Lisbeth was quick with assisting me in getting a problem solved. Thank you Orange Shine for amazing customer service.
Jerica was very helpful in cancelling a few of my orders for me, Thank you I appreciate your help! =)
More than helpful with solving a shipping error I made. Jerica was THE BEST! Quick response and super friendly. Highly recommend. Thank you so much!
Lisbeth, has exceptional customer service skills. I which she was on the other end of all my concerns. Give her a raise!
On time, followed thru with the vendors, she made it so easy for me to continue shopping at Orange Shine. The Best CUSTOMER SERVICE EVER!
I got great quick customer service from Orange Shine and Lisbeth very quick and satisfying thank you so much..
Jerica was helpful, but zenana sent us two damaged products AND the completely wrong piece of clothing we ordered.
Dear Kelsey S.,
Thank you for taking the time to leave a review. We are sincerely sorry that you received damaged products from one of the vendors on our platform.
We have been working on improving our support flow and our vendor vetting process because we want to deliver 5-star customer service.
If you wish to revisit the issue or have any questions, comments, or concerns, you can reach me at viktor.kristensen@orangeshine.com and I will do my best to assist you.
Thank you.
Viktor Kristensen@ OrangeShine
Anahi was great at helping me with an order I was trying to figure out. My questions were answered.
Very Friendly and courteous service! Had a issue and they took care of it right away!...,,...
Hello Brandi,
Thank you for your feedback,
We are happy to see that OrangeShine Customer Service was able to provide service and solve your issue right away.
We thank you for taking the time to provide us your review.
Sincerely,
OrangeShine
Jerica was able to answer all my questions and help me out with my issue! Great customer service!
My order came with 2 damaged pieces. Jerica had my return label & issues resolved the same evening.
I was missing part of my order. I contacted customer service and was quickly issued a store credit.
Great service and Highly recommend Jerica was THE BEST! I used the online chat and her response were quick and friendly!
Thank you, Camy! We're so glad you had a great experience with our online chat!
Overview
OrangeShine has a rating of 2.9 stars from 335 reviews, indicating that most customers are generally dissatisfied with their purchases. OrangeShine ranks 11th among Wholesale Clothing sites.
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- Cerritos, CA, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terry M.,
Thank you for taking the time to leave a review, and we are happy you had a positive experience with our customer service rep Jerica.
I noticed you left us a two-star rating.
I want to make sure we always deliver 5-star customer service, so if you have a moment, would you mind reaching out to me directly at viktor.kristensen@orangeshine.com so I can learn more about how to deliver the best customer service?
Thank you.
Viktor Kristensen@ OrangeShine