no help at all Then Christine was going to call me right back. Nope was put on hold never came back on. Poor site shop someone else.
Hello Debbie,
We thank you for your feedback,
We deeply apologize that you had a negative experience with your order. We understand that the vendor sent you the incorrect items and you have attempted to get the matter resolved. Here at OrangeShine we take pride that we provide the best customer service and we apologize that the service provided did not meet your needs. Is there a way that you can contact (213) 745-3001 so that we can assist you as quickly as possible in regards to the order.
Thank You
OrangeShine
I have been using only a few months. The sellers i have purchased from have been great. Products are accurately described and well represented in photos. I have ordered from Phil Love twice so far, and i have been THRILLED with the quality of merchandise and speed of order fulfillment.
Thank you, Laura! We're so happy that you've had such a positive experience shopping with OrangeShine!
I saw Fashiongo at the Magic tradeshow in Las Vegas so I thought it was a good wholesale marketplace but boy was I wrong! Absolutely horrible service and just all around BAD! I found Orangeshine and on my first order Cecilia and Jerica not only helped me place the order, gave me updates, followed up when I got my order and helped me resolve order issues directly with the vendor. Great service, extremely courteous and professional. The best marketplace to grow your business. Thank you ladies!
Lisbeth got back to me quickly and was very friendly and helpful! It's nice working with a company who is friendly and has a quick response time. I appreciated her help and look forward to continue to work with the company and Lisbeth!
Every time I have an issue, an orangeshine rep immediately reaches out with a response and a solution. Today Lisbeth responded to my inquiry about a refund and provided me with information that helped me out. I appreciate that
I had a return for a product I ordered, Jerica helped me she was super fast, nice and efficient. Took care of my return. Took one day for them to send me a return label and give me my refund for the product. :)
I really does my heart, and business good to encounter such excellent customer service! Lisbeth is such an asset to OrangeShine! Her attention to detail and quick response to my inquiries is outstanding!
This was my first time ordering through Orangshine and after the experience I just had I will be using them again. Upon receiving my order I had a couple questions and Cecilia was quick to respond and get everything resolved!
I have always had great experiences with Orangeshine. This last week I had a problem with an order from one of there venders. Lisbeth was so sweet and great helping me with this issue. It still not completely right but I know she will help me get it completely right.
Overview
OrangeShine has a rating of 2.9 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. OrangeShine ranks 11th among Wholesale Clothing sites.
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- Cerritos, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stacey L.,
Thank you for taking the time to leave a review. We at OrangeShine sincerely apologize that you had to wait two months for an order that ended up being canceled.
We have been working on improving our systems to deliver more transparency between sellers and buyers in an effort to reduce situations like this.
If you wish to learn more, you can email me directly at viktor.kristensen@orangeshine.com.
I am interested to know how I can deliver a more positive customer service experience in the future.
Best,
Viktor Kristensen@ OrangeShine